Customer reviews of La Tourangelle

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 1 382 published reviews

Summary of reviews

La Tourangelle consistently delivers on product quality, with customers praising the distinct scents and tastes, the range of oils (including toasted walnut, pistachio, pumpkin seed, avocado) and the reliability of flavor and texture across orders. Delivery is described as fast and careful, with multiple mentions of quick processing, timely shipping, secure packaging, and well-packaged items, while some notes highlight efficient ordering and smooth destinations like Switzerland and rural Italy. Customer service and loyalty emerge in repeated positive terms: long-time clients express ongoing satisfaction, appreciation for careful handling, and willingness to return, with many reviewers calling the site easy to use and the products consistently meeting expectations. Overall, the store is recognized for dependable quality, thoughtful packaging, prompt delivery, and a strong, ongoing relationship with customers who value flavor, variety, and reliability.

2 star reviews

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Acheteur Vérifié
Rating: 2 out of 5
Still no invoice available after 3 weeks
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Response from La Tourangelle
Hello, Thank you for taking the time to write to us to share your experience. We are sincerely sorry for this inconvenience! You can download your invoice from your personal space on our website. Please do not hesitate to contact our customer service by phone, our teams are fully available to help you if a problem arises. See you soon, The La Tourangelle team,
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/03/2021
I received a bottle with a dent.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/02/2021
Excellent products but a delivery of 4 products instead of the 10 paid for... impossible to reach someone by phone and my emails remain unanswered. I am extremely disappointed, I was exclusively sourcing from this site until this order.
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michelle F.
Rating: 2 out of 5
following a purchase from 16/12/2020
As a customer for several years, I was particularly disappointed with the shipping conditions of my last package, which will certainly be... the last with La Tourangelle. Deliveries at the end of this year are delayed, we understand that easily, but that the company La Tourangelle cannot be reached by phone under the pretext of teleworking and does not respond to any of my 3 emails is
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