La Tourangelle consistently delivers on product quality, with customers praising the distinct scents and tastes, the range of oils (including toasted walnut, pistachio, pumpkin seed, avocado) and the reliability of flavor and texture across orders. Delivery is described as fast and careful, with multiple mentions of quick processing, timely shipping, secure packaging, and well-packaged items, while some notes highlight efficient ordering and smooth destinations like Switzerland and rural Italy. Customer service and loyalty emerge in repeated positive terms: long-time clients express ongoing satisfaction, appreciation for careful handling, and willingness to return, with many reviewers calling the site easy to use and the products consistently meeting expectations. Overall, the store is recognized for dependable quality, thoughtful packaging, prompt delivery, and a strong, ongoing relationship with customers who value flavor, variety, and reliability.
Serious company, good quality oil, fast and secure delivery, good mayonnaise, I recommend
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Response from La Tourangelle
Hello, thank you very much for your feedback and your loyalty. The La Tourangelle team
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Acheteur Vérifié
Rating: 4 out of 5
Everything is okay, the olive oils, walnut oil, hazelnut oil, and sesame oil are very good. A downside regarding the packaging, with the caps, there is always oil that spills when straightening the bottle, unpleasant.
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Response from La Tourangelle
Hello Josette, thank you very much for your feedback and your loyalty. We are working on the cap issue and hope to soon offer you a better solution. The La Tourangelle team
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Acheteur Vérifié
Rating: 4 out of 5
The products are good, authentic presentation. The only problem is that you have to buy a set of 3 oils to get the one referenced (garlic...)
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Response from La Tourangelle
Hello, our products are all available individually. Did you encounter a problem that we can help you with? Please feel free to contact our customer service who can guide you on our site.
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/01/2023
Excellent products of great quality but increasingly expensive.... Free shipping rises to a purchase of 80 euros... 3 times higher than before....! So limitation of orders.......
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Response from La Tourangelle
Hello Michelle, Thank you for your review. We have indeed been forced to increase our prices due to the many increases in raw materials that we had to face last year. We completely understand that the amount of 80€ is high, it forces a reduction in the number of orders, as given the weight of our products, shipping costs are very expensive. We thank you for your loyalty and count on your understanding. The La Tourangelle team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/01/2023
I understand that everything is increasing, I do not understand the number of products that must be purchased now to have free delivery.
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Response from La Tourangelle
Hello, Thank you for your order and your feedback. As you pointed out, everything is increasing, transport is no exception, and we therefore had to raise the amount to be reached to benefit from free shipping in a concern for profitability. By making this choice, we also encourage our customers to wait until they need several products before placing an order, a way to make a gesture for the environment by avoiding deliveries that are too close together. We hope that the products you ordered will give you complete satisfaction. The entire La Tourangelle team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2023
I have been a customer of your site for a long time
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Response from La Tourangelle
A big thank you for your loyalty!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/01/2023
Make a smaller package
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Response from La Tourangelle
Thank you for your feedback. We are indeed considering it! Our products being of different sizes and rather fragile, the exercise is not simple but we will find a way ;)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2022
The package was delivered to the neighbor! Shameful
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Acheteur Vérifié
Rating: 4 out of 5
Particularly careful packaging
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/11/2022
Fast shipping. Very well packed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/08/2022
the products, the telephone reception, the processing of orders
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/08/2022
The quality of the product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2022
Positive point: the speed of shipping negative point: the tracking of the parcel and there is no alert to say it will be delivered
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/06/2022
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Acheteur Vérifié
Rating: 4 out of 5
This is my first order and I am not disappointed... quickly shipped in adequate packaging... product compliant and of good quality
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2022
Well-documented site on products. Simple purchase. Fast shipping and receipt.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2022
I really like this oil. Fast shipping but the only issue is that I received completely crushed bottles.
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Acheteur Vérifié
Rating: 4 out of 5
Great products but need to plan for adequate packaging, take a shipping box of 50x40x50 for a 20x20 box containing the oils, it seems we are far from ecology even if it is well surrounded
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/04/2022
Products very well packaged, the mayonnaise is great. The grape seed oil is too. Haven't used the other products yet.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/04/2022
Dented boxes
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/04/2022
The package arrived damaged and the oil bottles were crushed
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/04/2022
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/04/2022
Hello, I was expecting an exceptional mayonnaise but it is quite ordinary and adding spices does not make it better. The black truffle grape seed oil is neither present in taste nor smell. But I have a very positive point, the white truffle grape seed oil has a very strong taste and smell, it is excellent, congratulations
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/04/2022
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/03/2022
I find that the organic olive oil does not meet my expectations, I am disappointed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/03/2022
Very good.
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Acheteur Vérifié
Rating: 4 out of 5
I already knew the products which explains my new order always within the deadlines.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/02/2022
I was missing a bottle of oil from my order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2022
The packaging is very protective and the quality of the products is there, that's the most important! However, it is noted on the site a preparation in 24h of the order but it took several days. Order placed on the 17th and received on the 26th... I was worried about the site and I understand the current tensions. I would have appreciated knowing that I could not count on this order for the weekend. Especially since the Post often adds delays to the existing ones...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2022
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2022
Wide range of oils
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/01/2022
All
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/01/2022
the bottles are plastic, it is not recyclable and less healthy than glass.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2021
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2021
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2021
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2021
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/11/2021
Too much shipping cost... higher than the purchase...
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