The store consistently delivers on reliability with fast, on-time delivery and well-packaged orders, often accompanied by a small gift and clear, easy-to-use websites. Customers repeatedly highlight the effectiveness of the products, noting relief from joint, muscle, and back pain and ongoing positive results from staples like Agyflex and its joint supplements. Product quality is emphasized through long-term use, repeated orders, and satisfaction across multiple years, with many praising the effectiveness and consistent results. Customer service is described as reliable and supportive, with clear ordering processes and appreciative comments about promotions, loyalty, and helpful staff.
Thank you very much, Brigitte, for your positive review of our PRONATUR laboratory! We are delighted that you liked our product and hope to continue meeting your expectations in the future. See you soon!
D
Dominique F.
Rating: 4 out of 5
following a purchase from 16/11/2024
It's too soon to know whether it will relieve my pain, as I haven't been using it for long.
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Response from Laboratoire PRONATUR
Hello Dominique, thank you for your review on our website. We are delighted that you chose our products to relieve your pain. We hope they will meet your expectations. Please feel free to share your feedback with us after using them for a longer period. We look forward to seeing you again on our website!
M
Marie-Jocelyne G.
Rating: 4 out of 5
following a purchase from 25/10/2024
I will give my opinion later, as I only received my order recently.
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Response from Laboratoire PRONATUR
Thank you for your feedback. We remain available if you have any questions about our product. We look forward to hearing from you again.
M
Marie L.
Rating: 4 out of 5
following a purchase from 25/10/2024
Satisfied with your order. Thank you very much
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Response from Laboratoire PRONATUR
We are delighted that you are satisfied with your order from our website; it is our greatest reward. We continually work to offer you quality products and impeccable customer service. Thank you for trusting Laboratoire PRONATUR.
M
Maryvonne R.
Rating: 4 out of 5
following a purchase from 16/10/2024
My husband is satisfied with the product
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Response from Laboratoire PRONATUR
Thank you for your positive feedback. We are delighted that your husband is satisfied with our product. Feel free to share your experience with your loved ones; they might be interested too. Have a nice day!
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Lionel B.
Rating: 4 out of 5
following a purchase from 08/10/2024
No problems with the product; it works well.
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Response from Laboratoire PRONATUR
Thank you for your feedback. We are glad our product suits you. Please do not hesitate to contact us if you need more information about our products. Thank you for your trust and positive rating.
S
Suzanne B.
Rating: 4 out of 5
following a purchase from 09/10/2024
Relief came quickly, but the effect doesn’t last long enough
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Response from Laboratoire PRONATUR
Thank you for your review, Suzanne. We’re glad to hear that Laboratoire PRONATUR provided quick relief. We’ve noted your comment about how long the effect lasts and are constantly working to improve our products. However, please note that taking a course of dietary supplements alongside it is recommended for a more lasting effect. The AGYflex® range is extensive enough for you to find the right solution. Please don’t hesitate to share your suggestions so we can best meet your needs.
J
Jeannine T.
Rating: 4 out of 5
following a purchase from 02/10/2024
Good product
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Response from Laboratoire PRONATUR
Thank you for your positive review of our product. We strive to offer quality items to satisfy our customers. We hope to see you again soon on our website.
I
Isabelle G.
Rating: 3 out of 5
following a purchase from 25/09/2024
Nothing to report about the laboratory, from which I have already bought products
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Response from Laboratoire PRONATUR
Thank you for your positive review!
A
Andre G.
Rating: 4 out of 5
following a purchase from 14/09/2024
Very effective product
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Response from Laboratoire PRONATUR
Thank you for your positive feedback on our product. We are delighted to know that it suits you and is effective for you. Please feel free to contact us if you have any questions or comments. Have a very nice day.
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Dominique D.
Rating: 4 out of 5
following a purchase from 11/09/2024
Very happy with my purchase. My knee problems are getting better, I no longer have chronic pain, and I have started walking again in moderation.
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Response from Laboratoire PRONATUR
Thank you, Dominique, for your positive feedback about our website. We are delighted to hear that our products have improved your health and quality of life. We wish you all the best as you continue walking in moderation.
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Sylvie H.
Rating: 3 out of 5
following a purchase from 11/09/2024
Everything is perfect
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Response from Laboratoire PRONATUR
Thank you for your positive feedback. We are delighted that you were satisfied with our services. We will continue to do our best to offer you an optimal experience.
F
Franck C.
Rating: 4 out of 5
following a purchase from 10/09/2024
Effective products, fair prices, fast delivery
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Response from Laboratoire PRONATUR
Thank you for your review. We are delighted to hear that our products have been useful to you and that you appreciated our customer service. We continue to work hard to offer you the best value for money. Thank you for trusting our laboratory. See you soon!
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Christiane B.
Rating: 4 out of 5
following a purchase from 31/08/2024
Very good products
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Response from Laboratoire PRONATUR
Thank you for your positive feedback on our products, Christiane. We are delighted that our products have met your expectations. Please do not hesitate to contact us if you need more information or advice.
R
Rodolphe A.
Rating: 4 out of 5
following a purchase from 31/08/2024
A good reduction in knee pain... Keep up the treatment.
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Response from Laboratoire PRONATUR
Thank you for your positive feedback about Laboratoire PRONATUR. We are delighted to hear that our treatment has helped reduce your knee pain. We will continue to support your well-being. Please do not hesitate to contact us if you need anything. Thank you again for your trust.
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Gilles D.
Rating: 4 out of 5
following a purchase from 29/08/2024
Good
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Response from Laboratoire PRONATUR
Thank you for your feedback. We are delighted that you enjoyed our products. Please feel free to share any suggestions so that we can continue improving our products and services. We look forward to seeing you again on our website!
M
Martine U.
Rating: 4 out of 5
following a purchase from 29/08/2024
I have only just started using the tube, so for now it is doing my knee good.
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Response from Laboratoire PRONATUR
Thank you, Martine, for your review on the Laboratoire PRONATUR website. We are happy to hear that our product has helped relieve your knee. Please keep us updated on how your treatment is progressing. Thank you again for your trust and support. Have a lovely day!
S
Sandrine G.
Rating: 3 out of 5
following a purchase from 31/08/2024
Good product, but it's a shame I didn't receive the soap and the promised gift in my parcel. I sent several complaints but got no response. The customer service is not great!!
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Response from Laboratoire PRONATUR
Dear Sandrine,
Thank you for taking the time to share your feedback on our website. I am delighted to hear that you are satisfied with our product. However, I am sorry that you did not receive the soap and gift promised in your parcel. You did not enter the corresponding PROMO codes in your basket, as indicated on the website, but to make it up to you, we sent them to you free of charge in a second parcel.
Thank you for placing your trust in our laboratory.
Kind regards, Jean
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Anne-Marie C.
Rating: 4 out of 5
following a purchase from 23/08/2024
I ordered more tubes of gel because I have constant pain in one knee, so I apply it three times a day. I am waiting for it to take effect and relieve me before I get an X-ray to find out exactly what is wrong.
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Response from Laboratoire PRONATUR
Thank you for your feedback, Anne-Marie. We are delighted to hear that the gel is providing you with relief. Please keep us informed about how your pain develops after the X-ray.
L
Louis P.
Rating: 3 out of 5
following a purchase from 21/08/2024
Delivery times were met, and the amounts were correct. Innovative product; time will tell how well it works.
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Response from Laboratoire PRONATUR
Thank you for your feedback, LOUIS. We are pleased to hear that you were satisfied with the delivery time and the amount charged for your order. We hope our innovative product will meet your expectations.
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Martine P.
Rating: 4 out of 5
following a purchase from 11/08/2024
Very good product
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Response from Laboratoire PRONATUR
Thank you, Martine, for your positive feedback on our PRONATUR Laboratory. We are delighted that our product suits you. Please do not hesitate to contact us if you have any questions or further comments. We wish you an excellent day!
M
Marie-Claude L.
Rating: 4 out of 5
following a purchase from 06/08/2024
I'm satisfied with Pronatur products, which I know well, but not with the shipping (the parcel arrived open and damaged).
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Response from Laboratoire PRONATUR
Hello Marie-Claude,
I'm sorry to hear that you had problems with the shipping of your parcel. We do everything we can to ensure our products arrive in good condition, and we have taken note of your feedback so we can improve our services. However, we are glad that you are satisfied with Pronatur products. Thank you for your trust and loyalty.
Kind regards, Lionel Hacquard.
N
Nathalie Q.
Rating: 4 out of 5
following a purchase from 05/08/2024
Not enough time to assess the product yet, but delivery was fast
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Response from Laboratoire PRONATUR
Thank you for your review, Nathalie. We are delighted to hear that you were satisfied with the speed of our delivery. We hope you will soon have the opportunity to try our products and share your opinion. Have a nice day!
L
Lionel B.
Rating: 4 out of 5
following a purchase from 06/08/2024
Good delivery and effective product
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Response from Laboratoire PRONATUR
Thank you for your positive feedback about our website! We are delighted that you received your order quickly and are satisfied with the effectiveness of our products. Please feel free to contact us if you need advice or further information. We are here to do our best to meet your needs. Thank you again for your trust and loyalty!
B
Bernadette R.
Rating: 3 out of 5
following a purchase from 23/07/2024
I have only just started taking this dietary supplement, so it's hard to know whether it's good or not.
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Response from Laboratoire PRONATUR
Hello Bernadette,
Thank you for your review of our PRONATUR laboratory. We are pleased that you chose to try our dietary supplement. Since you have only just started taking it, it is indeed difficult to know whether it suits you or not. We suggest continuing to use it for a few weeks to see how it affects your body. Please keep us updated on your experience with our product. Thank you again for your trust, and see you soon! The PRONATUR team.
M
Maryvonne R.
Rating: 4 out of 5
following a purchase from 22/07/2024
Provides relief and relaxation, even if it doesn't cure
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Response from Laboratoire PRONATUR
Thank you for your review, MARYVONNE. We are delighted that our laboratory has been able to provide you with some relief and relaxation. We understand that our products cannot cure every ailment, but we continue working to improve their effectiveness. If you have any suggestions or feedback about our products, please feel free to contact us. Thank you for your trust, and see you soon.
S
Suzanne B.
Rating: 4 out of 5
following a purchase from 22/07/2024
The products in tubes are very good. Not so much the ones you spread on: they stain clothes
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Response from Laboratoire PRONATUR
Thank you for your feedback, Suzanne. We are delighted that you like our products in tubes. We have taken note of your comment. Thank you again for your trust and positive rating.
I
Irène C.
Rating: 4 out of 5
following a purchase from 17/07/2024
Fast delivery
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Response from Laboratoire PRONATUR
Thank you very much for your positive review, Irène. We are delighted that you appreciated the speed of our delivery service. We will continue to do our best to satisfy you. Please feel free to contact us if you need our products. Thank you again for your trust and your 4-star rating.
M
Michel M.
Rating: 4 out of 5
following a purchase from 04/07/2024
I think it is a good product. Since my osteoarthritis is very severe (3 aspirations/injections in 3 months), the last one with Synolis viscosupplementation, I cannot hope for a “miracle,” but applying the poultice certainly makes me feel better,
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Response from Laboratoire PRONATUR
Thank you for your positive review of our product and for sharing your experience with our laboratory. We are happy to know that our poultice is making you feel better despite your severe osteoarthritis. We hope to continue providing you with relief and support as you deal with this condition. We also thank you for trusting our brand and product.
S
Samya A.
Rating: 4 out of 5
following a purchase from 05/07/2024
Effective product, but a little expensive.
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Response from Laboratoire PRONATUR
Thank you for your feedback, Samya. We are glad you found our products effective. We understand that the price may be a barrier for some people, but our products are the result of rigorous research and manufacturing processes, which may justify their cost. We hope you will continue to enjoy the benefits of our products nonetheless. We look forward to seeing you among our customers again.
J
Jean-Noel M.
Rating: 4 out of 5
following a purchase from 25/06/2024
Very good product, fast and accurate delivery. I am completely satisfied.
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Response from Laboratoire PRONATUR
Thank you for your positive review of the PRONATUR Laboratory website! We are delighted to hear that you were completely satisfied with your order and our fast delivery service. Please feel free to contact us if you need any other natural products. We look forward to seeing you again on our website!
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Roxane G.
Rating: 4 out of 5
following a purchase from 21/06/2024
Really provides relief
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Response from Laboratoire PRONATUR
Thank you for your positive review of our PRONATUR laboratory. We are happy to hear that our products provide you with genuine relief. Please do not hesitate to contact us if you need more information about our products.
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Veronique C.
Rating: 4 out of 5
following a purchase from 20/06/2024
Very happy
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Response from Laboratoire PRONATUR
Thank you very much for your positive review of our PRONATUR laboratory, Veronique. We are delighted to hear that you are satisfied with our products. Thank you again for your trust and loyalty. See you soon on our website!
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Eric E.
Rating: 3 out of 5
following a purchase from 18/06/2024
In my order, which totaled more than €50, I was supposed to receive a soap that I would have liked to try... but there was no sign of it. Best regards.
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Response from Laboratoire PRONATUR
Hello Eric, thank you for your review of our website. We are sorry that you did not receive the soap you were expecting with your order. You did not use the code "GIFT" as indicated in the cart. But no worries, we will send one to you at our expense as soon as possible. Thank you for your understanding, and see you soon on our website. Kind regards.
J
Joelle L.
Rating: 4 out of 5
following a purchase from 15/06/2024
Perfect
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Response from Laboratoire PRONATUR
Thank you, Joelle, for your positive feedback about our website. We're delighted that you were satisfied with your experience with Laboratoire PRONATUR. We'll continue doing our best to offer our customers superior-quality products. Thank you again for your trust and support.
C
Corinne V.
Rating: 4 out of 5
following a purchase from 30/05/2024
I have not received my order because you forgot to include the house number, and it was returned to you. But I am eagerly awaiting it because I really need some of the products. Thank you for tracking the order. Mrs. Corinne VAISIERE, 328 RUE DU HAMEAU. 6120 NALINNES
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Response from Laboratoire PRONATUR
Dear Mrs. Vaisiere,
I am sorry for the inconvenience caused by the omission of your house number from your order. We apologize for this delay and are doing everything we can to ensure that you receive your parcel as soon as possible. Thank you for your patience and for trusting our PRONATUR laboratory.
Kind regards, Lionel Hacquard
I
Isabelle C.
Rating: 3 out of 5
following a purchase from 30/05/2024
Sorry, it doesn't work for pain as I thought it would; it's not strong enough.
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Response from Laboratoire PRONATUR
Thank you for your review. We are sorry that our product was not effective for your pain. We encourage you to continue looking for a solution that better suits your needs.
D
Dominique G.
Rating: 4 out of 5
following a purchase from 03/06/2024
So far, I haven't had any conclusive results. The gel spreads well and smells good.
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Response from Laboratoire PRONATUR
It can be difficult to find a product that suits your skin perfectly, Dominique. We recommend continuing to try our gel and keeping us informed of your results. Please feel free to contact us if you need any further advice. We hope you will soon be satisfied with our products. Thank you for your review and your trust.
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Farid M.
Rating: 4 out of 5
following a purchase from 27/05/2024
Nothing more to add.
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Response from Laboratoire PRONATUR
Hello Farid, thank you for your review of our Laboratoire PRONATUR website. We’re delighted that you’re satisfied with our products. Follow us on social media to discover our latest products. We look forward to seeing you again on our website. Have a great day!
M
Marie Paule C.
Rating: 4 out of 5
following a purchase from 09/05/2024
Fast shipping, very good product.
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Response from Laboratoire PRONATUR
Thank you for your positive review, Marie Paule. We are delighted that you appreciated our fast shipping and the quality of our products. We hope to continue satisfying you in the future. Thank you for your trust and loyalty!
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