The store consistently delivers on reliability with fast, on-time delivery and well-packaged orders, often accompanied by a small gift and clear, easy-to-use websites. Customers repeatedly highlight the effectiveness of the products, noting relief from joint, muscle, and back pain and ongoing positive results from staples like Agyflex and its joint supplements. Product quality is emphasized through long-term use, repeated orders, and satisfaction across multiple years, with many praising the effectiveness and consistent results. Customer service is described as reliable and supportive, with clear ordering processes and appreciative comments about promotions, loyalty, and helpful staff.
Hello Marthe, thank you very much for your review on the Laboratoire PRONATUR website. We are delighted that you are satisfied with our product. Please feel free to contact us again if you need any other natural products. All the best!
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Guy G.
Rating: 2 out of 5
following a purchase from 30/11/2023
Great and very professional!!
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Response from Laboratoire PRONATUR
Hello Guy, thank you very much for your kind comment. We are delighted that you enjoyed your experience with our PRONATUR laboratory. We will continue working hard to provide you with impeccable quality service. We look forward to seeing you again soon!
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Benoit L.
Rating: 3 out of 5
following a purchase from 12/11/2023
Good product. Pleasant sensation.
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Response from Laboratoire PRONATUR
Thank you for your comment. We are delighted that you enjoyed our product. Please feel free to keep sharing your feedback with us!
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Thérèse R.
Rating: 3 out of 5
following a purchase from 19/10/2023
The product eased my hip pain but was not effective for my back pain.
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Response from Laboratoire PRONATUR
Hello, thank you for sharing your experience. If massaging with our gel does not provide noticeable relief, we can only advise you to seek medical advice promptly. Have you considered taking a course of Harpagophytum alongside regular massages? If you would like our expert to contact you by phone, please call our sales department at 0987325443.
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Norbert K.
Rating: 3 out of 5
following a purchase from 09/10/2023
For €5 in shipping fees, you have to wait a week for the post to deliver it
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Response from Laboratoire PRONATUR
I understand your disappointment, and I am sorry you had to wait so long to receive your order. We do our best to ship our products quickly, and we are taking your feedback into account to improve our delivery service. Thank you for your feedback.
I
Isabelle L.
Rating: 3 out of 5
following a purchase from 29/09/2023
Perfect texture for massage and a pleasant fragrance, but I am only moderately satisfied with its effectiveness on muscle tension, despite applying it daily.
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Response from Laboratoire PRONATUR
Thank you, Isabelle, for your feedback. We are glad to hear that you like our product's texture and fragrance. We have taken note of your comment about its effectiveness and are constantly working to improve our products to meet our customers' needs. Please feel free to tell us more about the muscle areas you targeted so we can offer you the best advice. Thank you again for your review and for trusting our brand. Have a lovely day!
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Danièle V.
Rating: 1 out of 5
following a purchase from 08/10/2023
Chinese product with defective packaging, not worth the money. Unpleasant because it gives electric shocks, even at low intensity.
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Response from Laboratoire PRONATUR
Hello Danièle, we are sorry, but we do not sell electrical equipment, so there must have been a mistake. We only sell natural health products, including cosmetics and dietary supplements, available at www.pronatur.fr
Kind regards.
A
Anne D.
Rating: 2 out of 5
following a purchase from 30/09/2023
No relief for me!!! What a shame.
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Response from Laboratoire PRONATUR
Hello Anne, thank you for your feedback. We are sorry to hear that you did not find relief with our products. We take your feedback into account and are constantly working to improve our product range so that it better meets our customers' needs. Thank you for taking the time to share your experience with us. We hope you will give us a second chance in the future. Have a lovely day. The Laboratoire PRONATUR team.
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Catherine H.
Rating: 3 out of 5
following a purchase from 28/09/2023
Good immediate effect, but it doesn't cure it; it provides relief.
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Response from Laboratoire PRONATUR
Thank you for your feedback, Catherine. We're delighted that our product has a good immediate effect for you. However, we understand that our products are not miracle cures and are not intended to cure, but to relieve symptoms. Thank you for trusting our laboratory.
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Luc S.
Rating: 3 out of 5
following a purchase from 18/09/2023
I can't fully judge because one product in my order was out of stock, and I still haven't received it.
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Response from Laboratoire PRONATUR
I am sorry for the inconvenience caused by one of our products being out of stock. We do our best to manage inventory so that we can always provide our customers with quality products. We will do everything possible to ensure you receive your order as soon as possible. Thank you for your patience and understanding.
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Ginette C.
Rating: 3 out of 5
following a purchase from 08/09/2023
I have a lot of osteoarthritis and had surgery for a herniated disc. I’m in a lot of pain, and right now my leg and knees are hurting badly. This ointment hasn’t brought much relief, but I’ve only just started using it, so we’ll see. I’ve already tried several things that weren’t effective. See you soon.
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Response from Laboratoire PRONATUR
Thank you for your review of our website, Ms. Ginette. I’m sorry to hear that our ointment hasn’t brought you any relief yet. We understand your frustration and hope our product will be able to help you in time. Best of luck in your fight against osteoarthritis and your herniated disc. Kind regards, The PRONATUR Laboratory team.
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Veronique C.
Rating: 1 out of 5
following a purchase from 12/09/2023
I haven't noticed any effects after using this massage gel, just a very slight cooling sensation at first, a pleasant mint scent, and that's all. I regret my purchase because it was quite expensive.
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Response from Laboratoire PRONATUR
Hello Veronique, thank you for sharing your review of our PRONATUR massage gel. We are sorry to hear that you did not experience the expected effects. We want to assure you that our product is formulated with quality natural ingredients, and we are always listening to our customers' feedback so we can continue to improve it. We are sorry that your experience did not meet your expectations, and we invite you to contact us directly so we can find a solution suited to your situation. Thank you again for your trust.
M
Margaret T.
Rating: 2 out of 5
following a purchase from 07/09/2023
Had no effect on me, disappointed
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Response from Laboratoire PRONATUR
We are truly sorry. No effect, as you describe it, seems so unlikely to us that we can only advise you to consult a doctor promptly. If you wish, our expert can call you to discuss the reasons for such a result in more detail. You can also simply contact us by email at [email protected].
Kind regards
S
Sylvie S.
Rating: 2 out of 5
following a purchase from 16/08/2023
No instructions included with the product regarding dosage, etc.
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Sylvie T.
Rating: 2 out of 5
following a purchase from 27/07/2023
No positive effect for me.
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Response from Laboratoire PRONATUR
Hello,
We are truly sorry to hear that. This is the first time we have received feedback saying “no positive effect,” and it concerns us. Would you be willing to let us call you to discuss this and better understand? Kind regards
A
Aline S.
Rating: 3 out of 5
following a purchase from 19/07/2023
Not enough time to give an opinion on the products
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Response from Laboratoire PRONATUR
Thank you for your review, Aline. I understand that you have not had enough time to give an opinion on our products. Please get back to us once you have tried our products for longer. We would be delighted to hear your feedback. Thank you again for your rating and for trusting our PRONATUR laboratory.
J
Jacques P.
Rating: 2 out of 5
following a purchase from 25/06/2023
The royal jelly bottles have caps that are too difficult to remove and put back on.
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Response from Laboratoire PRONATUR
Hello Jacques, thank you for your feedback. We are sorry that opening and closing the royal jelly bottles was not as convenient as you had hoped. We will take your comment into account to improve our product.
M
Martine M.
Rating: 3 out of 5
following a purchase from 06/06/2023
For now, after a few days of use, I haven't noticed much improvement in the osteoarthritis in my knees!! Should I keep going?
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Response from Laboratoire PRONATUR
Hello, massaging with our gel does not cure the condition, but it relieves discomfort and provides a sense of well-being. With 2 to 3 applications a day, which you can supplement in the evening with the POULTICE, the feeling of well-being will become increasingly noticeable and last longer with continued use. So yes, you should keep going! Best wishes.
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Pascale D.
Rating: 3 out of 5
following a purchase from 24/05/2023
Effective, relieves pain.
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Response from Laboratoire PRONATUR
Thank you for your positive feedback about our Pronatur laboratory. We are delighted that our products are effective and relieve your pain. Please feel free to share your impressions of our other products.
C
Catherine H.
Rating: 3 out of 5
following a purchase from 11/05/2023
Good products, but the telephone service was not very pleasant. The receptionist interrupted me and did not listen to my request
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Response from Laboratoire PRONATUR
Thank you for your review, Catherine. We are sorry that you did not have a pleasant experience on the phone with our team. We have taken note of your feedback and will do our best to improve our customer service in the future. We are glad you appreciate our products. We hope to see you again soon.
C
Catherine G.
Rating: 2 out of 5
following a purchase from 05/05/2023
Pleasant to apply, but unfortunately it didn't have the expected effect
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Response from Laboratoire PRONATUR
Hello Catherine, we are sorry that you did not get the results you expected. Please contact us at [email protected] if you would like to discuss your experience and find a solution to your problem. Thank you for choosing Laboratoire PRONATUR.
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Denis G.
Rating: 1 out of 5
following a purchase from 02/05/2023
Satisfied
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Response from Laboratoire PRONATUR
Hello Denis, we are delighted that you are satisfied with our products and services. We are always committed to offering our customers the very best. Thank you for choosing Laboratoire PRONATUR.
M
Mohammed Z.
Rating: 3 out of 5
following a purchase from 05/03/2023
Hello, good products, but the prices are high.
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Response from Laboratoire PRONATUR
Thank you for your feedback. We hope our products help you achieve the results you want, and we are constantly working to improve our prices. We are here if you have any other questions.
M
Maryse N.
Rating: 3 out of 5
following a purchase from 29/01/2023
The gel gives me a little relief, but I have serious problems with my arms. The right one has a torn tendon, long biceps tendinopathy that appears to be thinning, with peritendinitis. The left one has simple supraspinatus tendinitis, glenohumeral and acromioclavicular osteoarthritis, and cervical osteoarthritis. No surgery for the torn tendon. I
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Response from Laboratoire PRONATUR
Thank you very much for your comment. We are sorry to hear that you have had problems with your arms, and we are glad that our gel is helping you. Please don't hesitate to contact us if you need further information or have any questions. We hope you find relief from your pain.
S
Sauveur L.
Rating: 3 out of 5
following a purchase from 25/01/2023
Products that are ineffective or barely effective
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Response from Laboratoire PRONATUR
Hello Sauveur, thank you for your review. We are sorry that our products did not meet your expectations. We are doing everything we can to improve the quality of our products. If you wish, please feel free to contact us and share your concerns.
C
Catherine T.
Rating: 3 out of 5
following a purchase from 21/01/2023
I am satisfied with the products; however, this is the second time the parcel has arrived damaged. The cardboard box is very flimsy and tears at the corners. The first time, I refused the parcel because products were missing. This time the products were inside, but the postal service had reinforced the entire parcel with tape... Given this situation, I am unsure about continuing to place orders.
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Response from Laboratoire PRONATUR
Hello, thank you for your comment on the quality of the products, but we are surprised about the cardboard packaging. We regularly prepare test parcels and send them to ourselves to check delivery times and the condition of the parcel upon receipt. We have not noticed any particular issues in this regard. However, we have noted your comment and are filing a complaint with Colissimo. Thank you for your feedback.
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Jean Paul J.
Rating: 3 out of 5
following a purchase from 17/12/2022
Hello, I only received half of my order: 3 tubes of AGYflex instead of 6.
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Response from Laboratoire PRONATUR
Hello,
We have just checked your order and only 3 tubes were recorded.
We will contact you privately to understand what may have happened and do our best to satisfy you, especially as this new year begins.
Happy New Year 2023
E
Eva T.
Rating: 3 out of 5
following a purchase from 01/12/2022
There is some improvement in certain joints; I would say it provides relief
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Response from Laboratoire PRONATUR
Thank you for taking the time to share your feedback with us, Eva! We're glad you've noticed an improvement and relief in some of your joints. We'll continue working hard to offer you better service.
M
Monique K.
Rating: 3 out of 5
following a purchase from 01/11/2022
It's difficult to answer this question after only one week of use. I feel warmth when using the product.
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Response from Laboratoire PRONATUR
Thank you for your review, Monique. We are truly sorry that you have not been able to notice the benefits of the product after only one week of use. If you have any further questions or comments, please don't hesitate to contact us. We are here to help.
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Brigitte T.
Rating: 2 out of 5
following a purchase from 18/10/2022
Good-quality product, but delivered to a pickup point. I had paid for home delivery, though.
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Response from Laboratoire PRONATUR
Thank you for the quality product.
Regarding the delivery issue, you had requested Colissimo home delivery with signature required. Colissimo indicated that no one was home and informed you that the parcel had been left at a pickup point so that a signature could be obtained.
We are truly sorry about this.
Kind regards.
M
Marie-Ange G.
Rating: 3 out of 5
following a purchase from 20/07/2022
I have not used the product long enough to give an opinion or a rating.
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Response from Laboratoire PRONATUR
Thank you for your review, Marie-Ange! We strive to provide the best products and quality service to all our customers. We appreciate you taking the time to share your feedback, and we hope you find a product that meets your needs.
M
Martine D.
Rating: 3 out of 5
following a purchase from 11/07/2022
I have only used one tube. I think you need to wait a little to see results, especially since I massage myself, so it is not always done properly.
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Response from Laboratoire PRONATUR
Thank you very much for your review, Martine. We appreciate your trust and loyalty to Laboratoire PRONATUR. We are sorry that your experience did not meet your expectations. We will do our best to improve our product and offer you a better experience on your next visit.
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Dominique M.
Rating: 3 out of 5
following a purchase from 23/06/2022
The product did not convince me after several weeks of application...
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Response from Laboratoire PRONATUR
We are sorry to hear that our PRONATUR laboratory products do not meet your expectations. We do everything we can to improve our products and their quality to meet our customers' needs and expectations. If you would like more information about our products or a more detailed opinion, please do not hesitate to contact us. We are at your disposal.
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Nicole V.
Rating: 3 out of 5
following a purchase from 24/04/2022
Not great.
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Response from Laboratoire PRONATUR
Thank you for your review, Nicole. We are constantly working to improve our website and welcome your feedback to help us do so.
S
Sandrine M.
Rating: 3 out of 5
following a purchase from 14/04/2022
The cream makes me feel better, but the pain and stiffness are still there. It helps me.
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Response from Laboratoire PRONATUR
Thank you very much for your review, Sandrine! We're delighted that you found our cream helpful. If the pain and stiffness persist, please don't hesitate to contact us. We'll be happy to help.
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Gilbert Y.
Rating: 3 out of 5
following a purchase from 08/04/2022
Package received! I haven't had it long enough to have an opinion on the product.
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Response from Laboratoire PRONATUR
Thank you very much for your review, Gilbert. We're glad your package arrived safely. We appreciate all feedback on our products, so we invite you to share your impressions, even if you haven't had time to test how well they work. Thanks again for your support!
B
Brigitte B.
Rating: 3 out of 5
following a purchase from 10/02/2022
Received the very next day. However, after a week of capsules and gel, I don't feel any improvement... apart from a sense of well-being when I apply the cream... You'll tell me I should add the clay... Rheumatism and osteoarthritis (hands and elbows). Prices are too high. Have a nice day
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Response from Laboratoire PRONATUR
Thank you, Brigitte, for your review.
D
Danielle B.
Rating: 3 out of 5
following a purchase from 31/10/2021
Delivery on time. Price 50% cheaper - 2 days later!!!
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Response from Laboratoire PRONATUR
Thank you for your review, Danielle. We are sorry that your order did not arrive on time and that the price did not meet your expectations. We will make sure to monitor delivery times more closely and ensure low prices for our customers in the future.
B
Bernadette R.
Rating: 2 out of 5
following a purchase from 19/10/2021
I thought it would be more effective than this
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Response from Laboratoire PRONATUR
Hello Bernadette, We are truly sorry that our services did not meet your expectations. We constantly strive to improve our services and will do everything we can to provide a more satisfying experience next time. Thank you for your business, and we sincerely hope you will finally be able to benefit from the results of our work.
M
Michel C.
Rating: 3 out of 5
I only received it four days ago. I think it takes a little time to appreciate the results over the long term.
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Response from Laboratoire PRONATUR
Thank you for your review, Michel. We greatly appreciate your opinion and are here to help if you would like to contact us. We are sure that, over time, you will notice all the benefits of your Laboratoire PRONATUR product.
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