Customer reviews of Laboratoire PRONATUR

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 4 536 published reviews
5 3 947 87% 4 498 11% 3 62 1% 2 15 0% 1 14 0%

Summary of reviews

The store consistently delivers on reliability with fast, on-time delivery and well-packaged orders, often accompanied by a small gift and clear, easy-to-use websites. Customers repeatedly highlight the effectiveness of the products, noting relief from joint, muscle, and back pain and ongoing positive results from staples like Agyflex and its joint supplements. Product quality is emphasized through long-term use, repeated orders, and satisfaction across multiple years, with many praising the effectiveness and consistent results. Customer service is described as reliable and supportive, with clear ordering processes and appreciative comments about promotions, loyalty, and helpful staff.

Reviews 2, 3 and 4 stars

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R
Roselyne T.
Rating: 4 out of 5
following a purchase from 11/08/2025
As always, top-notch fast delivery for products that are more than effective and beneficial… I highly recommend them…
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Response from Laboratoire PRONATUR
Dear Roselyne,

Thank you very much for your positive review and recommendation. We are delighted to hear that you appreciate our fast delivery and the effectiveness of our products. Your satisfaction is our priority, and we hope to continue providing you with the best possible service. See you again soon on our website!

Kind regards,
The PRONATUR Laboratory team.
R
Rene M.
Rating: 3 out of 5
following a purchase from 08/08/2025
Hello, I paid 6 euros for shipping to have it delivered a day late. Before, I paid 5 euros for shipping and it was delivered on time.
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Response from Laboratoire PRONATUR
Hello Rene,

Thank you for your feedback, and we are sorry to hear that your delivery was delayed. Your satisfaction is our priority, and we are taking your comments into account to improve our shipping service. Please don't hesitate to contact us if you have any other suggestions or needs.
F
Françoise R.
Rating: 4 out of 5
following a purchase from 01/07/2025
No problem with the order, delivery, or exchange. Perfect
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Response from Laboratoire PRONATUR
Hello Françoise,

Thank you very much for your positive review on our "Laboratoire PRONATUR" website. We are delighted to hear that your experience with ordering, delivery, and exchange went smoothly. Your satisfaction is our priority, and we hope to see you again soon for future orders.

Kind regards,
The PRONATUR team
E
Evelyne L.
Rating: 4 out of 5
following a purchase from 01/07/2025
The product gives me good relief
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Response from Laboratoire PRONATUR
Dear Evelyne,

Thank you very much for your positive feedback! We are delighted to hear that our product is giving you relief. Your satisfaction is our priority, and we appreciate your trust. Please do not hesitate to contact us if you have any questions or further needs.

Kind regards,
The Laboratoire PRONATUR team
M
Michel B.
Rating: 4 out of 5
following a purchase from 28/06/2025
-
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Response from Laboratoire PRONATUR
Hello Michel,

Thank you very much for your review and your 4/5 rating of our "Laboratoire PRONATUR" website. We appreciate your feedback and are here to listen to any suggestions for improvement.

Kind regards,
The PRONATUR team
M
Marie Anne D.
Rating: 4 out of 5
following a purchase from 23/06/2025
Thank you very much, your product is excellent.
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Response from Laboratoire PRONATUR
Dear Marie Anne,

We sincerely thank you for your positive feedback and your 4/5 rating. We are delighted to hear that you are satisfied with our product and that it meets your expectations. Your satisfaction is our priority, and we hope to continue offering you quality products. Please do not hesitate to contact us if you have any questions or needs in the future.

Kind regards,
The PRONATUR Laboratory team.
S
Sylvie R.
Rating: 4 out of 5
following a purchase from 24/05/2025
The green clay ointment is very good
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Response from Laboratoire PRONATUR
Dear Sylvie,

We sincerely thank you for your positive review and for the 4/5 rating you gave our green clay ointment. We are delighted to hear that you are satisfied with it. Please feel free to contact us again to share your feedback or discover our other products.

Kind regards,
The Laboratoire PRONATUR team
H
Hélène A.
Rating: 4 out of 5
following a purchase from 01/06/2025
Happy with the delivery times and the products.
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Response from Laboratoire PRONATUR
Hello Hélène,

Thank you sincerely for your positive review. We are delighted to hear that you are satisfied with the delivery times and the quality of our products. Your satisfaction is our priority, and we hope to see you again soon on our website.
M
Marie Christine F.
Rating: 4 out of 5
following a purchase from 23/05/2025
I thought the product would come in a pump bottle.
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Response from Laboratoire PRONATUR
Dear Marie Christine, thank you for your feedback. We are delighted that our website caught your attention. We have noted your comment about the pump bottle and will be sure to consider it as we work to improve our products. Please feel free to share any other suggestions or questions with us.
J
Jean-Maurice M.
Rating: 4 out of 5
following a purchase from 07/05/2025
Nothing in particular to report.
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Response from Laboratoire PRONATUR
Dear Jean-Maurice, thank you for your review. We are delighted to hear that you are satisfied with your experience on the Laboratoire PRONATUR website. Your feedback is valuable and encourages us to continue providing quality service. Please feel free to share any suggestions for further improving our platform.
F
Françoise A.
Rating: 4 out of 5
following a purchase from 29/04/2025
This is my second order, and everything is going well. Products such as the gel and poultices are very effective.
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Response from Laboratoire PRONATUR
Dear Françoise,

Thank you very much for your positive feedback and for your continued trust in Laboratoire PRONATUR. We are delighted to hear that our products, especially the gel and poultices, have met your expectations. Please feel free to share any feedback or suggestions with us, as your opinion means a lot to us.

Kind regards,
The Laboratoire PRONATUR team
F
Francoise B.
Rating: 4 out of 5
following a purchase from 10/04/2025
Fast and satisfactory delivery
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Response from Laboratoire PRONATUR
Dear Françoise,

We sincerely thank you for your positive feedback about the delivery of your order. We are delighted to hear that you are satisfied with our service. Your satisfaction is our priority, and we hope to assist you again very soon.

Kind regards,
The Laboratoire PRONATUR team
J
Jean-Louis R.
Rating: 4 out of 5
following a purchase from 07/04/2025
Good packaging and quality products
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Response from Laboratoire PRONATUR
Mr. Jean-Louis, thank you for your positive feedback about the packaging and quality of our products. Your satisfaction is our priority, and we are delighted that our work has met your expectations. Please feel free to share any suggestions so we can serve you even better.
D
Danielle C.
Rating: 4 out of 5
following a purchase from 20/03/2025
Nothing to report
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Response from Laboratoire PRONATUR
Hello Danielle,

Thank you for your review and your 4/5 rating. We are delighted to hear that you had a satisfactory experience with our laboratory. If you have any suggestions or additional comments, please feel free to share them with us. Your satisfaction is our priority.

Kind regards,
The Laboratoire PRONATUR team
C
Claudie R.
Rating: 4 out of 5
following a purchase from 11/03/2025
Happy with my purchases, good products
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Response from Laboratoire PRONATUR
Hello Claudie,

Thank you very much for your positive feedback! We are delighted to hear that you are satisfied with your purchases and that you like our products. Your opinion is important to us and motivates us to keep offering the best. Please don't hesitate to contact us if you have any questions or suggestions.

Kind regards,
The Laboratoire PRONATUR team
M
Maryvonne B.
Rating: 4 out of 5
following a purchase from 10/03/2025
Great product
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Response from Laboratoire PRONATUR
Dear Maryvonne,

Thank you very much for your positive review and for giving our product a rating of 4/5. We are delighted to hear that you are satisfied with it. Your trust encourages us to continue offering you quality products. Please feel free to contact us if you have any questions or suggestions!

Kind regards,
The Laboratoire PRONATUR team
M
Martine N.
Rating: 3 out of 5
following a purchase from 27/02/2025
I don't know the product's benefits yet
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Response from Laboratoire PRONATUR
Hello Martine,

Thank you for your review. We understand that the benefits of our products may take some time to become apparent, and we encourage you to consult the detailed information on our website. Please do not hesitate to contact us with any questions or to share your experience.
P
Pierre C.
Rating: 2 out of 5
following a purchase from 23/02/2025
Perfect
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Response from Laboratoire PRONATUR
Hello Pierre,

Thank you very much for your positive feedback! We are delighted that you were satisfied with our service. Please feel free to contact us if you need help or would like to share your recommendations.

Kind regards,
The PRONATUR Laboratory team
S
Samya A.
Rating: 4 out of 5
following a purchase from 19/02/2025
Some products are too expensive for the small quantity
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Response from Laboratoire PRONATUR
Hello Samya,

Thank you for your feedback and for your 4/5 rating. We are delighted that you chose our products. Your comment about value for money and quantity is very valuable to us. We strive to offer high-quality products, and we take your suggestions into account to improve our range. Please feel free to share your expectations with us so that we can serve you better in the future.

Kind regards,
The PRONATUR Laboratory team
C
Chantal B.
Rating: 4 out of 5
following a purchase from 20/02/2025
Perfect
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Response from Laboratoire PRONATUR
Hello Chantal,

Thank you very much for your positive review and your 4/5 rating! We are delighted to hear that you are satisfied with your experience on our website. Please feel free to contact us if you have any questions or need anything in the future.

Kind regards,
The PRONATUR Laboratory team
R
Renee C.
Rating: 3 out of 5
following a purchase from 20/02/2025
Very nice, but the shark cartilage capsules make me sick. What a shame, as I spent 51 euros. Thank you
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Response from Laboratoire PRONATUR
Hello Renée,

Thank you for taking the time to share your feedback. We are delighted that you appreciated our service, but we are sorry to hear that the shark cartilage capsules don't suit you. Your feedback is valuable and will help us improve our products. Please feel free to contact us directly to discuss your concerns or explore other options.

Kind regards,
The PRONATUR Laboratory team
D
Dominique P.
Rating: 4 out of 5
following a purchase from 10/02/2025
Very satisfied
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Response from Laboratoire PRONATUR
Hello Dominique,

Thank you very much for your positive review. We are delighted to hear that you are very satisfied with your experience with the PRONATUR Laboratory. Your satisfaction is our priority, and we hope to continue offering you products that meet your expectations. Please feel free to share any suggestions or comments, as they are valuable in helping us improve further.

Best regards,
The PRONATUR Laboratory team
Y
Yvette C.
Rating: 4 out of 5
following a purchase from 03/02/2025
Not used yet.
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Response from Laboratoire PRONATUR
Dear Yvette,

Thank you for taking the time to leave a review on our website. We hope you enjoy our products soon, and we remain at your disposal if you have any questions. Your feedback is valuable to us!

Kind regards,
The Laboratoire PRONATUR team
A
Annie M.
Rating: 4 out of 5
following a purchase from 31/01/2025
Very pleasantly surprised by the quality of the products
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Response from Laboratoire PRONATUR
Dear Annie,

We sincerely thank you for your positive review and are delighted to hear that you were pleasantly surprised by the quality of our products. Your satisfaction is our priority, and we hope to continue meeting your expectations on your next visits to our "Laboratoire PRONATUR" website.
M
Maryse T.
Rating: 4 out of 5
following a purchase from 30/01/2025
I just started.
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Response from Laboratoire PRONATUR
Thank you, Maryse, for your review! We are delighted that you chose Laboratoire PRONATUR. Please feel free to get back in touch to share your impressions as you continue your experience. Your satisfaction is our priority!
Y
Yolande D.
Rating: 4 out of 5
following a purchase from 26/01/2025
The product meets my expectations
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Response from Laboratoire PRONATUR
Dear Yolande,

Thank you for your positive review! We are delighted to hear that our product met your expectations. Please don't hesitate to contact us if you have any questions or need anything in the future.

Kind regards,
The PRONATUR Laboratory team
H
Hervé P.
Rating: 4 out of 5
following a purchase from 27/01/2025
Very good for knee and shoulder pain, with positive results in just two days. It's only moderately effective for tendonitis.
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Response from Laboratoire PRONATUR
Hello Hervé,

Thank you for your positive feedback about the effectiveness of our products for knee and shoulder pain. We have noted your comment about tendonitis and will continue working to improve our range. Your feedback is valuable to us.

Kind regards,
The Laboratoire PRONATUR team.
S
Simone K.
Rating: 4 out of 5
following a purchase from 23/01/2025
Excellent product, but lately it has been less effective for my pain!
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Response from Laboratoire PRONATUR
Hello Simone,

Thank you for your positive feedback and your 4/5 rating. We are delighted that you found our products excellent. We have noted your comment about its effectiveness for pain. Please feel free to contact us to discuss this further or for personalized advice.

Kind regards,
The PRONATUR Laboratory team
M
Marie-Thérèse B.
Rating: 4 out of 5
following a purchase from 12/01/2025
I really like the Agyflex cream. I suggested that my husband try it, and he was won over too.
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Response from Laboratoire PRONATUR
Thank you very much for your positive review of our Agyflex cream! We are delighted that you and your husband have both enjoyed its benefits. We will continue striving to provide quality products that meet our customers' needs.
C
Chrystelle F.
Rating: 4 out of 5
following a purchase from 28/12/2024
Order as described and shipped quickly.
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Response from Laboratoire PRONATUR
Thank you for your positive feedback, Chrystelle. We are delighted that your order was as described and shipped quickly. We hope our products will fully satisfy you. We look forward to seeing you again on our website!
N
Nadia D.
Rating: 4 out of 5
following a purchase from 17/12/2024
Very good products
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Response from Laboratoire PRONATUR
Thank you, Nadia, for your positive review of our website. We are delighted that you like our products. Please feel free to share your feedback about our products with us; it helps us continually improve them. Thank you again for your trust and support.
M
Maryvonne R.
Rating: 3 out of 5
following a purchase from 15/12/2024
Average
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Response from Laboratoire PRONATUR
Hello Maryvonne,

Thank you for your review of our Laboratoire PRONATUR website. We are sorry to hear that your experience was only average. If you have any suggestions for improving our service, please feel free to share them with us.

Kind regards,
The Laboratoire PRONATUR team
J
Joelle L.
Rating: 4 out of 5
following a purchase from 19/12/2024
Very effective
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Response from Laboratoire PRONATUR
Thank you very much for your positive review of our PRONATUR laboratory! We are delighted that our products have been beneficial to you. Please do not hesitate to contact us if you need more information about our products.
C
Christine D.
Rating: 2 out of 5
following a purchase from 07/12/2024
Good product; it will take time. The parcel arrived quickly.
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Response from Laboratoire PRONATUR
Hello Christine, thank you for your review on our website. We are happy that you enjoyed our products, and we are constantly working to improve our delivery times. Thank you for your trust in Laboratoire PRONATUR.
A
Aline F.
Rating: 4 out of 5
following a purchase from 22/05/2024
Relieves pain well
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Response from Laboratoire PRONATUR
Thank you for your positive review. We are happy to know that our product has helped relieve your pain. Please feel free to share your experience with our product in the future. Thank you again for trusting our PRONATUR laboratory.
G
Gilbert S.
Rating: 4 out of 5
following a purchase from 06/12/2024
delivery within the stated timeframe,
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Response from Laboratoire PRONATUR
Thank you for your positive review of our PRONATUR laboratory. We are delighted that our delivery service met your expectations by respecting the stated deadlines. We hope to continue meeting your expectations in the future.
S
Solfato V.
Rating: 4 out of 5
following a purchase from 03/12/2024
I've bought from Pronatur several times and am very satisfied. A cream that relieves me very quickly.
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Response from Laboratoire PRONATUR
Thank you for your positive feedback on our products. We are delighted to know that you are satisfied with them. This encourages us to continue offering quality products that meet our customers' needs. We hope to see you again soon on our website!
B
Brigitte B.
Rating: 4 out of 5
following a purchase from 18/11/2024
Great product.
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Response from Laboratoire PRONATUR
Thank you very much, Brigitte, for your positive review of our PRONATUR laboratory! We are delighted that you liked our product and hope to continue meeting your expectations in the future. See you soon!
D
Dominique F.
Rating: 4 out of 5
following a purchase from 16/11/2024
It's too soon to know whether it will relieve my pain, as I haven't been using it for long.
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Response from Laboratoire PRONATUR
Hello Dominique, thank you for your review on our website. We are delighted that you chose our products to relieve your pain. We hope they will meet your expectations. Please feel free to share your feedback with us after using them for a longer period. We look forward to seeing you again on our website!
M
Marie-Jocelyne G.
Rating: 4 out of 5
following a purchase from 25/10/2024
I will give my opinion later, as I only received my order recently.
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Response from Laboratoire PRONATUR
Thank you for your feedback. We remain available if you have any questions about our product. We look forward to hearing from you again.
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