The store consistently delivers on reliability with fast, on-time delivery and well-packaged orders, often accompanied by a small gift and clear, easy-to-use websites. Customers repeatedly highlight the effectiveness of the products, noting relief from joint, muscle, and back pain and ongoing positive results from staples like Agyflex and its joint supplements. Product quality is emphasized through long-term use, repeated orders, and satisfaction across multiple years, with many praising the effectiveness and consistent results. Customer service is described as reliable and supportive, with clear ordering processes and appreciative comments about promotions, loyalty, and helpful staff.
Hello André, thank you for your feedback about our Laboratoire PRONATUR website. We understand your comment about the tubes' capacity and will take your opinion into consideration as we improve our product range. Please feel free to share your suggestions so we can better meet your expectations.
D
Danielle R.
Rating: 3 out of 5
following a purchase from 12/03/2026
One of the products I ordered was unavailable, and you sent a massage tube instead! Kind regards
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Response from Laboratoire PRONATUR
Dear Danielle,
Thank you for your feedback, and we regret that your experience was not entirely satisfactory. We apologize for substituting a massage tube, but the product in question was a gift that was out of stock.
Kind regards,
The Laboratoire PRONATUR team.
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Viviane M.
Rating: 3 out of 5
following a purchase from 24/02/2026
The ointment didn't work for me.
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Response from Laboratoire PRONATUR
Hello Viviane,
Thank you for taking the time to share your opinion about our product. We are sorry to hear that it did not meet your expectations. Your feedback is valuable and helps us improve our products. Please feel free to contact us directly to discuss your experience or get personalized advice.
Kind regards,
The Laboratoire PRONATUR team
I
Isa A.
Rating: 3 out of 5
following a purchase from 04/02/2026
Incomplete parcel, but the missing items were quickly redelivered
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Response from Laboratoire PRONATUR
Hello Isa,
Thank you for taking the time to share your experience with us. We are sorry to hear that your parcel was incomplete, but we are glad that the missing items were redelivered quickly. Your satisfaction is our priority, and we take your feedback very seriously as we work to improve our services. Please do not hesitate to contact us if you have any other questions or needs.
Kind regards,
The PRONATUR Laboratory team
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Gilles T.
Rating: 3 out of 5
following a purchase from 06/01/2026
After a week of treatment, no effects yet
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Response from Laboratoire PRONATUR
Hello Gilles,
Thank you for taking the time to share your review. We understand that you are waiting for results after a week of treatment. Everyone's body reacts differently, and the effects may become more noticeable over time. Please don't hesitate to contact us if you have any questions or would like further advice. Your satisfaction is our priority.
Kind regards,
The Laboratoire PRONATUR team.
B
Bouis C.
Rating: 1 out of 5
following a purchase from 02/01/2026
Received a week ago; little effect so far
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Response from Laboratoire PRONATUR
Hello Bouis,
Thank you for taking the time to share your experience. We are sorry to hear that our products have not yet met your expectations. Results can vary from person to person, and we encourage you to continue using the product, as the clinical study shows that the first results appear after one week and improve each day, reaching an optimal result after 28 days. Ideally, we recommend two-month courses, repeated three times a year. Please do not hesitate to contact us if you have any questions or would like advice. Your satisfaction is our priority.
Kind regards,
The PRONATUR Laboratory team
M
Martine C.
Rating: 2 out of 5
following a purchase from 30/11/2025
No results so far
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Response from Laboratoire PRONATUR
Hello Martine,
Thank you for taking the time to share your experience with the PRONATUR Laboratory. We understand your disappointment and know that results can vary from person to person. Please know that our team is fully committed to supporting you throughout your journey. Do not hesitate to contact us if you have any questions or need assistance. Your satisfaction is our priority.
Kind regards,
The PRONATUR Laboratory team
R
Rene M.
Rating: 3 out of 5
following a purchase from 08/08/2025
Hello, I paid 6 euros for shipping to have it delivered a day late. Before, I paid 5 euros for shipping and it was delivered on time.
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Response from Laboratoire PRONATUR
Hello Rene,
Thank you for your feedback, and we are sorry to hear that your delivery was delayed. Your satisfaction is our priority, and we are taking your comments into account to improve our shipping service. Please don't hesitate to contact us if you have any other suggestions or needs.
C
Christine D.
Rating: 1 out of 5
following a purchase from 05/05/2025
Very good product and fast delivery
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Response from Laboratoire PRONATUR
Hello Christine,
Thank you sincerely for your positive feedback on our product and the speed of our delivery. Your satisfaction is our priority, and we are delighted to have met your expectations. Please don't hesitate to come back to us for your future needs.
Kind regards,
The Laboratoire PRONATUR team
D
Denise N.
Rating: 1 out of 5
following a purchase from 15/03/2025
Satisfied with my purchase and very effective. Thank you
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Response from Laboratoire PRONATUR
Hello Denise,
Thank you for your review! We are delighted to hear that you are satisfied with your purchase. Your positive feedback is valuable to us and motivates us to keep improving our services. Please don't hesitate to contact us if you have any questions or need anything in the future.
Kind regards,
The Laboratoire PRONATUR team
M
Martine N.
Rating: 3 out of 5
following a purchase from 27/02/2025
I don't know the product's benefits yet
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Response from Laboratoire PRONATUR
Hello Martine,
Thank you for your review. We understand that the benefits of our products may take some time to become apparent, and we encourage you to consult the detailed information on our website. Please do not hesitate to contact us with any questions or to share your experience.
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Pierre C.
Rating: 2 out of 5
following a purchase from 23/02/2025
Perfect
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Response from Laboratoire PRONATUR
Hello Pierre,
Thank you very much for your positive feedback! We are delighted that you were satisfied with our service. Please feel free to contact us if you need help or would like to share your recommendations.
Kind regards,
The PRONATUR Laboratory team
R
Renee C.
Rating: 3 out of 5
following a purchase from 20/02/2025
Very nice, but the shark cartilage capsules make me sick. What a shame, as I spent 51 euros. Thank you
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Response from Laboratoire PRONATUR
Hello Renée,
Thank you for taking the time to share your feedback. We are delighted that you appreciated our service, but we are sorry to hear that the shark cartilage capsules don't suit you. Your feedback is valuable and will help us improve our products. Please feel free to contact us directly to discuss your concerns or explore other options.
Kind regards,
The PRONATUR Laboratory team
D
Daniele P.
Rating: 1 out of 5
following a purchase from 10/02/2025
This product isn't right for me. Maybe I'm too old to treat my urinary incontinence.
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Response from Laboratoire PRONATUR
Hello Daniele,
Thank you for taking the time to share your experience. We understand that every situation is unique, and we would be delighted to help you find a product that suits you better. Please feel free to contact us for advice tailored to your needs.
Best regards,
The Laboratoire PRONATUR team
C
Christianne B.
Rating: 1 out of 5
following a purchase from 18/01/2025
Very fast delivery. I am completely satisfied with Laboratoire PRONATUR.
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Response from Laboratoire PRONATUR
Hello Christianne,
Thank you very much for your feedback. We are delighted to hear that you are satisfied with the speed of our delivery. Your satisfaction is our priority, and we work every day to offer you the best possible service. Please do not hesitate to contact us if you have any questions or need anything.
Kind regards,
The PRONATUR Laboratory team.
M
Maryvonne R.
Rating: 3 out of 5
following a purchase from 15/12/2024
Average
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Response from Laboratoire PRONATUR
Hello Maryvonne,
Thank you for your review of our Laboratoire PRONATUR website. We are sorry to hear that your experience was only average. If you have any suggestions for improving our service, please feel free to share them with us.
Kind regards,
The Laboratoire PRONATUR team
C
Christine D.
Rating: 2 out of 5
following a purchase from 07/12/2024
Good product; it will take time. The parcel arrived quickly.
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Response from Laboratoire PRONATUR
Hello Christine, thank you for your review on our website. We are happy that you enjoyed our products, and we are constantly working to improve our delivery times. Thank you for your trust in Laboratoire PRONATUR.
S
Sabine B.
Rating: 1 out of 5
following a purchase from 03/12/2024
CBD relaxation roll-on - I can't tolerate it; it burns me, and the aloe vera shampoo leaves my hair greasy even after drying. I'm not happy. What you should do is make a roll-on version of AGYflex® GREEN CLAY gel, which would be easier to apply to the back, especially when you're alone. I'm happy with that, but it's not easy to apply to the back, especially around the shoulder blades.
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Response from Laboratoire PRONATUR
Hello Sabine, I'm sorry to hear that you had a bad experience with products from our partners, such as the CBD relaxation roll-on and the aloe vera shampoo. We take your feedback into account and strive to improve our product selection to better meet our customers' needs. We are glad to hear that you are satisfied with AGYflex GREEN CLAY. Your feedback is very important to us, and we thank you for sharing your opinion. Kind regards, the Laboratoire PRONATUR team.
I
Isabelle G.
Rating: 3 out of 5
following a purchase from 25/09/2024
Nothing to report about the laboratory, from which I have already bought products
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Response from Laboratoire PRONATUR
Thank you for your positive review!
M
Marie Claire S.
Rating: 2 out of 5
following a purchase from 24/09/2024
No noticeable effect. Disappointed.
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Response from Laboratoire PRONATUR
Hello Marie Claire, we are sorry that you were not satisfied with our product. A lack of effect is extremely rare, but thank you for your feedback.
S
Sylvie H.
Rating: 3 out of 5
following a purchase from 11/09/2024
Everything is perfect
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Response from Laboratoire PRONATUR
Thank you for your positive feedback. We are delighted that you were satisfied with our services. We will continue to do our best to offer you an optimal experience.
S
Sandrine G.
Rating: 3 out of 5
following a purchase from 31/08/2024
Good product, but it's a shame I didn't receive the soap and the promised gift in my parcel. I sent several complaints but got no response. The customer service is not great!!
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Response from Laboratoire PRONATUR
Dear Sandrine,
Thank you for taking the time to share your feedback on our website. I am delighted to hear that you are satisfied with our product. However, I am sorry that you did not receive the soap and gift promised in your parcel. You did not enter the corresponding PROMO codes in your basket, as indicated on the website, but to make it up to you, we sent them to you free of charge in a second parcel.
Thank you for placing your trust in our laboratory.
Kind regards, Jean
L
Louis P.
Rating: 3 out of 5
following a purchase from 21/08/2024
Delivery times were met, and the amounts were correct. Innovative product; time will tell how well it works.
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Response from Laboratoire PRONATUR
Thank you for your feedback, LOUIS. We are pleased to hear that you were satisfied with the delivery time and the amount charged for your order. We hope our innovative product will meet your expectations.
B
Bernadette R.
Rating: 3 out of 5
following a purchase from 23/07/2024
I have only just started taking this dietary supplement, so it's hard to know whether it's good or not.
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Response from Laboratoire PRONATUR
Hello Bernadette,
Thank you for your review of our PRONATUR laboratory. We are pleased that you chose to try our dietary supplement. Since you have only just started taking it, it is indeed difficult to know whether it suits you or not. We suggest continuing to use it for a few weeks to see how it affects your body. Please keep us updated on your experience with our product. Thank you again for your trust, and see you soon! The PRONATUR team.
E
Eric E.
Rating: 3 out of 5
following a purchase from 18/06/2024
In my order, which totaled more than €50, I was supposed to receive a soap that I would have liked to try... but there was no sign of it. Best regards.
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Response from Laboratoire PRONATUR
Hello Eric, thank you for your review of our website. We are sorry that you did not receive the soap you were expecting with your order. You did not use the code "GIFT" as indicated in the cart. But no worries, we will send one to you at our expense as soon as possible. Thank you for your understanding, and see you soon on our website. Kind regards.
I
Isabelle C.
Rating: 3 out of 5
following a purchase from 30/05/2024
Sorry, it doesn't work for pain as I thought it would; it's not strong enough.
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Response from Laboratoire PRONATUR
Thank you for your review. We are sorry that our product was not effective for your pain. We encourage you to continue looking for a solution that better suits your needs.
P
Patricia T.
Rating: 2 out of 5
following a purchase from 13/05/2024
I apply the gel three times a day to the muscles from my shoulders to my elbows, my right arm, and my carpal tunnel. The massages and cooling effect bring me a lot of relief. I’ll order the poultice next time and give it a try.
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Response from Laboratoire PRONATUR
Hello Patricia, thank you for sharing your experience with our gel and for exploring other products from our laboratory. We are happy to know that our gel has effectively relieved your muscle pain. We hope the poultice will be just as effective for you. We appreciate your trust in our brand and hope to satisfy you again in the future.
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Monique G.
Rating: 1 out of 5
following a purchase from 05/04/2024
Good product
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Response from Laboratoire PRONATUR
Hello Monique, thank you for your positive comment about our products, but there must be an error with the rating. We are delighted to hear that you enjoyed your experience with our PRONATUR Laboratory. Please feel free to share your comments and suggestions so we can continue improving our service. We are happy to know you are satisfied and hope to see you again soon on our website.
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Florian C.
Rating: 3 out of 5
following a purchase from 20/03/2024
The shopping experience was perfect. However, I remain skeptical about the product's effectiveness, apart from the cooling sensation it provides.
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Response from Laboratoire PRONATUR
We are delighted that your shopping experience with our PRONATUR laboratory was satisfactory. Regarding the effectiveness of our products, please remember that it can vary from person to person and that it is important to follow the instructions for use. Please feel free to share your experience with us; we are always listening to our customers so that we can improve our products. Thank you for your trust, and see you soon on our website!
G
Gisele U.
Rating: 3 out of 5
following a purchase from 05/03/2024
A product that was supposed to be delivered with a measuring scoop. The scoop was broken, and apparently it cannot be replaced.
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Response from Laboratoire PRONATUR
Hello GISELE, I am sorry to hear that you had a problem with your measuring scoop. Unfortunately, some parts can break during shipping, and we do our best to replace them quickly. If you need help resolving this issue, please do not hesitate to contact us directly. Thank you for your feedback.
R
Rachel Z.
Rating: 1 out of 5
following a purchase from 03/03/2024
I have been applying it morning and evening for 15 days, with no improvement in my foot pain.
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Response from Laboratoire PRONATUR
Hello Rachel, thank you for sharing your experience with our products. We are sorry that you have not noticed any improvement after 15 days of use. We encourage you to continue your treatment diligently, as our products have proven effective for many customers. We hope you will soon feel the benefits of our products for your foot pain. Kind regards, Laboratoire PRONATUR.
N
Nadia G.
Rating: 3 out of 5
following a purchase from 28/02/2024
Not bad, my hands still hurt a little.
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Response from Laboratoire PRONATUR
Thank you for your feedback. We are happy to know that you enjoyed our website. We will do everything we can to improve the user experience and make your visit even more enjoyable. We hope to see you again soon on PRONATUR.
F
France R.
Rating: 3 out of 5
following a purchase from 22/02/2024
The delivery was certainly fast. Argiflex did not relieve my shoulder problem. I have tendinitis and muscle pain, especially when I wake up in the morning. Perhaps there is something better or more suitable? Thank you. Kind regards.
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Response from Laboratoire PRONATUR
Hello France, thank you for your review. We are glad your order arrived quickly. Regarding your shoulder problem, it is important to consult a healthcare professional to determine whether Argiflex is the most suitable product for you. We also recommend looking at our range of products to find one that may better meet your needs. Kind regards, the Laboratoire PRONATUR team.
K
Kevin A.
Rating: 1 out of 5
following a purchase from 19/02/2024
No effectiveness apart from the cooling sensation of menthol.
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Response from Laboratoire PRONATUR
Hello Kevin, thank you for sharing your review on our website. We are sorry that our product did not meet your expectations. We take your comments into account and are constantly working to improve our effectiveness and satisfy our customers. Thank you for your feedback, and we hope to see you again soon on our website.
H
Herve S.
Rating: 1 out of 5
following a purchase from 02/02/2024
very complicated to place an order and pay
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Response from Laboratoire PRONATUR
Thank you for your feedback, Herve. We are sorry to hear that your experience with our website was not satisfactory. We will take your feedback into account to improve our ordering and payment processes. We hope to have the opportunity to offer you a better experience in the future. Best regards, The Laboratoire PRONATUR team.
J
Jean Christophe C.
Rating: 3 out of 5
following a purchase from 06/02/2024
Great product
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Response from Laboratoire PRONATUR
Thank you for your positive feedback on our product. We do everything we can to offer our customers quality products. Please feel free to share any suggestions for improvement. We look forward to seeing you again on our website.
B
Bernard V.
Rating: 3 out of 5
following a purchase from 28/01/2024
Good
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Response from Laboratoire PRONATUR
Thank you for your positive review. We are delighted that you enjoyed our laboratory. We do everything we can to offer our customers high-quality, natural products. We look forward to seeing you again at PRONATUR.
M
Marie D.
Rating: 2 out of 5
following a purchase from 26/01/2024
Good texture and scent, cooling sensation. No noticeable improvement in the tendinitis; I'll see after using several tubes.
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Response from Laboratoire PRONATUR
Hello Marie, thank you for taking the time to share your experience with our products. We are sorry to hear that you did not notice any improvement in your tendinitis despite using several tubes. We have taken note of your feedback and will continue to improve our products to better meet your needs. We hope you find an effective solution for your tendinitis. Thank you again for trusting our laboratory. Kind regards, the PRONATUR team.
C
Catherine S.
Rating: 3 out of 5
following a purchase from 08/01/2024
This product does not meet my needs for more severe pain. I took anti-inflammatory medication to really relieve the pain day and night. Thank you.
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Response from Laboratoire PRONATUR
Hello Catherine, thank you for your feedback on our website. We are sorry to hear that our product did not meet your pain relief needs. We recommend consulting your doctor to find a solution suited to your situation. We hope you find an effective way to relieve your pain. Thank you for trusting our laboratory.
C
Corinne S.
Rating: 3 out of 5
following a purchase from 30/12/2023
Nothing to complain about with the product, except that I ordered two tubes at full price and the next day there was an offer where the second one was free, so, well! You trust them, order two tubes with your first order, and then you see this!! Disgraceful.
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Response from Laboratoire PRONATUR
Thank you for your positive review of the product. You probably saw an advertisement on Facebook that is more than three years old and that we stopped sponsoring a long time ago. However, social media users continue to share it and spread it, as does Google. Of course, we could stop the listing by clicking a button, but we choose not to, out of respect. And even if it were a new promotion, what should we do about previous orders? If you have a solution, we’re all ears. We wish you a very happy new year, and we would still like to apologize if this promotion, which is still circulating, upset you. Customer Service.
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