The store consistently delivers on reliability with fast, on-time delivery and well-packaged orders, often accompanied by a small gift and clear, easy-to-use websites. Customers repeatedly highlight the effectiveness of the products, noting relief from joint, muscle, and back pain and ongoing positive results from staples like Agyflex and its joint supplements. Product quality is emphasized through long-term use, repeated orders, and satisfaction across multiple years, with many praising the effectiveness and consistent results. Customer service is described as reliable and supportive, with clear ordering processes and appreciative comments about promotions, loyalty, and helpful staff.
Thank you very much, Jean Claude! We're delighted that you like our product.
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Martine G.
Rating: 4 out of 5
following a purchase from 15/10/2023
Very effective product for my pain
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Response from Laboratoire PRONATUR
Thank you very much, Martine, for your positive review! We're happy our products have been able to bring you relief.
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Genevieve B.
Rating: 4 out of 5
following a purchase from 13/10/2023
I haven't used the product yet
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Response from Laboratoire PRONATUR
Thank you for your review, Genevieve. We hope you'll enjoy our products even more once you've used them!
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Carole G.
Rating: 4 out of 5
following a purchase from 09/10/2023
Fresh product, but not enough time to see the benefits.
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Response from Laboratoire PRONATUR
Thank you for your review, Carole. We are delighted that the product seemed fresh to you. We hope you will notice the benefits with regular use.
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Norbert K.
Rating: 3 out of 5
following a purchase from 09/10/2023
For €5 in shipping fees, you have to wait a week for the post to deliver it
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Response from Laboratoire PRONATUR
I understand your disappointment, and I am sorry you had to wait so long to receive your order. We do our best to ship our products quickly, and we are taking your feedback into account to improve our delivery service. Thank you for your feedback.
I
Isabelle L.
Rating: 3 out of 5
following a purchase from 29/09/2023
Perfect texture for massage and a pleasant fragrance, but I am only moderately satisfied with its effectiveness on muscle tension, despite applying it daily.
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Response from Laboratoire PRONATUR
Thank you, Isabelle, for your feedback. We are glad to hear that you like our product's texture and fragrance. We have taken note of your comment about its effectiveness and are constantly working to improve our products to meet our customers' needs. Please feel free to tell us more about the muscle areas you targeted so we can offer you the best advice. Thank you again for your review and for trusting our brand. Have a lovely day!
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Danièle V.
Rating: 1 out of 5
following a purchase from 08/10/2023
Chinese product with defective packaging, not worth the money. Unpleasant because it gives electric shocks, even at low intensity.
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Response from Laboratoire PRONATUR
Hello Danièle, we are sorry, but we do not sell electrical equipment, so there must have been a mistake. We only sell natural health products, including cosmetics and dietary supplements, available at www.pronatur.fr
Kind regards.
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Marie Christina G.
Rating: 4 out of 5
following a purchase from 06/10/2023
Nothing to report.
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Response from Laboratoire PRONATUR
Thank you for your review, Marie-Christina! We are glad you appreciate the website.
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Jacques C.
Rating: 4 out of 5
following a purchase from 11/09/2023
Good.
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Response from Laboratoire PRONATUR
Thank you, Jacques, for your positive review of our website. We are delighted that you found it useful and interesting. We hope you will find even more information and entertainment there in the future.
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Claudine C.
Rating: 4 out of 5
following a purchase from 03/10/2023
Good, effective product.
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Response from Laboratoire PRONATUR
Thank you for your review, Claudine! We are delighted to see that you appreciate the product and its effects!
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Anne D.
Rating: 2 out of 5
following a purchase from 30/09/2023
No relief for me!!! What a shame.
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Response from Laboratoire PRONATUR
Hello Anne, thank you for your feedback. We are sorry to hear that you did not find relief with our products. We take your feedback into account and are constantly working to improve our product range so that it better meets our customers' needs. Thank you for taking the time to share your experience with us. We hope you will give us a second chance in the future. Have a lovely day. The Laboratoire PRONATUR team.
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Jean-François B.
Rating: 4 out of 5
following a purchase from 30/09/2023
On a trial period!!
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Response from Laboratoire PRONATUR
Thank you for your review, Jean-François. We are glad you have started your trial period, and we hope you will continue to benefit from our products and services.
M
Marie D.
Rating: 4 out of 5
following a purchase from 29/09/2023
Provides good relief and has a cooling effect, which feels great!
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Response from Laboratoire PRONATUR
Thank you very much for your feedback, Marie. We're delighted that you enjoyed our product. We're glad to know that you feel relieved and that the cooling effect is helping your well-being. We hope the Laboratoire PRONATUR product meets all your needs.
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Catherine H.
Rating: 3 out of 5
following a purchase from 28/09/2023
Good immediate effect, but it doesn't cure it; it provides relief.
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Response from Laboratoire PRONATUR
Thank you for your feedback, Catherine. We're delighted that our product has a good immediate effect for you. However, we understand that our products are not miracle cures and are not intended to cure, but to relieve symptoms. Thank you for trusting our laboratory.
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Jocelyne L.
Rating: 4 out of 5
following a purchase from 27/09/2023
Good ointment, it has brought relief. I'll keep using it to see the results.
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Response from Laboratoire PRONATUR
Thank you, Jocelyne, for your review and trust! We are glad to know that our product is bringing you relief, and we encourage you to keep trying it to experience all its benefits.
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Andre G.
Rating: 4 out of 5
following a purchase from 16/09/2023
Excellent quality.
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Response from Laboratoire PRONATUR
Thank you for your positive review! We are delighted that you appreciate the quality of our products.
L
Luc S.
Rating: 3 out of 5
following a purchase from 18/09/2023
I can't fully judge because one product in my order was out of stock, and I still haven't received it.
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Response from Laboratoire PRONATUR
I am sorry for the inconvenience caused by one of our products being out of stock. We do our best to manage inventory so that we can always provide our customers with quality products. We will do everything possible to ensure you receive your order as soon as possible. Thank you for your patience and understanding.
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Toufik S.
Rating: 4 out of 5
following a purchase from 16/09/2023
Very satisfied.
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Response from Laboratoire PRONATUR
Thank you very much, Toufik, for sharing your satisfaction with us. We’re happy we were able to meet your expectations.
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Antonio N.
Rating: 4 out of 5
following a purchase from 14/09/2023
Good product for relief
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Response from Laboratoire PRONATUR
Thank you for your review, Antonio! We’re happy to know that our products are helping your well-being. We always strive to improve our products to offer you the best possible experience.
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Ginette C.
Rating: 3 out of 5
following a purchase from 08/09/2023
I have a lot of osteoarthritis and had surgery for a herniated disc. I’m in a lot of pain, and right now my leg and knees are hurting badly. This ointment hasn’t brought much relief, but I’ve only just started using it, so we’ll see. I’ve already tried several things that weren’t effective. See you soon.
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Response from Laboratoire PRONATUR
Thank you for your review of our website, Ms. Ginette. I’m sorry to hear that our ointment hasn’t brought you any relief yet. We understand your frustration and hope our product will be able to help you in time. Best of luck in your fight against osteoarthritis and your herniated disc. Kind regards, The PRONATUR Laboratory team.
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Bruno S.
Rating: 4 out of 5
following a purchase from 09/09/2023
Just a shipping problem upon arrival.
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Response from Laboratoire PRONATUR
Thank you for your review, Bruno. We are sorry for the inconvenience and are doing everything we can to improve. We hope we can count on your support with your next order.
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Veronique C.
Rating: 1 out of 5
following a purchase from 12/09/2023
I haven't noticed any effects after using this massage gel, just a very slight cooling sensation at first, a pleasant mint scent, and that's all. I regret my purchase because it was quite expensive.
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Response from Laboratoire PRONATUR
Hello Veronique, thank you for sharing your review of our PRONATUR massage gel. We are sorry to hear that you did not experience the expected effects. We want to assure you that our product is formulated with quality natural ingredients, and we are always listening to our customers' feedback so we can continue to improve it. We are sorry that your experience did not meet your expectations, and we invite you to contact us directly so we can find a solution suited to your situation. Thank you again for your trust.
J
Jacqueline D.
Rating: 4 out of 5
following a purchase from 11/09/2023
Good products.
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Response from Laboratoire PRONATUR
Thank you very much for your review, Jacqueline. We are happy that you like our products!
J
Jean-Francois G.
Rating: 4 out of 5
following a purchase from 07/09/2023
Excellent product
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Response from Laboratoire PRONATUR
Thank you, Jean-François, for your positive feedback! We are delighted that you enjoyed our products. We will continue striving to offer you quality products.
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Margaret T.
Rating: 2 out of 5
following a purchase from 07/09/2023
Had no effect on me, disappointed
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Response from Laboratoire PRONATUR
We are truly sorry. No effect, as you describe it, seems so unlikely to us that we can only advise you to consult a doctor promptly. If you wish, our expert can call you to discuss the reasons for such a result in more detail. You can also simply contact us by email at [email protected].
Kind regards
D
Dominique M.
Rating: 4 out of 5
following a purchase from 04/09/2023
I haven't been using the cream for long, but so far I'm satisfied.
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Response from Laboratoire PRONATUR
Thank you very much, Domnique, for your positive review! We are delighted that you are satisfied with Laboratoire PRONATUR products and hope you continue to be so.
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Pascal S.
Rating: 4 out of 5
following a purchase from 02/09/2023
Order received quickly and as described. The product is pleasant and seems beneficial so far; time will tell in the long term.
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Response from Laboratoire PRONATUR
Thank you for your review, Pascal. We are delighted that you are satisfied with your order and our product. We are committed to ensuring that your satisfaction lasts over time.
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Chantal V.
Rating: 4 out of 5
following a purchase from 30/08/2023
It's too early to say; I've only just started the treatment.
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Response from Laboratoire PRONATUR
Thank you, Chantal, for your review! We hope your treatment continues to produce positive results and that you can come back and share your feedback with us!
D
Denis G.
Rating: 4 out of 5
following a purchase from 28/08/2023
Satisfied
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Response from Laboratoire PRONATUR
Thank you, Denis, for your review and excellent rating! We are delighted that you found our service satisfactory. We are available if you have any questions or further requests.
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Jean-Luc T.
Rating: 4 out of 5
following a purchase from 22/08/2023
Very good and pleasant, effective, with a nice cooling sensation.
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Response from Laboratoire PRONATUR
We’re delighted to see that our website appealed to Jean-Luc and gave him a sense of well-being. We’ll continue working to improve our services and remain at your disposal. Thank you for your very positive review, Jean-Luc!
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Sylvie S.
Rating: 2 out of 5
following a purchase from 16/08/2023
No instructions included with the product regarding dosage, etc.
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Jacqueline F.
Rating: 4 out of 5
following a purchase from 15/08/2023
I have to wait several days before I know.
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Response from Laboratoire PRONATUR
Thank you for your feedback, Jacqueline. Feel free to tell us more later.
Y
Yvette S.
Rating: 4 out of 5
following a purchase from 12/08/2023
It's a shame to have received samples of the product I ordered. I would have liked to discover other products.
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Response from Laboratoire PRONATUR
Thank you for sharing your feedback, Yvette! We always do our best to ensure our customers can enjoy a wide variety of products, and we have taken note of your comment. However, the gel sachets are mainly a gift so you can keep your gel in your pocket when you go out.
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Joelle L.
Rating: 4 out of 5
following a purchase from 08/08/2023
Very good product for pain
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Response from Laboratoire PRONATUR
Thank you very much for your positive review, Joelle! We are glad our product is providing you with effective relief.
J
Jean Luc M.
Rating: 4 out of 5
following a purchase from 06/08/2023
Products received quickly. Waiting for the clinical results.
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Response from Laboratoire PRONATUR
Thank you for your comment, Jean Luc. We are glad you received your products quickly and hope you get the clinical results you are looking for.
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Dominique F.
Rating: 4 out of 5
following a purchase from 04/08/2023
I have been trying the AGYflex massage gel for a few days. I am pleased with its texture, and its cooling effect is very pleasant. I have an issue with my medial meniscus, and the gel provides me with temporary relief.
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Response from Laboratoire PRONATUR
Thank you, Dominique, for your review and for sharing your experience. We are delighted that the AGYflex gel is providing you with some relief. Please feel free to contact us if you have any other questions about our products.
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Alain J.
Rating: 4 out of 5
following a purchase from 06/08/2023
Perfect order and always happy with the products ordered.
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Response from Laboratoire PRONATUR
Thank you very much, Alain, for your positive review and support. We are glad that you are satisfied with our products and your order. We hope to see you again soon!
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Laurette E.
Rating: 4 out of 5
following a purchase from 31/07/2023
Effective for all joint pain
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Response from Laboratoire PRONATUR
Thank you very much for your comment, Laurette! We are happy that our product was able to bring you relief from your joint pain. We hope you will continue to enjoy the benefits PRONATUR has to offer!
C
Chantal R.
Rating: 4 out of 5
following a purchase from 29/07/2023
Fast delivery. Still need to test the products before judging.
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Response from Laboratoire PRONATUR
Thank you very much for your review. We make it a priority to ensure fast deliveries, and we would be delighted to hear what you think of our products once you have tried them. We are available if you have any further questions.
S
Sylvie T.
Rating: 2 out of 5
following a purchase from 27/07/2023
No positive effect for me.
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Response from Laboratoire PRONATUR
Hello,
We are truly sorry to hear that. This is the first time we have received feedback saying “no positive effect,” and it concerns us. Would you be willing to let us call you to discuss this and better understand? Kind regards
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