The store consistently delivers on reliability with fast, on-time delivery and well-packaged orders, often accompanied by a small gift and clear, easy-to-use websites. Customers repeatedly highlight the effectiveness of the products, noting relief from joint, muscle, and back pain and ongoing positive results from staples like Agyflex and its joint supplements. Product quality is emphasized through long-term use, repeated orders, and satisfaction across multiple years, with many praising the effectiveness and consistent results. Customer service is described as reliable and supportive, with clear ordering processes and appreciative comments about promotions, loyalty, and helpful staff.
Sorry, it doesn't work for pain as I thought it would; it's not strong enough.
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Response from Laboratoire PRONATUR
Thank you for your review. We are sorry that our product was not effective for your pain. We encourage you to continue looking for a solution that better suits your needs.
D
Dominique G.
Rating: 4 out of 5
following a purchase from 03/06/2024
So far, I haven't had any conclusive results. The gel spreads well and smells good.
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Response from Laboratoire PRONATUR
It can be difficult to find a product that suits your skin perfectly, Dominique. We recommend continuing to try our gel and keeping us informed of your results. Please feel free to contact us if you need any further advice. We hope you will soon be satisfied with our products. Thank you for your review and your trust.
F
Farid M.
Rating: 4 out of 5
following a purchase from 27/05/2024
Nothing more to add.
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Response from Laboratoire PRONATUR
Hello Farid, thank you for your review of our Laboratoire PRONATUR website. We’re delighted that you’re satisfied with our products. Follow us on social media to discover our latest products. We look forward to seeing you again on our website. Have a great day!
M
Marie Paule C.
Rating: 4 out of 5
following a purchase from 09/05/2024
Fast shipping, very good product.
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Response from Laboratoire PRONATUR
Thank you for your positive review, Marie Paule. We are delighted that you appreciated our fast shipping and the quality of our products. We hope to continue satisfying you in the future. Thank you for your trust and loyalty!
P
Patricia T.
Rating: 2 out of 5
following a purchase from 13/05/2024
I apply the gel three times a day to the muscles from my shoulders to my elbows, my right arm, and my carpal tunnel. The massages and cooling effect bring me a lot of relief. I’ll order the poultice next time and give it a try.
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Response from Laboratoire PRONATUR
Hello Patricia, thank you for sharing your experience with our gel and for exploring other products from our laboratory. We are happy to know that our gel has effectively relieved your muscle pain. We hope the poultice will be just as effective for you. We appreciate your trust in our brand and hope to satisfy you again in the future.
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Gerard C.
Rating: 4 out of 5
following a purchase from 08/05/2024
Treatment in progress; I suppose I'll be able to judge it in a few weeks.
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Response from Laboratoire PRONATUR
Hello Gérard, thank you for your review of our PRONATUR laboratory. We always strive to provide our customers with effective, natural treatments, and we hope you will see results in the coming weeks. Please feel free to contact us if you have any questions or further comments. Kind regards, the PRONATUR team.
M
Michele B.
Rating: 4 out of 5
following a purchase from 09/05/2024
Excellent.
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Response from Laboratoire PRONATUR
Thank you very much for your positive comment about our website. It is always a pleasure to know that our customers are satisfied with our services. We will continue to do our best to meet your needs and offer you superior-quality products.
S
Serge S.
Rating: 4 out of 5
following a purchase from 30/09/2023
I'm trying the product; it's too early to give an opinion.
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Response from Laboratoire PRONATUR
Thank you very much for your feedback, Serge. We are delighted that you chose our product, and we hope you will be completely satisfied once you have finished testing it. Please feel free to share your final opinion once you have had enough time to try it.
A
Andre G.
Rating: 4 out of 5
following a purchase from 24/04/2024
Perfect!
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Response from Laboratoire PRONATUR
Thank you for your positive feedback about our Laboratoire PRONATUR. We are delighted that you are satisfied with our products and services. We will continue working hard to offer you the best. See you soon!
J
Jean Marc P.
Rating: 4 out of 5
following a purchase from 24/04/2024
Order received
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Response from Laboratoire PRONATUR
Thank you for your positive feedback on our website. We are delighted that you received your order. Please feel free to share your satisfaction by leaving a review on our website. See you soon!
A
Andre M.
Rating: 4 out of 5
following a purchase from 19/04/2024
I received my product, but haven't tried it yet.
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Response from Laboratoire PRONATUR
Thank you for your feedback. We're delighted to hear that you received your product. Please let us know what you think once you've tried it. See you soon on our website!
L
Lionel B.
Rating: 4 out of 5
following a purchase from 13/04/2024
Very good products. Satisfied with this company's sales and delivery services. Lionel BRANGIER
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Response from Laboratoire PRONATUR
Thank you for your trust, Lionel. We are delighted to know that our services meet your expectations. We continually strive to improve our products and services to best satisfy our customers. We also thank you for your 4/5 rating and hope to have the pleasure of serving you again in the future.
A
Annick D.
Rating: 4 out of 5
following a purchase from 08/04/2024
I would have liked an instruction leaflet.
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Response from Laboratoire PRONATUR
Thank you for your review, Annick. We have taken your comment into account. Thank you for trusting our laboratory.
M
Monique G.
Rating: 1 out of 5
following a purchase from 05/04/2024
Good product
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Response from Laboratoire PRONATUR
Hello Monique, thank you for your positive comment about our products, but there must be an error with the rating. We are delighted to hear that you enjoyed your experience with our PRONATUR Laboratory. Please feel free to share your comments and suggestions so we can continue improving our service. We are happy to know you are satisfied and hope to see you again soon on our website.
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Francis N.
Rating: 4 out of 5
following a purchase from 02/04/2024
I've just started the treatment, so we'll see! As for delivery, everything was perfect, very professional.
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Response from Laboratoire PRONATUR
Hello Francis, thank you for your review on our website. We are delighted that you are satisfied with your order and our delivery service. We hope the treatment will bring you the results you are looking for. Thank you for your trust and loyalty.
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Nicolas B.
Rating: 4 out of 5
following a purchase from 26/03/2024
I've only recently started using it, but so far it seems to be working. Fast delivery.
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Response from Laboratoire PRONATUR
Thank you very much for your review. We are delighted to hear that our products are having a positive effect on you and that delivery was fast. We hope you will continue to be satisfied with our products in the future. Thank you again for trusting our PRONATUR laboratory.
G
Gregory P.
Rating: 4 out of 5
following a purchase from 23/03/2024
Effective product, though not miraculous. Time will tell.
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Response from Laboratoire PRONATUR
Thank you very much for your review, Gregory. We are delighted that our product has given you positive results, and we hope to continue satisfying you in the future. We have taken note of your comment, and thank you for trusting our PRONATUR laboratory.
N
Nadia S.
Rating: 4 out of 5
following a purchase from 22/03/2024
A very, very good cream. However, I haven't tried the tablets yet.
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Response from Laboratoire PRONATUR
Thank you for your review, Nadia. We are delighted that you like our cream. As for the tablets, feel free to try them too; they can complement the cream for optimal effectiveness. See you soon!
F
Florian C.
Rating: 3 out of 5
following a purchase from 20/03/2024
The shopping experience was perfect. However, I remain skeptical about the product's effectiveness, apart from the cooling sensation it provides.
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Response from Laboratoire PRONATUR
We are delighted that your shopping experience with our PRONATUR laboratory was satisfactory. Regarding the effectiveness of our products, please remember that it can vary from person to person and that it is important to follow the instructions for use. Please feel free to share your experience with us; we are always listening to our customers so that we can improve our products. Thank you for your trust, and see you soon on our website!
L
Louis-Paul R.
Rating: 4 out of 5
following a purchase from 13/03/2024
I am very happy with the product I ordered, but a little less happy with the famous Carre Bédouin Organic Almond Apricot that was offered, but is charged at €1.90 and cannot be removed from the basket.
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Response from Laboratoire PRONATUR
Hello Louis-Paul,
Thank you for your positive feedback about our product. We are sorry for the confusion caused by the Carre Bédouin Organic Almond Apricot marked as a gift. It is a gift with every order, and we cannot remove it from the basket, but you were not charged for it. It appears in the basket with a value of €1.90, but this amount is deducted using a gift voucher of the same value.
However, we are delighted that you are satisfied with your purchase overall. Please do not hesitate to contact us if you have any other questions or comments.
Kind regards, the Laboratoire PRONATUR team.
N
Nathalie P.
Rating: 4 out of 5
following a purchase from 08/03/2024
Good product, effective for my tendinitis
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Response from Laboratoire PRONATUR
Thank you for your review of our PRONATUR laboratory. We are delighted that our product was effective for your tendinitis. Please feel free to continue using our products to relieve your pain.
G
Gisele U.
Rating: 3 out of 5
following a purchase from 05/03/2024
A product that was supposed to be delivered with a measuring scoop. The scoop was broken, and apparently it cannot be replaced.
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Response from Laboratoire PRONATUR
Hello GISELE, I am sorry to hear that you had a problem with your measuring scoop. Unfortunately, some parts can break during shipping, and we do our best to replace them quickly. If you need help resolving this issue, please do not hesitate to contact us directly. Thank you for your feedback.
R
Rachel Z.
Rating: 1 out of 5
following a purchase from 03/03/2024
I have been applying it morning and evening for 15 days, with no improvement in my foot pain.
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Response from Laboratoire PRONATUR
Hello Rachel, thank you for sharing your experience with our products. We are sorry that you have not noticed any improvement after 15 days of use. We encourage you to continue your treatment diligently, as our products have proven effective for many customers. We hope you will soon feel the benefits of our products for your foot pain. Kind regards, Laboratoire PRONATUR.
N
Nadia G.
Rating: 3 out of 5
following a purchase from 28/02/2024
Not bad, my hands still hurt a little.
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Response from Laboratoire PRONATUR
Thank you for your feedback. We are happy to know that you enjoyed our website. We will do everything we can to improve the user experience and make your visit even more enjoyable. We hope to see you again soon on PRONATUR.
F
Florence C.
Rating: 4 out of 5
following a purchase from 20/02/2024
Very good
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Response from Laboratoire PRONATUR
Thank you, we are delighted that you appreciated our PRONATUR laboratory. Please do not hesitate to contact us if you need anything else. Have a great day!
G
Guy R.
Rating: 4 out of 5
following a purchase from 21/02/2024
Relieved the pain
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Response from Laboratoire PRONATUR
Thank you for your positive feedback, Guy. We are delighted that our laboratory and products were able to relieve your pain. Please do not hesitate to contact us if you need more information or products suited to your needs. We will continue working hard to offer you quality products for your well-being.
F
France R.
Rating: 3 out of 5
following a purchase from 22/02/2024
The delivery was certainly fast. Argiflex did not relieve my shoulder problem. I have tendinitis and muscle pain, especially when I wake up in the morning. Perhaps there is something better or more suitable? Thank you. Kind regards.
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Response from Laboratoire PRONATUR
Hello France, thank you for your review. We are glad your order arrived quickly. Regarding your shoulder problem, it is important to consult a healthcare professional to determine whether Argiflex is the most suitable product for you. We also recommend looking at our range of products to find one that may better meet your needs. Kind regards, the Laboratoire PRONATUR team.
K
Kevin A.
Rating: 1 out of 5
following a purchase from 19/02/2024
No effectiveness apart from the cooling sensation of menthol.
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Response from Laboratoire PRONATUR
Hello Kevin, thank you for sharing your review on our website. We are sorry that our product did not meet your expectations. We take your comments into account and are constantly working to improve our effectiveness and satisfy our customers. Thank you for your feedback, and we hope to see you again soon on our website.
E
Eric P.
Rating: 4 out of 5
following a purchase from 19/02/2024
Excellent product... I use it in my physiotherapy practice... a clear reduction in pain for a few hours! A delightful sensation on the painful areas.
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Response from Laboratoire PRONATUR
Thank you very much for your positive feedback about Laboratoire PRONATUR! We are delighted to hear that our products are helping you in your physiotherapy practice. We are committed to offering quality products to relieve our customers' pain.
J
Jacqueline B.
Rating: 4 out of 5
following a purchase from 19/02/2024
Fast delivery, received in good condition, and a quality product!
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Response from Laboratoire PRONATUR
Thank you very much for your positive review of the Laboratoire PRONATUR website, Jacqueline! We are delighted that you appreciated our fast delivery and the quality of our products. We always strive to offer our customers the best service. We look forward to seeing you again on our website! Thanks again for your 4-star rating.
R
Regine D.
Rating: 4 out of 5
following a purchase from 18/02/2024
I've been using Agyflex for two weeks and it works pretty well! It's not magic, but it's more effective than some other creams for osteoarthritis pain in the knee! I've already started my second tube! I think I should also try the poultice overnight!!!
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Response from Laboratoire PRONATUR
Thank you for your feedback on Laboratoire PRONATUR. We are delighted to hear that our Agyflex product is helping relieve your knee osteoarthritis pain. Indeed, using a poultice as a supplement may be beneficial for more comprehensive pain relief. We recommend following your doctor's instructions and advice to get the best results from our products. Thank you again for your trust.
H
Herve S.
Rating: 1 out of 5
following a purchase from 02/02/2024
very complicated to place an order and pay
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Response from Laboratoire PRONATUR
Thank you for your feedback, Herve. We are sorry to hear that your experience with our website was not satisfactory. We will take your feedback into account to improve our ordering and payment processes. We hope to have the opportunity to offer you a better experience in the future. Best regards, The Laboratoire PRONATUR team.
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Anny G.
Rating: 4 out of 5
following a purchase from 17/02/2024
Happy with my purchase, fast delivery
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Response from Laboratoire PRONATUR
Thank you very much for your positive feedback, Anny. We are glad that you are satisfied with your purchase and our fast delivery service. Please get in touch again if you need our products in the future.
S
Stephane C.
Rating: 4 out of 5
following a purchase from 12/02/2024
I've been taking the products I ordered for a week now, and I can already see a clear improvement in my pain.
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Response from Laboratoire PRONATUR
Hello STEPHANE, thank you very much for your positive feedback! We are delighted to see that our products are providing you with quick and effective relief. We hope to continue satisfying you with your future purchases from PRONATUR. See you soon! The PRONATUR team.
I
Isabelle D.
Rating: 4 out of 5
following a purchase from 15/02/2024
I'll wait a few more days before commenting on the effects... But so far, nothing to complain about.
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Response from Laboratoire PRONATUR
Thank you for your feedback, Isabelle. We hope you continue to see positive results, and please do not hesitate to contact us if you have any further questions or comments. We appreciate your trust in our PRONATUR laboratory and will do our best to continue meeting your expectations.
M
Martine L.
Rating: 4 out of 5
following a purchase from 09/02/2024
Good
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Response from Laboratoire PRONATUR
Thank you, Martine, for your positive review of our website. We are pleased to know that you enjoyed your experience with our PRONATUR laboratory. We look forward to seeing you again among our satisfied customers.
M
Michele P.
Rating: 4 out of 5
following a purchase from 08/02/2024
Always impeccable
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Response from Laboratoire PRONATUR
Thank you very much for your trust in our PRONATUR laboratory. We are delighted to know that you are always satisfied with our services. We look forward to continuing to serve you as best we can.
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Yannik M.
Rating: 4 out of 5
following a purchase from 02/02/2024
Hello, why promise a bar of soap as a gift when it isn't in the parcel? Kind regards.
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Response from Laboratoire PRONATUR
Hello Yannik, thank you for your review and positive rating on our website. We are sorry that you did not receive your gift, but apparently it was not in your cart... it seems you did not enter the PROMO code as indicated in the cart. We will do what is necessary to send you one free of charge, but PLEASE remember to use the promo codes next time. Thank you for your understanding and loyalty to our brand. Kind regards.
J
Jean Christophe C.
Rating: 3 out of 5
following a purchase from 06/02/2024
Great product
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Response from Laboratoire PRONATUR
Thank you for your positive feedback on our product. We do everything we can to offer our customers quality products. Please feel free to share any suggestions for improvement. We look forward to seeing you again on our website.
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Gaëlle A.
Rating: 4 out of 5
following a purchase from 31/01/2024
Hello, the clay cream is great and really helps with back pain.
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Response from Laboratoire PRONATUR
Thank you very much for your positive review of our clay cream. We are delighted that it has helped relieve your back pain. Thank you again for your trust, and see you soon on our website!
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