The store consistently delivers on reliability with fast, on-time delivery and well-packaged orders, often accompanied by a small gift and clear, easy-to-use websites. Customers repeatedly highlight the effectiveness of the products, noting relief from joint, muscle, and back pain and ongoing positive results from staples like Agyflex and its joint supplements. Product quality is emphasized through long-term use, repeated orders, and satisfaction across multiple years, with many praising the effectiveness and consistent results. Customer service is described as reliable and supportive, with clear ordering processes and appreciative comments about promotions, loyalty, and helpful staff.
Thank you, we are delighted that you appreciated our PRONATUR laboratory. Please do not hesitate to contact us if you need anything else. Have a great day!
G
Guy R.
Rating: 4 out of 5
following a purchase from 21/02/2024
Relieved the pain
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Response from Laboratoire PRONATUR
Thank you for your positive feedback, Guy. We are delighted that our laboratory and products were able to relieve your pain. Please do not hesitate to contact us if you need more information or products suited to your needs. We will continue working hard to offer you quality products for your well-being.
K
Kevin A.
Rating: 1 out of 5
following a purchase from 19/02/2024
No effectiveness apart from the cooling sensation of menthol.
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Response from Laboratoire PRONATUR
Hello Kevin, thank you for sharing your review on our website. We are sorry that our product did not meet your expectations. We take your comments into account and are constantly working to improve our effectiveness and satisfy our customers. Thank you for your feedback, and we hope to see you again soon on our website.
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Eric P.
Rating: 4 out of 5
following a purchase from 19/02/2024
Excellent product... I use it in my physiotherapy practice... a clear reduction in pain for a few hours! A delightful sensation on the painful areas.
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Response from Laboratoire PRONATUR
Thank you very much for your positive feedback about Laboratoire PRONATUR! We are delighted to hear that our products are helping you in your physiotherapy practice. We are committed to offering quality products to relieve our customers' pain.
J
Jacqueline B.
Rating: 4 out of 5
following a purchase from 19/02/2024
Fast delivery, received in good condition, and a quality product!
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Response from Laboratoire PRONATUR
Thank you very much for your positive review of the Laboratoire PRONATUR website, Jacqueline! We are delighted that you appreciated our fast delivery and the quality of our products. We always strive to offer our customers the best service. We look forward to seeing you again on our website! Thanks again for your 4-star rating.
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Regine D.
Rating: 4 out of 5
following a purchase from 18/02/2024
I've been using Agyflex for two weeks and it works pretty well! It's not magic, but it's more effective than some other creams for osteoarthritis pain in the knee! I've already started my second tube! I think I should also try the poultice overnight!!!
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Response from Laboratoire PRONATUR
Thank you for your feedback on Laboratoire PRONATUR. We are delighted to hear that our Agyflex product is helping relieve your knee osteoarthritis pain. Indeed, using a poultice as a supplement may be beneficial for more comprehensive pain relief. We recommend following your doctor's instructions and advice to get the best results from our products. Thank you again for your trust.
H
Herve S.
Rating: 1 out of 5
following a purchase from 02/02/2024
very complicated to place an order and pay
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Response from Laboratoire PRONATUR
Thank you for your feedback, Herve. We are sorry to hear that your experience with our website was not satisfactory. We will take your feedback into account to improve our ordering and payment processes. We hope to have the opportunity to offer you a better experience in the future. Best regards, The Laboratoire PRONATUR team.
A
Anny G.
Rating: 4 out of 5
following a purchase from 17/02/2024
Happy with my purchase, fast delivery
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Response from Laboratoire PRONATUR
Thank you very much for your positive feedback, Anny. We are glad that you are satisfied with your purchase and our fast delivery service. Please get in touch again if you need our products in the future.
S
Stephane C.
Rating: 4 out of 5
following a purchase from 12/02/2024
I've been taking the products I ordered for a week now, and I can already see a clear improvement in my pain.
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Response from Laboratoire PRONATUR
Hello STEPHANE, thank you very much for your positive feedback! We are delighted to see that our products are providing you with quick and effective relief. We hope to continue satisfying you with your future purchases from PRONATUR. See you soon! The PRONATUR team.
I
Isabelle D.
Rating: 4 out of 5
following a purchase from 15/02/2024
I'll wait a few more days before commenting on the effects... But so far, nothing to complain about.
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Response from Laboratoire PRONATUR
Thank you for your feedback, Isabelle. We hope you continue to see positive results, and please do not hesitate to contact us if you have any further questions or comments. We appreciate your trust in our PRONATUR laboratory and will do our best to continue meeting your expectations.
M
Martine L.
Rating: 4 out of 5
following a purchase from 09/02/2024
Good
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Response from Laboratoire PRONATUR
Thank you, Martine, for your positive review of our website. We are pleased to know that you enjoyed your experience with our PRONATUR laboratory. We look forward to seeing you again among our satisfied customers.
M
Michele P.
Rating: 4 out of 5
following a purchase from 08/02/2024
Always impeccable
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Response from Laboratoire PRONATUR
Thank you very much for your trust in our PRONATUR laboratory. We are delighted to know that you are always satisfied with our services. We look forward to continuing to serve you as best we can.
Y
Yannik M.
Rating: 4 out of 5
following a purchase from 02/02/2024
Hello, why promise a bar of soap as a gift when it isn't in the parcel? Kind regards.
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Response from Laboratoire PRONATUR
Hello Yannik, thank you for your review and positive rating on our website. We are sorry that you did not receive your gift, but apparently it was not in your cart... it seems you did not enter the PROMO code as indicated in the cart. We will do what is necessary to send you one free of charge, but PLEASE remember to use the promo codes next time. Thank you for your understanding and loyalty to our brand. Kind regards.
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Gaëlle A.
Rating: 4 out of 5
following a purchase from 31/01/2024
Hello, the clay cream is great and really helps with back pain.
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Response from Laboratoire PRONATUR
Thank you very much for your positive review of our clay cream. We are delighted that it has helped relieve your back pain. Thank you again for your trust, and see you soon on our website!
L
Laurent M.
Rating: 4 out of 5
following a purchase from 04/02/2024
Very good product
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Response from Laboratoire PRONATUR
Thank you for your positive review of our products. We are delighted that you are satisfied with their quality. Please feel free to share your feedback with us so we can continue improving our range. See you soon!
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Nicole S.
Rating: 4 out of 5
following a purchase from 03/02/2024
Relief from the very first uses.
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Response from Laboratoire PRONATUR
Thank you very much for your positive feedback about our product! We are delighted to hear that you experienced quick relief from the very first uses. Feel free to keep using our products to enjoy their benefits over the long term. We look forward to counting you among our satisfied customers.
J
Jean Marc M.
Rating: 4 out of 5
following a purchase from 05/02/2024
Fast delivery. Products that meet our needs.
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Response from Laboratoire PRONATUR
Thank you for your positive feedback! We are delighted that you are satisfied with our services and that our products meet your expectations. We are constantly working to offer you fast delivery and quality products. See you soon on our website!
Y
Yvette D.
Rating: 4 out of 5
following a purchase from 23/01/2024
Perfect
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Response from Laboratoire PRONATUR
Thank you very much for your positive feedback on the Laboratoire PRONATUR website. We are delighted to hear that you were satisfied with our products and services. See you soon!
Y
Yves J.
Rating: 4 out of 5
following a purchase from 26/01/2024
Good products
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Response from Laboratoire PRONATUR
Hello Yves, thank you for your positive review on the Laboratoire PRONATUR website. We are happy that you like our products. Please do not hesitate to contact us if you have any questions or further comments. We look forward to seeing you again on our website!
D
Denise F.
Rating: 4 out of 5
following a purchase from 23/01/2024
It feels good at first, but the effect doesn't last very long.
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Response from Laboratoire PRONATUR
Thank you very much for your feedback, Denise. We are delighted that our product was able to provide you with immediate relief. We have noted your comment about how long the effect lasts and will continue working to improve our products. However, please note that for better long-term effectiveness, you should supplement it with a course of dietary supplements. Thank you again for trusting our PRONATUR laboratory.
H
Hélyette S.
Rating: 4 out of 5
following a purchase from 17/01/2024
Good, except the address was incomplete. Fortunately, the postal worker was resourceful, because I was expecting another parcel that same day.
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Response from Laboratoire PRONATUR
Thank you for your positive feedback on our website. We are delighted that the parcel arrived safely despite the incomplete address. We will make sure to pay close attention to these details to improve our service. Thank you for your trust, and see you soon at Laboratoire PRONATUR.
S
Sylvie L.
Rating: 4 out of 5
following a purchase from 06/01/2024
Very good product
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Response from Laboratoire PRONATUR
Thank you for your review, Sylvie! We are delighted to know that you enjoyed our product. Please do not hesitate to get in touch if you need advice or further information. We do everything possible to offer our customers quality products. Thank you again for your trust. See you soon!
D
Denise V.
Rating: 4 out of 5
following a purchase from 16/01/2024
Very good
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Response from Laboratoire PRONATUR
Thank you very much for your excellent feedback. We are delighted that you are satisfied with our products. Please do not hesitate to contact us if you need more information or assistance. See you soon!
P
Philip B.
Rating: 4 out of 5
following a purchase from 14/01/2024
After an issue arose, someone from the company contacted me directly to find a solution, and I thank them for that. Pronatur's "satisfied or refunded" guarantee is genuinely offered, not just a sales pitch.
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Response from Laboratoire PRONATUR
We are delighted that we were able to help resolve your issue and demonstrate our commitment to our customers. Thank you for trusting our "satisfied or refunded" guarantee. We hope to continue satisfying you with our quality products.
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Alain D.
Rating: 4 out of 5
following a purchase from 11/01/2024
Good product, delivered on time.
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Response from Laboratoire PRONATUR
We are delighted to hear that you are satisfied with your shopping experience on our website! Thank you for your trust and recommendation. We hope to see you again soon at Laboratoire PRONATUR.
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France L.
Rating: 4 out of 5
following a purchase from 08/01/2024
Received on time. Thank you.
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Response from Laboratoire PRONATUR
Thank you for your positive feedback on the Laboratoire PRONATUR website. We are delighted that you received your order within the expected timeframe. We hope to see you again soon among our satisfied customers. Thank you again for your trust.
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Nadine L.
Rating: 4 out of 5
following a purchase from 05/01/2024
I love this cream. A very good product that I use regularly. I recommend it.
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Response from Laboratoire PRONATUR
Thank you very much for your positive comment, Nadine! We are delighted that our cream suits you, and we appreciate your recommendation. See you soon on the Laboratoire PRONATUR website!
P
Pierrette M.
Rating: 4 out of 5
following a purchase from 04/01/2024
It perfectly relieves my husband's joint pain (thumb and vertebrae around the kidneys). Massage gel highly recommended!
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Response from Laboratoire PRONATUR
Thank you for your positive review of the Laboratoire PRONATUR website! We are delighted that our massage gel effectively relieves your husband's joint pain. Thank you for your recommendation; we are happy to have been able to help. Please feel free to contact us if you need other products to support your health and well-being.
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Andre G.
Rating: 4 out of 5
following a purchase from 04/01/2024
Product lived up to my expectations.
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Response from Laboratoire PRONATUR
Thank you very much for your positive feedback about our product. We are delighted that it met your expectations. Please do not hesitate to contact us if you have any other requests.
A
Antoine C.
Rating: 4 out of 5
following a purchase from 02/01/2024
Good product, but not enough ointment in the tube
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Response from Laboratoire PRONATUR
Hello ANTOINE, thank you for your feedback about our product. We are glad you appreciated its quality. We have noted your comment about the amount in the tube and will take it into account in future product development as we consider a larger tube. Thank you for your loyalty to our brand. We remain at your disposal if you have any questions. Have a lovely day.
S
Suzanne B.
Rating: 4 out of 5
following a purchase from 03/01/2024
I haven't tried the poultices much yet.
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Response from Laboratoire PRONATUR
Hello Suzanne, thank you for your feedback about our Laboratoire PRONATUR website. We are delighted to know that you have had your first experience with our poultices. Please feel free to share your experience with us; it will help us improve our products. Have a lovely day!
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Pierre-Stéphane L.
Rating: 4 out of 5
following a purchase from 28/12/2023
As described in what we had read and seen, thank you
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Response from Laboratoire PRONATUR
Thank you, Pierre-Stéphane, for your positive feedback about our website. We are delighted to see that our content meets your expectations. We will continue working to provide you with accurate and relevant information. Thank you again for your trust!
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Helene M.
Rating: 4 out of 5
following a purchase from 22/12/2023
Happy with my order, but I haven't used all the products yet.
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Response from Laboratoire PRONATUR
Thank you for your loyalty and trust, Hélène. We're glad you're satisfied with your order. Please don't hesitate to contact us if you have any questions about the products you haven't used yet. We're here to help with any further information you may need.
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Yves S.
Rating: 4 out of 5
following a purchase from 16/12/2023
For my first time using Agyflex for the back pain I've had for a few weeks, I started feeling the effects after a few days. One or two applications a day are enough. As a massage therapist, I also plan to use it with my clients. Now I just need to try the clay poultice. I highly recommend this product. Thank you, Pronatur.
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Response from Laboratoire PRONATUR
Thank you for your positive feedback on our Agyflex product, Mr. Yves. We are delighted to hear that it has helped with your back pain. Feel free to try our clay poultice as well, which can also be very effective for muscle and joint pain. We hope your clients will be satisfied with it too. Thank you again for trusting our laboratory.
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Djamel M.
Rating: 4 out of 5
following a purchase from 19/12/2023
Fast shipping, item as described
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Response from Laboratoire PRONATUR
Thank you very much for your review, Djamel. We are delighted that you appreciated our fast shipping and found your items as described. We hope to see you again soon!
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Genevieve B.
Rating: 4 out of 5
following a purchase from 11/12/2023
Very good products
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Response from Laboratoire PRONATUR
Thank you very much for your positive review, Genevieve. We are delighted that you like our products.
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Michel M.
Rating: 4 out of 5
following a purchase from 07/12/2023
Satisfied
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Response from Laboratoire PRONATUR
Thank you very much for your review and rating, Michel. We are delighted that you are satisfied with your experience on the Laboratoire PRONATUR website!
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Anne Marie B.
Rating: 4 out of 5
following a purchase from 05/12/2023
Pleasant to apply and effective
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Response from Laboratoire PRONATUR
Thank you for your review, Anne Marie. We are delighted that you enjoyed our products!
M
Marie Therese D.
Rating: 4 out of 5
following a purchase from 30/11/2023
Very good product: the green clay gel works for us.
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Response from Laboratoire PRONATUR
Thank you, Marie Thérèse, for your positive review. We are glad that the Green Clay Gel works for you. We hope you will continue to benefit from our products!
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Isabelle M.
Rating: 4 out of 5
following a purchase from 22/11/2023
Fast delivery. I haven't had the products long enough to assess their effectiveness yet.
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Response from Laboratoire PRONATUR
Thank you, Isabelle, for your review and rating. We are proud to offer fast delivery, and we are delighted that you noticed. We hope our products will meet your expectations.
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