The store consistently delivers on reliability with fast, on-time delivery and well-packaged orders, often accompanied by a small gift and clear, easy-to-use websites. Customers repeatedly highlight the effectiveness of the products, noting relief from joint, muscle, and back pain and ongoing positive results from staples like Agyflex and its joint supplements. Product quality is emphasized through long-term use, repeated orders, and satisfaction across multiple years, with many praising the effectiveness and consistent results. Customer service is described as reliable and supportive, with clear ordering processes and appreciative comments about promotions, loyalty, and helpful staff.
Thank you for your positive review. We are delighted that you enjoyed our laboratory. We do everything we can to offer our customers high-quality, natural products. We look forward to seeing you again at PRONATUR.
D
Denise F.
Rating: 4 out of 5
following a purchase from 23/01/2024
It feels good at first, but the effect doesn't last very long.
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Response from Laboratoire PRONATUR
Thank you very much for your feedback, Denise. We are delighted that our product was able to provide you with immediate relief. We have noted your comment about how long the effect lasts and will continue working to improve our products. However, please note that for better long-term effectiveness, you should supplement it with a course of dietary supplements. Thank you again for trusting our PRONATUR laboratory.
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Hélyette S.
Rating: 4 out of 5
following a purchase from 17/01/2024
Good, except the address was incomplete. Fortunately, the postal worker was resourceful, because I was expecting another parcel that same day.
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Response from Laboratoire PRONATUR
Thank you for your positive feedback on our website. We are delighted that the parcel arrived safely despite the incomplete address. We will make sure to pay close attention to these details to improve our service. Thank you for your trust, and see you soon at Laboratoire PRONATUR.
S
Sylvie L.
Rating: 4 out of 5
following a purchase from 06/01/2024
Very good product
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Response from Laboratoire PRONATUR
Thank you for your review, Sylvie! We are delighted to know that you enjoyed our product. Please do not hesitate to get in touch if you need advice or further information. We do everything possible to offer our customers quality products. Thank you again for your trust. See you soon!
D
Denise V.
Rating: 4 out of 5
following a purchase from 16/01/2024
Very good
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Response from Laboratoire PRONATUR
Thank you very much for your excellent feedback. We are delighted that you are satisfied with our products. Please do not hesitate to contact us if you need more information or assistance. See you soon!
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Philip B.
Rating: 4 out of 5
following a purchase from 14/01/2024
After an issue arose, someone from the company contacted me directly to find a solution, and I thank them for that. Pronatur's "satisfied or refunded" guarantee is genuinely offered, not just a sales pitch.
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Response from Laboratoire PRONATUR
We are delighted that we were able to help resolve your issue and demonstrate our commitment to our customers. Thank you for trusting our "satisfied or refunded" guarantee. We hope to continue satisfying you with our quality products.
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Alain D.
Rating: 4 out of 5
following a purchase from 11/01/2024
Good product, delivered on time.
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Response from Laboratoire PRONATUR
We are delighted to hear that you are satisfied with your shopping experience on our website! Thank you for your trust and recommendation. We hope to see you again soon at Laboratoire PRONATUR.
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France L.
Rating: 4 out of 5
following a purchase from 08/01/2024
Received on time. Thank you.
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Response from Laboratoire PRONATUR
Thank you for your positive feedback on the Laboratoire PRONATUR website. We are delighted that you received your order within the expected timeframe. We hope to see you again soon among our satisfied customers. Thank you again for your trust.
C
Catherine S.
Rating: 3 out of 5
following a purchase from 08/01/2024
This product does not meet my needs for more severe pain. I took anti-inflammatory medication to really relieve the pain day and night. Thank you.
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Response from Laboratoire PRONATUR
Hello Catherine, thank you for your feedback on our website. We are sorry to hear that our product did not meet your pain relief needs. We recommend consulting your doctor to find a solution suited to your situation. We hope you find an effective way to relieve your pain. Thank you for trusting our laboratory.
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Nadine L.
Rating: 4 out of 5
following a purchase from 05/01/2024
I love this cream. A very good product that I use regularly. I recommend it.
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Response from Laboratoire PRONATUR
Thank you very much for your positive comment, Nadine! We are delighted that our cream suits you, and we appreciate your recommendation. See you soon on the Laboratoire PRONATUR website!
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Pierrette M.
Rating: 4 out of 5
following a purchase from 04/01/2024
It perfectly relieves my husband's joint pain (thumb and vertebrae around the kidneys). Massage gel highly recommended!
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Response from Laboratoire PRONATUR
Thank you for your positive review of the Laboratoire PRONATUR website! We are delighted that our massage gel effectively relieves your husband's joint pain. Thank you for your recommendation; we are happy to have been able to help. Please feel free to contact us if you need other products to support your health and well-being.
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Andre G.
Rating: 4 out of 5
following a purchase from 04/01/2024
Product lived up to my expectations.
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Response from Laboratoire PRONATUR
Thank you very much for your positive feedback about our product. We are delighted that it met your expectations. Please do not hesitate to contact us if you have any other requests.
A
Antoine C.
Rating: 4 out of 5
following a purchase from 02/01/2024
Good product, but not enough ointment in the tube
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Response from Laboratoire PRONATUR
Hello ANTOINE, thank you for your feedback about our product. We are glad you appreciated its quality. We have noted your comment about the amount in the tube and will take it into account in future product development as we consider a larger tube. Thank you for your loyalty to our brand. We remain at your disposal if you have any questions. Have a lovely day.
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Suzanne B.
Rating: 4 out of 5
following a purchase from 03/01/2024
I haven't tried the poultices much yet.
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Response from Laboratoire PRONATUR
Hello Suzanne, thank you for your feedback about our Laboratoire PRONATUR website. We are delighted to know that you have had your first experience with our poultices. Please feel free to share your experience with us; it will help us improve our products. Have a lovely day!
P
Pierre-Stéphane L.
Rating: 4 out of 5
following a purchase from 28/12/2023
As described in what we had read and seen, thank you
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Response from Laboratoire PRONATUR
Thank you, Pierre-Stéphane, for your positive feedback about our website. We are delighted to see that our content meets your expectations. We will continue working to provide you with accurate and relevant information. Thank you again for your trust!
C
Corinne S.
Rating: 3 out of 5
following a purchase from 30/12/2023
Nothing to complain about with the product, except that I ordered two tubes at full price and the next day there was an offer where the second one was free, so, well! You trust them, order two tubes with your first order, and then you see this!! Disgraceful.
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Response from Laboratoire PRONATUR
Thank you for your positive review of the product. You probably saw an advertisement on Facebook that is more than three years old and that we stopped sponsoring a long time ago. However, social media users continue to share it and spread it, as does Google. Of course, we could stop the listing by clicking a button, but we choose not to, out of respect. And even if it were a new promotion, what should we do about previous orders? If you have a solution, we’re all ears. We wish you a very happy new year, and we would still like to apologize if this promotion, which is still circulating, upset you. Customer Service.
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Helene M.
Rating: 4 out of 5
following a purchase from 22/12/2023
Happy with my order, but I haven't used all the products yet.
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Response from Laboratoire PRONATUR
Thank you for your loyalty and trust, Hélène. We're glad you're satisfied with your order. Please don't hesitate to contact us if you have any questions about the products you haven't used yet. We're here to help with any further information you may need.
Y
Yves S.
Rating: 4 out of 5
following a purchase from 16/12/2023
For my first time using Agyflex for the back pain I've had for a few weeks, I started feeling the effects after a few days. One or two applications a day are enough. As a massage therapist, I also plan to use it with my clients. Now I just need to try the clay poultice. I highly recommend this product. Thank you, Pronatur.
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Response from Laboratoire PRONATUR
Thank you for your positive feedback on our Agyflex product, Mr. Yves. We are delighted to hear that it has helped with your back pain. Feel free to try our clay poultice as well, which can also be very effective for muscle and joint pain. We hope your clients will be satisfied with it too. Thank you again for trusting our laboratory.
D
Djamel M.
Rating: 4 out of 5
following a purchase from 19/12/2023
Fast shipping, item as described
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Response from Laboratoire PRONATUR
Thank you very much for your review, Djamel. We are delighted that you appreciated our fast shipping and found your items as described. We hope to see you again soon!
G
Genevieve B.
Rating: 4 out of 5
following a purchase from 11/12/2023
Very good products
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Response from Laboratoire PRONATUR
Thank you very much for your positive review, Genevieve. We are delighted that you like our products.
M
Michel M.
Rating: 4 out of 5
following a purchase from 07/12/2023
Satisfied
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Response from Laboratoire PRONATUR
Thank you very much for your review and rating, Michel. We are delighted that you are satisfied with your experience on the Laboratoire PRONATUR website!
M
Marthe S.
Rating: 3 out of 5
following a purchase from 06/12/2023
Good product
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Response from Laboratoire PRONATUR
Hello Marthe, thank you very much for your review on the Laboratoire PRONATUR website. We are delighted that you are satisfied with our product. Please feel free to contact us again if you need any other natural products. All the best!
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Anne Marie B.
Rating: 4 out of 5
following a purchase from 05/12/2023
Pleasant to apply and effective
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Response from Laboratoire PRONATUR
Thank you for your review, Anne Marie. We are delighted that you enjoyed our products!
M
Marie Therese D.
Rating: 4 out of 5
following a purchase from 30/11/2023
Very good product: the green clay gel works for us.
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Response from Laboratoire PRONATUR
Thank you, Marie Thérèse, for your positive review. We are glad that the Green Clay Gel works for you. We hope you will continue to benefit from our products!
I
Isabelle M.
Rating: 4 out of 5
following a purchase from 22/11/2023
Fast delivery. I haven't had the products long enough to assess their effectiveness yet.
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Response from Laboratoire PRONATUR
Thank you, Isabelle, for your review and rating. We are proud to offer fast delivery, and we are delighted that you noticed. We hope our products will meet your expectations.
B
Brigitte F.
Rating: 4 out of 5
following a purchase from 20/11/2023
Speed
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Response from Laboratoire PRONATUR
Thank you, Brigitte, for sharing your feedback with us! We are delighted that you noticed our speed and appreciated it. We do our best to provide our customers with fast and efficient service. We hope you will continue to enjoy our products and services.
S
Sylvie S.
Rating: 4 out of 5
following a purchase from 18/11/2023
A very effective product for relieving my pain.
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Response from Laboratoire PRONATUR
Thank you very much, Sylvie! We are delighted that our products are effective in relieving your pain!
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Pascal M.
Rating: 4 out of 5
following a purchase from 14/11/2023
Very good products, especially the green clay in a tube or jar.
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Response from Laboratoire PRONATUR
Thank you very much for your review, Pascal! We are glad you enjoyed our product. We are committed to always offering the best quality products possible.
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Colette M.
Rating: 4 out of 5
following a purchase from 11/11/2023
Great product, effective.
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Response from Laboratoire PRONATUR
Thank you, Colette, for this very positive feedback! We are glad our product met your expectations, and we are constantly working to improve it.
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Benoit L.
Rating: 3 out of 5
following a purchase from 12/11/2023
Good product. Pleasant sensation.
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Response from Laboratoire PRONATUR
Thank you for your comment. We are delighted that you enjoyed our product. Please feel free to keep sharing your feedback with us!
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Jean Pierre G.
Rating: 4 out of 5
following a purchase from 27/10/2023
I have already used this product... excellent
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Response from Laboratoire PRONATUR
Thank you very much, Jean Pierre, for sharing your review! We are glad that you are satisfied with your experience with our product. We look forward to seeing you again on our website soon.
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Michele P.
Rating: 4 out of 5
following a purchase from 27/10/2023
Ointment lives up to its reputation
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Response from Laboratoire PRONATUR
Thank you very much, Michèle. We are delighted that you appreciated our products and services.
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Thérèse R.
Rating: 3 out of 5
following a purchase from 19/10/2023
The product eased my hip pain but was not effective for my back pain.
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Response from Laboratoire PRONATUR
Hello, thank you for sharing your experience. If massaging with our gel does not provide noticeable relief, we can only advise you to seek medical advice promptly. Have you considered taking a course of Harpagophytum alongside regular massages? If you would like our expert to contact you by phone, please call our sales department at 0987325443.
J
Jean Claude D.
Rating: 4 out of 5
following a purchase from 16/10/2023
Very good cream, thank you
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Response from Laboratoire PRONATUR
Thank you very much, Jean Claude! We're delighted that you like our product.
M
Martine G.
Rating: 4 out of 5
following a purchase from 15/10/2023
Very effective product for my pain
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Response from Laboratoire PRONATUR
Thank you very much, Martine, for your positive review! We're happy our products have been able to bring you relief.
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Genevieve B.
Rating: 4 out of 5
following a purchase from 13/10/2023
I haven't used the product yet
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Response from Laboratoire PRONATUR
Thank you for your review, Genevieve. We hope you'll enjoy our products even more once you've used them!
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Carole G.
Rating: 4 out of 5
following a purchase from 09/10/2023
Fresh product, but not enough time to see the benefits.
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Response from Laboratoire PRONATUR
Thank you for your review, Carole. We are delighted that the product seemed fresh to you. We hope you will notice the benefits with regular use.
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Norbert K.
Rating: 3 out of 5
following a purchase from 09/10/2023
For €5 in shipping fees, you have to wait a week for the post to deliver it
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Response from Laboratoire PRONATUR
I understand your disappointment, and I am sorry you had to wait so long to receive your order. We do our best to ship our products quickly, and we are taking your feedback into account to improve our delivery service. Thank you for your feedback.
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Isabelle L.
Rating: 3 out of 5
following a purchase from 29/09/2023
Perfect texture for massage and a pleasant fragrance, but I am only moderately satisfied with its effectiveness on muscle tension, despite applying it daily.
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Response from Laboratoire PRONATUR
Thank you, Isabelle, for your feedback. We are glad to hear that you like our product's texture and fragrance. We have taken note of your comment about its effectiveness and are constantly working to improve our products to meet our customers' needs. Please feel free to tell us more about the muscle areas you targeted so we can offer you the best advice. Thank you again for your review and for trusting our brand. Have a lovely day!
D
Danièle V.
Rating: 1 out of 5
following a purchase from 08/10/2023
Chinese product with defective packaging, not worth the money. Unpleasant because it gives electric shocks, even at low intensity.
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Response from Laboratoire PRONATUR
Hello Danièle, we are sorry, but we do not sell electrical equipment, so there must have been a mistake. We only sell natural health products, including cosmetics and dietary supplements, available at www.pronatur.fr
Kind regards.
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