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Rating: 4 out of 5
Everything is good.
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Customer reviews of La Tourangelle
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 1 392 published reviews
Summary of reviews
La Tourangelle consistently delivers high-quality products, with customers highlighting the excellent oils, roasted seed oils, pistachio oil, avocado oil, and pumpkin seed oil as standout favorites. They praise careful and fast delivery, reliable shipping, and well-packaged items, with many noting order accuracy and quick processing as key strengths. Customer service is repeatedly described as excellent, responsive, and attentive, contributing to longstanding loyalty and repeated praise for the site’s ease of ordering and overall experience. The store’s reliability is reinforced by consistent positive experiences across numerous orders, with mentions of long-standing relationships and repeated satisfaction with product quality and freshness.
Reviews 2, 3 and 4 stars
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Rating: 4 out of 5
The quality of the products (bottle, contents, ...) is undeniable. The packaging for transport is perfect. The delivery cost is high, especially since home delivery is not feasible.
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Rating: 4 out of 5
Excellent product... Shipping costs too expensive.
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Rating: 4 out of 5
Received a damaged package and therefore a dented can, hence the star less.
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
+++ Exceptional oils - - the quantity of packaging
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Rating: 4 out of 5
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Rating: 4 out of 5
The oils are good, just the delivery time is always a bit too long.
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Rating: 4 out of 5
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Rating: 4 out of 5
speed of shipping
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 3 out of 5
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Rating: 4 out of 5
The products are nothing to say. However, a huge box for 2 small boxes.... On the carrier's side.... The big box fit well in my mailbox, but living in a collective, the carrier opens all the boxes at the same time with a master key, which allows the big box to pass but once inside, when I just open my mailbox,..... well it doesn't pass anymore... so I had to 'crush' the box to get it out...15 minutes of effort to retrieve my merchandise. Conclusion, a smaller packaging would be better for the mailbox and for the environment. Best regards.
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 3 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
Very good products, efficient packaging. Shipping costs are expensive, including with the problem of delivery to a relay point.
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Rating: 3 out of 5
Indeed, usually I only take olive oil, which is excellent by the way, but in this order, I took two other oils to taste, but I was really surprised when these bottles arrived in a plastic container, soft and not easy to handle, I really don't understand the so-called seriousness of the brand, plus the preparations before delivery are very, very long, too long.
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Rating: 4 out of 5
A bit of delay in delivery but May is to blame!!! Top-notch and responsive customer service. Very good products.
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Rating: 3 out of 5
Lack of essential products like '50cl walnut oil', for example, the delivery time is too long!
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Rating: 4 out of 5
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Rating: 4 out of 5
The speed of delivery and the packaging of the products with great protection against shocks. Best regards.
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Rating: 3 out of 5
Regarding the products, no issues. However, there were many problems with the shipment of the order and a lack of responsiveness from your reception. I had to call 3 times and send 2 emails.
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Response from La Tourangelle
Hello, A big thank you for your positive feedback on our products and your experience with La Tourangelle. See you soon, The La Tourangelle team
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Rating: 4 out of 5
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Rating: 3 out of 5
A dented bottle, an enormous delivery delay. A delivery not made to the right place, but that's Colissimo. For the rest, it's delicious. Happy holidays
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Response from La Tourangelle
Hello, A big thank you for your positive review of our products. We are sorry that you received dented products; indeed, delivery can sometimes damage the cans, which are fragile, even though we take care to pack them sufficiently to protect them from shocks. Please know that this does not affect the quality of the oil inside. See you soon, The La Tourangelle team
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 3 out of 5
I waited nearly 15 days to receive my order... a bit too long; one must anticipate if they don't want to run out...
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Response from La Tourangelle
Hello, Thank you for your feedback on our products and your experience with La Tourangelle. I am sorry to hear that you had to wait so long before being delivered. A change in the computer system indeed caused us to fall behind on end-of-year orders. I apologize for this delay and we hope that our products have given you complete satisfaction. See you soon, The La Tourangelle team
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Rating: 4 out of 5
Old-fashioned flavored oil is by far the best, with an extra flavor. The strong flavored oil is much lesser, closer to classic oil
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Rating: 4 out of 5
Flavored oils
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Rating: 4 out of 5
We have been searching for years for a tasty olive oil. So far, the only excellent oils have been from Greece and southern Spain, and we are delighted to discover your oil from different varieties. In our opinion, the so-called tasty oil lacks a bit of zest but remains very enjoyable; however, a more pronounced olive flavor would delight our delicate taste buds.
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