The store consistently delivers on reliability with fast, on-time delivery and well-packaged orders, often accompanied by a small gift and clear, easy-to-use websites. Customers repeatedly highlight the effectiveness of the products, noting relief from joint, muscle, and back pain and ongoing positive results from staples like Agyflex and its joint supplements. Product quality is emphasized through long-term use, repeated orders, and satisfaction across multiple years, with many praising the effectiveness and consistent results. Customer service is described as reliable and supportive, with clear ordering processes and appreciative comments about promotions, loyalty, and helpful staff.
Very happy with my purchase. My knee problems are getting better, I no longer have chronic pain, and I have started walking again in moderation.
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Response from Laboratoire PRONATUR
Thank you, Dominique, for your positive feedback about our website. We are delighted to hear that our products have improved your health and quality of life. We wish you all the best as you continue walking in moderation.
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Franck C.
Rating: 4 out of 5
following a purchase from 10/09/2024
Effective products, fair prices, fast delivery
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Response from Laboratoire PRONATUR
Thank you for your review. We are delighted to hear that our products have been useful to you and that you appreciated our customer service. We continue to work hard to offer you the best value for money. Thank you for trusting our laboratory. See you soon!
C
Christiane B.
Rating: 4 out of 5
following a purchase from 31/08/2024
Very good products
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Response from Laboratoire PRONATUR
Thank you for your positive feedback on our products, Christiane. We are delighted that our products have met your expectations. Please do not hesitate to contact us if you need more information or advice.
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Rodolphe A.
Rating: 4 out of 5
following a purchase from 31/08/2024
A good reduction in knee pain... Keep up the treatment.
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Response from Laboratoire PRONATUR
Thank you for your positive feedback about Laboratoire PRONATUR. We are delighted to hear that our treatment has helped reduce your knee pain. We will continue to support your well-being. Please do not hesitate to contact us if you need anything. Thank you again for your trust.
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Gilles D.
Rating: 4 out of 5
following a purchase from 29/08/2024
Good
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Response from Laboratoire PRONATUR
Thank you for your feedback. We are delighted that you enjoyed our products. Please feel free to share any suggestions so that we can continue improving our products and services. We look forward to seeing you again on our website!
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Martine U.
Rating: 4 out of 5
following a purchase from 29/08/2024
I have only just started using the tube, so for now it is doing my knee good.
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Response from Laboratoire PRONATUR
Thank you, Martine, for your review on the Laboratoire PRONATUR website. We are happy to hear that our product has helped relieve your knee. Please keep us updated on how your treatment is progressing. Thank you again for your trust and support. Have a lovely day!
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Anne-Marie C.
Rating: 4 out of 5
following a purchase from 23/08/2024
I ordered more tubes of gel because I have constant pain in one knee, so I apply it three times a day. I am waiting for it to take effect and relieve me before I get an X-ray to find out exactly what is wrong.
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Response from Laboratoire PRONATUR
Thank you for your feedback, Anne-Marie. We are delighted to hear that the gel is providing you with relief. Please keep us informed about how your pain develops after the X-ray.
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Martine P.
Rating: 4 out of 5
following a purchase from 11/08/2024
Very good product
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Response from Laboratoire PRONATUR
Thank you, Martine, for your positive feedback on our PRONATUR Laboratory. We are delighted that our product suits you. Please do not hesitate to contact us if you have any questions or further comments. We wish you an excellent day!
M
Marie-Claude L.
Rating: 4 out of 5
following a purchase from 06/08/2024
I'm satisfied with Pronatur products, which I know well, but not with the shipping (the parcel arrived open and damaged).
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Response from Laboratoire PRONATUR
Hello Marie-Claude,
I'm sorry to hear that you had problems with the shipping of your parcel. We do everything we can to ensure our products arrive in good condition, and we have taken note of your feedback so we can improve our services. However, we are glad that you are satisfied with Pronatur products. Thank you for your trust and loyalty.
Kind regards, Lionel Hacquard.
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Nathalie Q.
Rating: 4 out of 5
following a purchase from 05/08/2024
Not enough time to assess the product yet, but delivery was fast
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Response from Laboratoire PRONATUR
Thank you for your review, Nathalie. We are delighted to hear that you were satisfied with the speed of our delivery. We hope you will soon have the opportunity to try our products and share your opinion. Have a nice day!
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Lionel B.
Rating: 4 out of 5
following a purchase from 06/08/2024
Good delivery and effective product
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Response from Laboratoire PRONATUR
Thank you for your positive feedback about our website! We are delighted that you received your order quickly and are satisfied with the effectiveness of our products. Please feel free to contact us if you need advice or further information. We are here to do our best to meet your needs. Thank you again for your trust and loyalty!
M
Maryvonne R.
Rating: 4 out of 5
following a purchase from 22/07/2024
Provides relief and relaxation, even if it doesn't cure
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Response from Laboratoire PRONATUR
Thank you for your review, MARYVONNE. We are delighted that our laboratory has been able to provide you with some relief and relaxation. We understand that our products cannot cure every ailment, but we continue working to improve their effectiveness. If you have any suggestions or feedback about our products, please feel free to contact us. Thank you for your trust, and see you soon.
S
Suzanne B.
Rating: 4 out of 5
following a purchase from 22/07/2024
The products in tubes are very good. Not so much the ones you spread on: they stain clothes
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Response from Laboratoire PRONATUR
Thank you for your feedback, Suzanne. We are delighted that you like our products in tubes. We have taken note of your comment. Thank you again for your trust and positive rating.
I
Irène C.
Rating: 4 out of 5
following a purchase from 17/07/2024
Fast delivery
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Response from Laboratoire PRONATUR
Thank you very much for your positive review, Irène. We are delighted that you appreciated the speed of our delivery service. We will continue to do our best to satisfy you. Please feel free to contact us if you need our products. Thank you again for your trust and your 4-star rating.
M
Michel M.
Rating: 4 out of 5
following a purchase from 04/07/2024
I think it is a good product. Since my osteoarthritis is very severe (3 aspirations/injections in 3 months), the last one with Synolis viscosupplementation, I cannot hope for a “miracle,” but applying the poultice certainly makes me feel better,
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Response from Laboratoire PRONATUR
Thank you for your positive review of our product and for sharing your experience with our laboratory. We are happy to know that our poultice is making you feel better despite your severe osteoarthritis. We hope to continue providing you with relief and support as you deal with this condition. We also thank you for trusting our brand and product.
S
Samya A.
Rating: 4 out of 5
following a purchase from 05/07/2024
Effective product, but a little expensive.
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Response from Laboratoire PRONATUR
Thank you for your feedback, Samya. We are glad you found our products effective. We understand that the price may be a barrier for some people, but our products are the result of rigorous research and manufacturing processes, which may justify their cost. We hope you will continue to enjoy the benefits of our products nonetheless. We look forward to seeing you among our customers again.
J
Jean-Noel M.
Rating: 4 out of 5
following a purchase from 25/06/2024
Very good product, fast and accurate delivery. I am completely satisfied.
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Response from Laboratoire PRONATUR
Thank you for your positive review of the PRONATUR Laboratory website! We are delighted to hear that you were completely satisfied with your order and our fast delivery service. Please feel free to contact us if you need any other natural products. We look forward to seeing you again on our website!
R
Roxane G.
Rating: 4 out of 5
following a purchase from 21/06/2024
Really provides relief
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Response from Laboratoire PRONATUR
Thank you for your positive review of our PRONATUR laboratory. We are happy to hear that our products provide you with genuine relief. Please do not hesitate to contact us if you need more information about our products.
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Veronique C.
Rating: 4 out of 5
following a purchase from 20/06/2024
Very happy
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Response from Laboratoire PRONATUR
Thank you very much for your positive review of our PRONATUR laboratory, Veronique. We are delighted to hear that you are satisfied with our products. Thank you again for your trust and loyalty. See you soon on our website!
J
Joelle L.
Rating: 4 out of 5
following a purchase from 15/06/2024
Perfect
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Response from Laboratoire PRONATUR
Thank you, Joelle, for your positive feedback about our website. We're delighted that you were satisfied with your experience with Laboratoire PRONATUR. We'll continue doing our best to offer our customers superior-quality products. Thank you again for your trust and support.
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Corinne V.
Rating: 4 out of 5
following a purchase from 30/05/2024
I have not received my order because you forgot to include the house number, and it was returned to you. But I am eagerly awaiting it because I really need some of the products. Thank you for tracking the order. Mrs. Corinne VAISIERE, 328 RUE DU HAMEAU. 6120 NALINNES
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Response from Laboratoire PRONATUR
Dear Mrs. Vaisiere,
I am sorry for the inconvenience caused by the omission of your house number from your order. We apologize for this delay and are doing everything we can to ensure that you receive your parcel as soon as possible. Thank you for your patience and for trusting our PRONATUR laboratory.
Kind regards, Lionel Hacquard
D
Dominique G.
Rating: 4 out of 5
following a purchase from 03/06/2024
So far, I haven't had any conclusive results. The gel spreads well and smells good.
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Response from Laboratoire PRONATUR
It can be difficult to find a product that suits your skin perfectly, Dominique. We recommend continuing to try our gel and keeping us informed of your results. Please feel free to contact us if you need any further advice. We hope you will soon be satisfied with our products. Thank you for your review and your trust.
F
Farid M.
Rating: 4 out of 5
following a purchase from 27/05/2024
Nothing more to add.
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Response from Laboratoire PRONATUR
Hello Farid, thank you for your review of our Laboratoire PRONATUR website. We’re delighted that you’re satisfied with our products. Follow us on social media to discover our latest products. We look forward to seeing you again on our website. Have a great day!
M
Marie Paule C.
Rating: 4 out of 5
following a purchase from 09/05/2024
Fast shipping, very good product.
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Response from Laboratoire PRONATUR
Thank you for your positive review, Marie Paule. We are delighted that you appreciated our fast shipping and the quality of our products. We hope to continue satisfying you in the future. Thank you for your trust and loyalty!
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Gerard C.
Rating: 4 out of 5
following a purchase from 08/05/2024
Treatment in progress; I suppose I'll be able to judge it in a few weeks.
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Response from Laboratoire PRONATUR
Hello Gérard, thank you for your review of our PRONATUR laboratory. We always strive to provide our customers with effective, natural treatments, and we hope you will see results in the coming weeks. Please feel free to contact us if you have any questions or further comments. Kind regards, the PRONATUR team.
M
Michele B.
Rating: 4 out of 5
following a purchase from 09/05/2024
Excellent.
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Response from Laboratoire PRONATUR
Thank you very much for your positive comment about our website. It is always a pleasure to know that our customers are satisfied with our services. We will continue to do our best to meet your needs and offer you superior-quality products.
S
Serge S.
Rating: 4 out of 5
following a purchase from 30/09/2023
I'm trying the product; it's too early to give an opinion.
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Response from Laboratoire PRONATUR
Thank you very much for your feedback, Serge. We are delighted that you chose our product, and we hope you will be completely satisfied once you have finished testing it. Please feel free to share your final opinion once you have had enough time to try it.
A
Andre G.
Rating: 4 out of 5
following a purchase from 24/04/2024
Perfect!
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Response from Laboratoire PRONATUR
Thank you for your positive feedback about our Laboratoire PRONATUR. We are delighted that you are satisfied with our products and services. We will continue working hard to offer you the best. See you soon!
J
Jean Marc P.
Rating: 4 out of 5
following a purchase from 24/04/2024
Order received
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Response from Laboratoire PRONATUR
Thank you for your positive feedback on our website. We are delighted that you received your order. Please feel free to share your satisfaction by leaving a review on our website. See you soon!
A
Andre M.
Rating: 4 out of 5
following a purchase from 19/04/2024
I received my product, but haven't tried it yet.
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Response from Laboratoire PRONATUR
Thank you for your feedback. We're delighted to hear that you received your product. Please let us know what you think once you've tried it. See you soon on our website!
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Lionel B.
Rating: 4 out of 5
following a purchase from 13/04/2024
Very good products. Satisfied with this company's sales and delivery services. Lionel BRANGIER
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Response from Laboratoire PRONATUR
Thank you for your trust, Lionel. We are delighted to know that our services meet your expectations. We continually strive to improve our products and services to best satisfy our customers. We also thank you for your 4/5 rating and hope to have the pleasure of serving you again in the future.
A
Annick D.
Rating: 4 out of 5
following a purchase from 08/04/2024
I would have liked an instruction leaflet.
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Response from Laboratoire PRONATUR
Thank you for your review, Annick. We have taken your comment into account. Thank you for trusting our laboratory.
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Monique G.
Rating: 1 out of 5
following a purchase from 05/04/2024
Good product
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Response from Laboratoire PRONATUR
Hello Monique, thank you for your positive comment about our products, but there must be an error with the rating. We are delighted to hear that you enjoyed your experience with our PRONATUR Laboratory. Please feel free to share your comments and suggestions so we can continue improving our service. We are happy to know you are satisfied and hope to see you again soon on our website.
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Francis N.
Rating: 4 out of 5
following a purchase from 02/04/2024
I've just started the treatment, so we'll see! As for delivery, everything was perfect, very professional.
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Response from Laboratoire PRONATUR
Hello Francis, thank you for your review on our website. We are delighted that you are satisfied with your order and our delivery service. We hope the treatment will bring you the results you are looking for. Thank you for your trust and loyalty.
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Nicolas B.
Rating: 4 out of 5
following a purchase from 26/03/2024
I've only recently started using it, but so far it seems to be working. Fast delivery.
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Response from Laboratoire PRONATUR
Thank you very much for your review. We are delighted to hear that our products are having a positive effect on you and that delivery was fast. We hope you will continue to be satisfied with our products in the future. Thank you again for trusting our PRONATUR laboratory.
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Gregory P.
Rating: 4 out of 5
following a purchase from 23/03/2024
Effective product, though not miraculous. Time will tell.
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Response from Laboratoire PRONATUR
Thank you very much for your review, Gregory. We are delighted that our product has given you positive results, and we hope to continue satisfying you in the future. We have taken note of your comment, and thank you for trusting our PRONATUR laboratory.
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Nadia S.
Rating: 4 out of 5
following a purchase from 22/03/2024
A very, very good cream. However, I haven't tried the tablets yet.
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Response from Laboratoire PRONATUR
Thank you for your review, Nadia. We are delighted that you like our cream. As for the tablets, feel free to try them too; they can complement the cream for optimal effectiveness. See you soon!
L
Louis-Paul R.
Rating: 4 out of 5
following a purchase from 13/03/2024
I am very happy with the product I ordered, but a little less happy with the famous Carre Bédouin Organic Almond Apricot that was offered, but is charged at €1.90 and cannot be removed from the basket.
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Response from Laboratoire PRONATUR
Hello Louis-Paul,
Thank you for your positive feedback about our product. We are sorry for the confusion caused by the Carre Bédouin Organic Almond Apricot marked as a gift. It is a gift with every order, and we cannot remove it from the basket, but you were not charged for it. It appears in the basket with a value of €1.90, but this amount is deducted using a gift voucher of the same value.
However, we are delighted that you are satisfied with your purchase overall. Please do not hesitate to contact us if you have any other questions or comments.
Kind regards, the Laboratoire PRONATUR team.
N
Nathalie P.
Rating: 4 out of 5
following a purchase from 08/03/2024
Good product, effective for my tendinitis
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Response from Laboratoire PRONATUR
Thank you for your review of our PRONATUR laboratory. We are delighted that our product was effective for your tendinitis. Please feel free to continue using our products to relieve your pain.
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Rachel Z.
Rating: 1 out of 5
following a purchase from 03/03/2024
I have been applying it morning and evening for 15 days, with no improvement in my foot pain.
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Response from Laboratoire PRONATUR
Hello Rachel, thank you for sharing your experience with our products. We are sorry that you have not noticed any improvement after 15 days of use. We encourage you to continue your treatment diligently, as our products have proven effective for many customers. We hope you will soon feel the benefits of our products for your foot pain. Kind regards, Laboratoire PRONATUR.
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