Customer reviews of Laboratoire PRONATUR

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 4 536 published reviews
5 3 947 87% 4 498 11% 3 62 1% 2 15 0% 1 14 0%

Summary of reviews

The store consistently delivers on reliability with fast, on-time delivery and well-packaged orders, often accompanied by a small gift and clear, easy-to-use websites. Customers repeatedly highlight the effectiveness of the products, noting relief from joint, muscle, and back pain and ongoing positive results from staples like Agyflex and its joint supplements. Product quality is emphasized through long-term use, repeated orders, and satisfaction across multiple years, with many praising the effectiveness and consistent results. Customer service is described as reliable and supportive, with clear ordering processes and appreciative comments about promotions, loyalty, and helpful staff.

Reviews 1 and 4 stars

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R
Roger D.
Rating: 4 out of 5
following a purchase from 20/08/2026
9/10
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Response from Laboratoire PRONATUR
Hello Roger,

Thank you very much for your positive review and generous rating. We are delighted to hear that you are satisfied with your experience with us, and we hope to see you again very soon for more discoveries.

Best regards,
The shop team
S
Simone K.
Rating: 4 out of 5
following a purchase from 07/08/2026
Relieve me
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Response from Laboratoire PRONATUR
Hello Simone,

Thank you sincerely for your positive feedback! We are delighted to know that our products are bringing you relief. Your satisfaction is our greatest reward.

Best regards,
The store team
N
Nicole H.
Rating: 4 out of 5
following a purchase from 10/08/2026
Relieves
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Response from Laboratoire PRONATUR
Hello Nicole,

Thank you very much for your positive feedback! We are delighted to hear that our products have helped relieve your discomfort. Your satisfaction is our greatest reward.

Kind regards,
The store team
V
Veronique C.
Rating: 4 out of 5
following a purchase from 07/06/2026
Great product, the massage gel. I recommend it.
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M
Michele M.
Rating: 4 out of 5
following a purchase from 20/05/2026
Do you deliver to Israel?
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Response from Laboratoire PRONATUR
Hello Michèle,

Thank you for your review and your 4/5 rating.

To answer your question, our standard deliveries do not usually cover this area. However, shipping via Colissimo may theoretically be possible. As we have no experience with this destination yet (delivery times, specific customs formalities), we invite you to contact our management directly at 06 20 04 53 95. We would be happy to discuss this with you and see what we can arrange to meet your needs.

We look forward to your call and wish you an excellent day.

Kind regards,

The Laboratoire PRONATUR team
O
Olivier G.
Rating: 4 out of 5
following a purchase from 09/05/2026
Satisfied with the product
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Response from Laboratoire PRONATUR
Hello Olivier,

Thank you sincerely for your positive review. We are delighted to hear that you are satisfied with our product. Your feedback is valuable to us and encourages us to continue improving our services. Please feel free to contact us if you have any questions or need anything in the future.

Kind regards,
The PRONATUR Laboratory team
J
Jean Marie H.
Rating: 4 out of 5
following a purchase from 27/04/2026
Problem with the shipment of the order. The item arrived in good condition.
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Response from Laboratoire PRONATUR
Dear Jean Marie,

Thank you for your review and for the 4/5 rating. We are delighted to hear that your product arrived in good condition. Regarding the shipping issue, we take your comments very seriously and will work to improve our logistics service. Please feel free to contact us directly if you have any other concerns.

Kind regards,
The PRONATUR Laboratory team
A
Andre G.
Rating: 4 out of 5
following a purchase from 14/04/2026
Impeccable
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Response from Laboratoire PRONATUR
Hello André,

Thank you very much for your positive feedback! We are delighted that you had a satisfactory experience with Laboratoire PRONATUR. Your review encourages us to continue improving our services. Please feel free to contact us if you need anything.

Kind regards,
The PRONATUR team
M
Marie-Thérèse B.
Rating: 4 out of 5
following a purchase from 02/12/2025
Fast delivery. Quality products.
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Response from Laboratoire PRONATUR
Dear Marie-Thérèse,

Thank you very much for your positive review! We are delighted to hear that you appreciated our fast delivery and the quality of our products. Your satisfaction is our priority, and we hope to see you again soon on our website.

Kind regards,
The Laboratoire PRONATUR team
B
Bernard V.
Rating: 4 out of 5
following a purchase from 20/03/2026
Good product
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Response from Laboratoire PRONATUR
Hello Bernard,

We sincerely thank you for your positive review and are delighted that you were satisfied with our product. Please feel free to contact us if you have any questions or would like to learn more about our other offers. Your satisfaction is our priority!
J
Jean Luc L.
Rating: 4 out of 5
following a purchase from 03/03/2026
good
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Response from Laboratoire PRONATUR
Hello Jean Luc,

We sincerely thank you for taking the time to share your review on our website. We are delighted to know that you had a positive experience with Laboratoire PRONATUR. If you have any suggestions or comments to help us improve our services, please feel free to share them with us. We look forward to seeing you again soon!

Kind regards,
The Laboratoire PRONATUR team
S
Solfato V.
Rating: 4 out of 5
following a purchase from 08/02/2026
I have placed several orders with Laboratoire Pronatur for Agy Flex massage gel, and I am completely satisfied with it.
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Response from Laboratoire PRONATUR
Hello Solfato,

We sincerely thank you for your positive review and are delighted to hear that you are satisfied with our Agy Flex massage gels. We greatly appreciate your trust and loyalty. Please do not hesitate to contact us if you need any advice or further information.

Kind regards,
The Laboratoire PRONATUR team
Y
Yolande G.
Rating: 4 out of 5
following a purchase from 07/02/2026
Nothing to report
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Response from Laboratoire PRONATUR
Dear Yolande,

We sincerely thank you for your review and for the 4/5 rating you gave our "Laboratoire PRONATUR" website. We are delighted to hear that you had a positive experience. If you have any suggestions or areas for improvement to share, please do not hesitate to let us know so that we can continue to serve you as well as possible.

Kind regards,
The Laboratoire PRONATUR team
C
Christelle T.
Rating: 4 out of 5
following a purchase from 31/01/2026
Perfect
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Response from Laboratoire PRONATUR
Hello Christelle,

Thank you very much for your positive review and 4/5 rating! We are delighted that you had a satisfactory experience with Laboratoire PRONATUR. Your feedback is valuable and encourages us to continue improving our services.

See you soon!
The PRONATUR team
M
Michel C.
Rating: 4 out of 5
following a purchase from 25/01/2026
Effective products for sciatica.
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Response from Laboratoire PRONATUR
Hello Michel,

Thank you very much for your positive review and your 4/5 rating! We are delighted to hear that our products have been effective for your sciatica. Your feedback is valuable to us and encourages us to keep improving our offerings. Please feel free to contact us again if you have any other feedback or questions.

Kind regards,
The PRONATUR Laboratory team
J
Jean Marc L.
Rating: 4 out of 5
following a purchase from 21/01/2026
Everything went well; the product is effective. I will have to wait and see the results after using it.
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Response from Laboratoire PRONATUR
Hello Jean Marc,

Thank you sincerely for your review and your 4/5 rating. We are delighted to hear that your experience with our services went well. Indeed, monitoring the results after use is essential, and we hope you will be fully satisfied with the effects of our products. Please feel free to contact us if you have any questions or need further information.

Kind regards,
The PRONATUR Laboratory team
P
Pascale C.
Rating: 4 out of 5
following a purchase from 18/01/2026
Very good. Fast delivery
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Response from Laboratoire PRONATUR
Dear Pascale,

Thank you sincerely for your positive comment and your 4/5 rating. We are delighted to hear that you were satisfied with the speed of our delivery. Your satisfaction is our priority, and we hope to have the pleasure of serving you again soon.

Kind regards,
The PRONATUR Laboratory team
N
Nadine S.
Rating: 4 out of 5
following a purchase from 11/01/2026
This is my first time ordering, and so far I'm satisfied.
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Response from Laboratoire PRONATUR
Hello Nadine,

Thank you sincerely for your positive feedback. We are delighted to hear that you are satisfied with your first order. Please feel free to contact us if you have any questions or need assistance; we will be happy to help.
J
Josiane D.
Rating: 4 out of 5
following a purchase from 04/01/2026
Package received in good condition and quickly, thank you
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Response from Laboratoire PRONATUR
Dear Josiane,

Thank you very much for your positive feedback and your 4/5 rating. We are delighted to hear that your package arrived in good condition and quickly. Your satisfaction is our priority, and your comments encourage us to keep up our efforts. Please don't hesitate to contact us if you have any other questions or needs.

Kind regards,
The Laboratoire PRONATUR team
B
Bouis C.
Rating: 1 out of 5
following a purchase from 02/01/2026
Received a week ago; little effect so far
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Response from Laboratoire PRONATUR
Hello Bouis,

Thank you for taking the time to share your experience. We are sorry to hear that our products have not yet met your expectations. Results can vary from person to person, and we encourage you to continue using the product, as the clinical study shows that the first results appear after one week and improve each day, reaching an optimal result after 28 days. Ideally, we recommend two-month courses, repeated three times a year. Please do not hesitate to contact us if you have any questions or would like advice. Your satisfaction is our priority.

Kind regards,
The PRONATUR Laboratory team
E
Eric A.
Rating: 4 out of 5
following a purchase from 20/12/2025
Great products and welcome little gifts. Fast shipping. Perfect, keep it up
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Response from Laboratoire PRONATUR
Dear Eric,

We sincerely thank you for your positive review and your 4-star rating. We are delighted that you like our products and appreciated the little gifts as well as the fast shipping. Your satisfaction is our priority, and we will continue working to offer you the best. We look forward to seeing you again soon on our website!

Kind regards,
The PRONATUR Laboratory team
N
Nadine M.
Rating: 4 out of 5
following a purchase from 21/11/2025
Product meets my expectations: fast delivery
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Response from Laboratoire PRONATUR
Hello Nadine,

Thank you very much for your positive review! We are delighted to hear that the product met your expectations and that delivery was fast. Your satisfaction is our priority. Please don't hesitate to contact us for your future needs.

Kind regards,
The PRONATUR Laboratory team
M
Michel C.
Rating: 4 out of 5
following a purchase from 22/11/2025
No problem. Professional company to recommend. Already done!
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Response from Laboratoire PRONATUR
Hello Michel,

Thank you very much for your positive review and recommendation. Your satisfaction is our priority, and we are delighted to hear that you had a pleasant experience with our laboratory. Please don't hesitate to contact us if you have any questions or needs in the future.
J
Jean Pierre A.
Rating: 4 out of 5
following a purchase from 10/11/2025
Very good
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Response from Laboratoire PRONATUR
Hello Jean-Pierre,

Thank you very much for your positive review! We are delighted that you had a satisfying experience with our website. Please do not hesitate to contact us if you have any suggestions or questions.

Kind regards,
The Laboratoire PRONATUR team
N
Nathalie J.
Rating: 4 out of 5
following a purchase from 30/10/2025
Good product, fast and reliable delivery. The only downside is that the delivery cost is a little high.
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Response from Laboratoire PRONATUR
Hello Nathalie,

Thank you very much for your positive review and constructive feedback. We are delighted that you are satisfied with our products and delivery service. We also understand your point about the delivery cost, but please note that we only charge a contribution toward the actual costs, and delivery is completely free on orders over €39. Your feedback is valuable to us!

Kind regards,
The Laboratoire PRONATUR team
C
Christine B.
Rating: 4 out of 5
following a purchase from 18/10/2025
Received quickly
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Response from Laboratoire PRONATUR
Dear Christine, we sincerely thank you for your positive feedback about how quickly your order arrived. We are delighted that your experience with Laboratoire PRONATUR was satisfactory. Please feel free to contact us if you have any other questions or needs.
B
Becker R.
Rating: 4 out of 5
following a purchase from 02/10/2025
Fast and accurate delivery. As for the product, we'll have to wait and see the results.
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Response from Laboratoire PRONATUR
Hello Mr. Becker,

We sincerely thank you for your positive review and for taking the time to share your experience. We are delighted to hear that you appreciated the speed and accuracy of our delivery service. As for the results of our products, we hope they will fully meet your expectations in the coming weeks. Please feel free to contact us if you have any questions or need any assistance.

Kind regards,
The Laboratoire PRONATUR team
A
Antoinette P.
Rating: 4 out of 5
following a purchase from 27/09/2025
....
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Response from Laboratoire PRONATUR
Dear Antoinette,

We sincerely thank you for your positive feedback and your 4/5 rating. Your review is valuable to us and helps us continually improve our services. Please feel free to share more of your impressions or suggestions. We look forward to seeing you again on our website!

Kind regards,
The Laboratoire PRONATUR team
S
Sylvie R.
Rating: 4 out of 5
following a purchase from 09/09/2025
Great
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Response from Laboratoire PRONATUR
Hello Sylvie,

Thank you sincerely for your positive review and your 4/5 rating for Laboratoire PRONATUR. We are delighted to hear that you are satisfied with your experience, and we are committed to continuing to improve our services to earn a perfect rating. Please feel free to share your suggestions with us!
L
Lucette E.
Rating: 4 out of 5
following a purchase from 12/09/2025
Very good. Satisfied
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Response from Laboratoire PRONATUR
Dear Lucette,

Thank you very much for your positive review and your 4/5 rating! We are delighted to hear that you are satisfied with your experience with Laboratoire PRONATUR. Your feedback is valuable and encourages us to continue improving our services.

We look forward to seeing you again soon!

Kind regards,
The Laboratoire PRONATUR team
C
Christian C.
Rating: 4 out of 5
following a purchase from 07/09/2025
Satisfied
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Response from Laboratoire PRONATUR
Hello Christian,

Thank you sincerely for your positive review. We are delighted to hear that you are satisfied with our products. Your satisfaction is our priority, and we constantly strive to improve our services. Please do not hesitate to contact us if you have any questions or need anything in the future.

Kind regards,
The Laboratoire PRONATUR team
H
Hubert V.
Rating: 4 out of 5
following a purchase from 05/09/2025
Worth trying without hesitation. My shoulder pain has improved significantly. I highly recommend it
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Response from Laboratoire PRONATUR
Hello Hubert,

Thank you sincerely for your positive review and recommendation. We are delighted to hear that our products helped improve your shoulder pain. Your satisfaction is our priority, and we hope to continue supporting your well-being. Please don't hesitate to contact us if you have any questions or need anything else.

Kind regards,
The PRONATUR Laboratory team.
Y
Yolande D.
Rating: 4 out of 5
following a purchase from 30/08/2025
Hello, I haven't used it long enough yet. We'll see how the product works over the long term... Thank you.
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Response from Laboratoire PRONATUR
Hello Yolande,

Thank you for your review and for trusting PRONATUR Laboratory. We completely understand that you need to assess our products' effectiveness over the long term. Please feel free to get back to us once you have had more time to evaluate it; we would be delighted to hear your final opinion.

Kind regards,
The PRONATUR Laboratory team
F
Francis D.
Rating: 4 out of 5
following a purchase from 14/08/2025
Everything is OK
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Aurelie R.
Rating: 4 out of 5
following a purchase from 18/08/2025
Nothing to complain about regarding delivery; it was fast. However, the products had no effect on me or my spouse. Based on the reviews, I was really expecting a huge benefit, but unfortunately that was not the case. What a shame.
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Response from Laboratoire PRONATUR
Dear Aurélie, thank you for your feedback about your experience with our website and the fast delivery. We are sorry to hear that the products did not have the expected effect on you and your spouse. Your feedback is valuable and will help us improve our offerings, which is why it would be helpful to discuss this with you over the phone. Please feel free to call us at 06 20 04 53 95 to discuss your expectations and find a solution that works for you.
R
Roselyne T.
Rating: 4 out of 5
following a purchase from 11/08/2025
As always, top-notch fast delivery for products that are more than effective and beneficial… I highly recommend them…
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Response from Laboratoire PRONATUR
Dear Roselyne,

Thank you very much for your positive review and recommendation. We are delighted to hear that you appreciate our fast delivery and the effectiveness of our products. Your satisfaction is our priority, and we hope to continue providing you with the best possible service. See you again soon on our website!

Kind regards,
The PRONATUR Laboratory team.
F
Françoise R.
Rating: 4 out of 5
following a purchase from 01/07/2025
No problem with the order, delivery, or exchange. Perfect
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Response from Laboratoire PRONATUR
Hello Françoise,

Thank you very much for your positive review on our "Laboratoire PRONATUR" website. We are delighted to hear that your experience with ordering, delivery, and exchange went smoothly. Your satisfaction is our priority, and we hope to see you again soon for future orders.

Kind regards,
The PRONATUR team
E
Evelyne L.
Rating: 4 out of 5
following a purchase from 01/07/2025
The product gives me good relief
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Response from Laboratoire PRONATUR
Dear Evelyne,

Thank you very much for your positive feedback! We are delighted to hear that our product is giving you relief. Your satisfaction is our priority, and we appreciate your trust. Please do not hesitate to contact us if you have any questions or further needs.

Kind regards,
The Laboratoire PRONATUR team
M
Michel B.
Rating: 4 out of 5
following a purchase from 28/06/2025
-
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Response from Laboratoire PRONATUR
Hello Michel,

Thank you very much for your review and your 4/5 rating of our "Laboratoire PRONATUR" website. We appreciate your feedback and are here to listen to any suggestions for improvement.

Kind regards,
The PRONATUR team
M
Marie Anne D.
Rating: 4 out of 5
following a purchase from 23/06/2025
Thank you very much, your product is excellent.
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Response from Laboratoire PRONATUR
Dear Marie Anne,

We sincerely thank you for your positive feedback and your 4/5 rating. We are delighted to hear that you are satisfied with our product and that it meets your expectations. Your satisfaction is our priority, and we hope to continue offering you quality products. Please do not hesitate to contact us if you have any questions or needs in the future.

Kind regards,
The PRONATUR Laboratory team.
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