Customer reviews of Laboratoire PRONATUR

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 4 536 published reviews
5 3 947 87% 4 498 11% 3 62 1% 2 15 0% 1 14 0%

Summary of reviews

The store consistently delivers on reliability with fast, on-time delivery and well-packaged orders, often accompanied by a small gift and clear, easy-to-use websites. Customers repeatedly highlight the effectiveness of the products, noting relief from joint, muscle, and back pain and ongoing positive results from staples like Agyflex and its joint supplements. Product quality is emphasized through long-term use, repeated orders, and satisfaction across multiple years, with many praising the effectiveness and consistent results. Customer service is described as reliable and supportive, with clear ordering processes and appreciative comments about promotions, loyalty, and helpful staff.

2 star reviews

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M
Martine C.
Rating: 2 out of 5
following a purchase from 30/11/2025
No results so far
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Response from Laboratoire PRONATUR
Hello Martine,

Thank you for taking the time to share your experience with the PRONATUR Laboratory. We understand your disappointment and know that results can vary from person to person. Please know that our team is fully committed to supporting you throughout your journey. Do not hesitate to contact us if you have any questions or need assistance. Your satisfaction is our priority.

Kind regards,
The PRONATUR Laboratory team
P
Pierre C.
Rating: 2 out of 5
following a purchase from 23/02/2025
Perfect
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Response from Laboratoire PRONATUR
Hello Pierre,

Thank you very much for your positive feedback! We are delighted that you were satisfied with our service. Please feel free to contact us if you need help or would like to share your recommendations.

Kind regards,
The PRONATUR Laboratory team
C
Christine D.
Rating: 2 out of 5
following a purchase from 07/12/2024
Good product; it will take time. The parcel arrived quickly.
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Response from Laboratoire PRONATUR
Hello Christine, thank you for your review on our website. We are happy that you enjoyed our products, and we are constantly working to improve our delivery times. Thank you for your trust in Laboratoire PRONATUR.
M
Marie Claire S.
Rating: 2 out of 5
following a purchase from 24/09/2024
No noticeable effect. Disappointed.
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Response from Laboratoire PRONATUR
Hello Marie Claire, we are sorry that you were not satisfied with our product. A lack of effect is extremely rare, but thank you for your feedback.
P
Patricia T.
Rating: 2 out of 5
following a purchase from 13/05/2024
I apply the gel three times a day to the muscles from my shoulders to my elbows, my right arm, and my carpal tunnel. The massages and cooling effect bring me a lot of relief. I’ll order the poultice next time and give it a try.
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Response from Laboratoire PRONATUR
Hello Patricia, thank you for sharing your experience with our gel and for exploring other products from our laboratory. We are happy to know that our gel has effectively relieved your muscle pain. We hope the poultice will be just as effective for you. We appreciate your trust in our brand and hope to satisfy you again in the future.
M
Marie D.
Rating: 2 out of 5
following a purchase from 26/01/2024
Good texture and scent, cooling sensation. No noticeable improvement in the tendinitis; I'll see after using several tubes.
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Response from Laboratoire PRONATUR
Hello Marie, thank you for taking the time to share your experience with our products. We are sorry to hear that you did not notice any improvement in your tendinitis despite using several tubes. We have taken note of your feedback and will continue to improve our products to better meet your needs. We hope you find an effective solution for your tendinitis. Thank you again for trusting our laboratory. Kind regards, the PRONATUR team.
G
Guy G.
Rating: 2 out of 5
following a purchase from 30/11/2023
Great and very professional!!
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Response from Laboratoire PRONATUR
Hello Guy, thank you very much for your kind comment. We are delighted that you enjoyed your experience with our PRONATUR laboratory. We will continue working hard to provide you with impeccable quality service. We look forward to seeing you again soon!
A
Anne D.
Rating: 2 out of 5
following a purchase from 30/09/2023
No relief for me!!! What a shame.
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Response from Laboratoire PRONATUR
Hello Anne, thank you for your feedback. We are sorry to hear that you did not find relief with our products. We take your feedback into account and are constantly working to improve our product range so that it better meets our customers' needs. Thank you for taking the time to share your experience with us. We hope you will give us a second chance in the future. Have a lovely day. The Laboratoire PRONATUR team.
M
Margaret T.
Rating: 2 out of 5
following a purchase from 07/09/2023
Had no effect on me, disappointed
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Response from Laboratoire PRONATUR
We are truly sorry. No effect, as you describe it, seems so unlikely to us that we can only advise you to consult a doctor promptly. If you wish, our expert can call you to discuss the reasons for such a result in more detail. You can also simply contact us by email at [email protected].
Kind regards
S
Sylvie S.
Rating: 2 out of 5
following a purchase from 16/08/2023
No instructions included with the product regarding dosage, etc.
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Sylvie T.
Rating: 2 out of 5
following a purchase from 27/07/2023
No positive effect for me.
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Response from Laboratoire PRONATUR
Hello,
We are truly sorry to hear that. This is the first time we have received feedback saying “no positive effect,” and it concerns us. Would you be willing to let us call you to discuss this and better understand? Kind regards
J
Jacques P.
Rating: 2 out of 5
following a purchase from 25/06/2023
The royal jelly bottles have caps that are too difficult to remove and put back on.
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Response from Laboratoire PRONATUR
Hello Jacques, thank you for your feedback. We are sorry that opening and closing the royal jelly bottles was not as convenient as you had hoped. We will take your comment into account to improve our product.
C
Catherine G.
Rating: 2 out of 5
following a purchase from 05/05/2023
Pleasant to apply, but unfortunately it didn't have the expected effect
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Response from Laboratoire PRONATUR
Hello Catherine, we are sorry that you did not get the results you expected. Please contact us at [email protected] if you would like to discuss your experience and find a solution to your problem. Thank you for choosing Laboratoire PRONATUR.
B
Brigitte T.
Rating: 2 out of 5
following a purchase from 18/10/2022
Good-quality product, but delivered to a pickup point. I had paid for home delivery, though.
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Response from Laboratoire PRONATUR
Thank you for the quality product.
Regarding the delivery issue, you had requested Colissimo home delivery with signature required. Colissimo indicated that no one was home and informed you that the parcel had been left at a pickup point so that a signature could be obtained.
We are truly sorry about this.
Kind regards.
B
Bernadette R.
Rating: 2 out of 5
following a purchase from 19/10/2021
I thought it would be more effective than this
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Response from Laboratoire PRONATUR
Hello Bernadette, We are truly sorry that our services did not meet your expectations. We constantly strive to improve our services and will do everything we can to provide a more satisfying experience next time. Thank you for your business, and we sincerely hope you will finally be able to benefit from the results of our work.
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