The store consistently delivers on reliability with fast, on-time delivery and well-packaged orders, often accompanied by a small gift and clear, easy-to-use websites. Customers repeatedly highlight the effectiveness of the products, noting relief from joint, muscle, and back pain and ongoing positive results from staples like Agyflex and its joint supplements. Product quality is emphasized through long-term use, repeated orders, and satisfaction across multiple years, with many praising the effectiveness and consistent results. Customer service is described as reliable and supportive, with clear ordering processes and appreciative comments about promotions, loyalty, and helpful staff.
Hello André, thank you for your feedback about our Laboratoire PRONATUR website. We understand your comment about the tubes' capacity and will take your opinion into consideration as we improve our product range. Please feel free to share your suggestions so we can better meet your expectations.
D
Danielle R.
Rating: 3 out of 5
following a purchase from 12/03/2026
One of the products I ordered was unavailable, and you sent a massage tube instead! Kind regards
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Response from Laboratoire PRONATUR
Dear Danielle,
Thank you for your feedback, and we regret that your experience was not entirely satisfactory. We apologize for substituting a massage tube, but the product in question was a gift that was out of stock.
Kind regards,
The Laboratoire PRONATUR team.
V
Viviane M.
Rating: 3 out of 5
following a purchase from 24/02/2026
The ointment didn't work for me.
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Response from Laboratoire PRONATUR
Hello Viviane,
Thank you for taking the time to share your opinion about our product. We are sorry to hear that it did not meet your expectations. Your feedback is valuable and helps us improve our products. Please feel free to contact us directly to discuss your experience or get personalized advice.
Kind regards,
The Laboratoire PRONATUR team
I
Isa A.
Rating: 3 out of 5
following a purchase from 04/02/2026
Incomplete parcel, but the missing items were quickly redelivered
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Response from Laboratoire PRONATUR
Hello Isa,
Thank you for taking the time to share your experience with us. We are sorry to hear that your parcel was incomplete, but we are glad that the missing items were redelivered quickly. Your satisfaction is our priority, and we take your feedback very seriously as we work to improve our services. Please do not hesitate to contact us if you have any other questions or needs.
Kind regards,
The PRONATUR Laboratory team
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Gilles T.
Rating: 3 out of 5
following a purchase from 06/01/2026
After a week of treatment, no effects yet
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Response from Laboratoire PRONATUR
Hello Gilles,
Thank you for taking the time to share your review. We understand that you are waiting for results after a week of treatment. Everyone's body reacts differently, and the effects may become more noticeable over time. Please don't hesitate to contact us if you have any questions or would like further advice. Your satisfaction is our priority.
Kind regards,
The Laboratoire PRONATUR team.
R
Rene M.
Rating: 3 out of 5
following a purchase from 08/08/2025
Hello, I paid 6 euros for shipping to have it delivered a day late. Before, I paid 5 euros for shipping and it was delivered on time.
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Response from Laboratoire PRONATUR
Hello Rene,
Thank you for your feedback, and we are sorry to hear that your delivery was delayed. Your satisfaction is our priority, and we are taking your comments into account to improve our shipping service. Please don't hesitate to contact us if you have any other suggestions or needs.
M
Martine N.
Rating: 3 out of 5
following a purchase from 27/02/2025
I don't know the product's benefits yet
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Response from Laboratoire PRONATUR
Hello Martine,
Thank you for your review. We understand that the benefits of our products may take some time to become apparent, and we encourage you to consult the detailed information on our website. Please do not hesitate to contact us with any questions or to share your experience.
R
Renee C.
Rating: 3 out of 5
following a purchase from 20/02/2025
Very nice, but the shark cartilage capsules make me sick. What a shame, as I spent 51 euros. Thank you
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Response from Laboratoire PRONATUR
Hello Renée,
Thank you for taking the time to share your feedback. We are delighted that you appreciated our service, but we are sorry to hear that the shark cartilage capsules don't suit you. Your feedback is valuable and will help us improve our products. Please feel free to contact us directly to discuss your concerns or explore other options.
Kind regards,
The PRONATUR Laboratory team
M
Maryvonne R.
Rating: 3 out of 5
following a purchase from 15/12/2024
Average
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Response from Laboratoire PRONATUR
Hello Maryvonne,
Thank you for your review of our Laboratoire PRONATUR website. We are sorry to hear that your experience was only average. If you have any suggestions for improving our service, please feel free to share them with us.
Kind regards,
The Laboratoire PRONATUR team
I
Isabelle G.
Rating: 3 out of 5
following a purchase from 25/09/2024
Nothing to report about the laboratory, from which I have already bought products
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Response from Laboratoire PRONATUR
Thank you for your positive review!
S
Sylvie H.
Rating: 3 out of 5
following a purchase from 11/09/2024
Everything is perfect
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Response from Laboratoire PRONATUR
Thank you for your positive feedback. We are delighted that you were satisfied with our services. We will continue to do our best to offer you an optimal experience.
S
Sandrine G.
Rating: 3 out of 5
following a purchase from 31/08/2024
Good product, but it's a shame I didn't receive the soap and the promised gift in my parcel. I sent several complaints but got no response. The customer service is not great!!
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Response from Laboratoire PRONATUR
Dear Sandrine,
Thank you for taking the time to share your feedback on our website. I am delighted to hear that you are satisfied with our product. However, I am sorry that you did not receive the soap and gift promised in your parcel. You did not enter the corresponding PROMO codes in your basket, as indicated on the website, but to make it up to you, we sent them to you free of charge in a second parcel.
Thank you for placing your trust in our laboratory.
Kind regards, Jean
L
Louis P.
Rating: 3 out of 5
following a purchase from 21/08/2024
Delivery times were met, and the amounts were correct. Innovative product; time will tell how well it works.
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Response from Laboratoire PRONATUR
Thank you for your feedback, LOUIS. We are pleased to hear that you were satisfied with the delivery time and the amount charged for your order. We hope our innovative product will meet your expectations.
B
Bernadette R.
Rating: 3 out of 5
following a purchase from 23/07/2024
I have only just started taking this dietary supplement, so it's hard to know whether it's good or not.
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Response from Laboratoire PRONATUR
Hello Bernadette,
Thank you for your review of our PRONATUR laboratory. We are pleased that you chose to try our dietary supplement. Since you have only just started taking it, it is indeed difficult to know whether it suits you or not. We suggest continuing to use it for a few weeks to see how it affects your body. Please keep us updated on your experience with our product. Thank you again for your trust, and see you soon! The PRONATUR team.
E
Eric E.
Rating: 3 out of 5
following a purchase from 18/06/2024
In my order, which totaled more than €50, I was supposed to receive a soap that I would have liked to try... but there was no sign of it. Best regards.
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Response from Laboratoire PRONATUR
Hello Eric, thank you for your review of our website. We are sorry that you did not receive the soap you were expecting with your order. You did not use the code "GIFT" as indicated in the cart. But no worries, we will send one to you at our expense as soon as possible. Thank you for your understanding, and see you soon on our website. Kind regards.
I
Isabelle C.
Rating: 3 out of 5
following a purchase from 30/05/2024
Sorry, it doesn't work for pain as I thought it would; it's not strong enough.
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Response from Laboratoire PRONATUR
Thank you for your review. We are sorry that our product was not effective for your pain. We encourage you to continue looking for a solution that better suits your needs.
F
Florian C.
Rating: 3 out of 5
following a purchase from 20/03/2024
The shopping experience was perfect. However, I remain skeptical about the product's effectiveness, apart from the cooling sensation it provides.
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Response from Laboratoire PRONATUR
We are delighted that your shopping experience with our PRONATUR laboratory was satisfactory. Regarding the effectiveness of our products, please remember that it can vary from person to person and that it is important to follow the instructions for use. Please feel free to share your experience with us; we are always listening to our customers so that we can improve our products. Thank you for your trust, and see you soon on our website!
G
Gisele U.
Rating: 3 out of 5
following a purchase from 05/03/2024
A product that was supposed to be delivered with a measuring scoop. The scoop was broken, and apparently it cannot be replaced.
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Response from Laboratoire PRONATUR
Hello GISELE, I am sorry to hear that you had a problem with your measuring scoop. Unfortunately, some parts can break during shipping, and we do our best to replace them quickly. If you need help resolving this issue, please do not hesitate to contact us directly. Thank you for your feedback.
N
Nadia G.
Rating: 3 out of 5
following a purchase from 28/02/2024
Not bad, my hands still hurt a little.
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Response from Laboratoire PRONATUR
Thank you for your feedback. We are happy to know that you enjoyed our website. We will do everything we can to improve the user experience and make your visit even more enjoyable. We hope to see you again soon on PRONATUR.
F
France R.
Rating: 3 out of 5
following a purchase from 22/02/2024
The delivery was certainly fast. Argiflex did not relieve my shoulder problem. I have tendinitis and muscle pain, especially when I wake up in the morning. Perhaps there is something better or more suitable? Thank you. Kind regards.
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Response from Laboratoire PRONATUR
Hello France, thank you for your review. We are glad your order arrived quickly. Regarding your shoulder problem, it is important to consult a healthcare professional to determine whether Argiflex is the most suitable product for you. We also recommend looking at our range of products to find one that may better meet your needs. Kind regards, the Laboratoire PRONATUR team.
J
Jean Christophe C.
Rating: 3 out of 5
following a purchase from 06/02/2024
Great product
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Response from Laboratoire PRONATUR
Thank you for your positive feedback on our product. We do everything we can to offer our customers quality products. Please feel free to share any suggestions for improvement. We look forward to seeing you again on our website.
B
Bernard V.
Rating: 3 out of 5
following a purchase from 28/01/2024
Good
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Response from Laboratoire PRONATUR
Thank you for your positive review. We are delighted that you enjoyed our laboratory. We do everything we can to offer our customers high-quality, natural products. We look forward to seeing you again at PRONATUR.
C
Catherine S.
Rating: 3 out of 5
following a purchase from 08/01/2024
This product does not meet my needs for more severe pain. I took anti-inflammatory medication to really relieve the pain day and night. Thank you.
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Response from Laboratoire PRONATUR
Hello Catherine, thank you for your feedback on our website. We are sorry to hear that our product did not meet your pain relief needs. We recommend consulting your doctor to find a solution suited to your situation. We hope you find an effective way to relieve your pain. Thank you for trusting our laboratory.
C
Corinne S.
Rating: 3 out of 5
following a purchase from 30/12/2023
Nothing to complain about with the product, except that I ordered two tubes at full price and the next day there was an offer where the second one was free, so, well! You trust them, order two tubes with your first order, and then you see this!! Disgraceful.
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Response from Laboratoire PRONATUR
Thank you for your positive review of the product. You probably saw an advertisement on Facebook that is more than three years old and that we stopped sponsoring a long time ago. However, social media users continue to share it and spread it, as does Google. Of course, we could stop the listing by clicking a button, but we choose not to, out of respect. And even if it were a new promotion, what should we do about previous orders? If you have a solution, we’re all ears. We wish you a very happy new year, and we would still like to apologize if this promotion, which is still circulating, upset you. Customer Service.
M
Marthe S.
Rating: 3 out of 5
following a purchase from 06/12/2023
Good product
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Response from Laboratoire PRONATUR
Hello Marthe, thank you very much for your review on the Laboratoire PRONATUR website. We are delighted that you are satisfied with our product. Please feel free to contact us again if you need any other natural products. All the best!
B
Benoit L.
Rating: 3 out of 5
following a purchase from 12/11/2023
Good product. Pleasant sensation.
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Response from Laboratoire PRONATUR
Thank you for your comment. We are delighted that you enjoyed our product. Please feel free to keep sharing your feedback with us!
T
Thérèse R.
Rating: 3 out of 5
following a purchase from 19/10/2023
The product eased my hip pain but was not effective for my back pain.
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Response from Laboratoire PRONATUR
Hello, thank you for sharing your experience. If massaging with our gel does not provide noticeable relief, we can only advise you to seek medical advice promptly. Have you considered taking a course of Harpagophytum alongside regular massages? If you would like our expert to contact you by phone, please call our sales department at 0987325443.
N
Norbert K.
Rating: 3 out of 5
following a purchase from 09/10/2023
For €5 in shipping fees, you have to wait a week for the post to deliver it
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Response from Laboratoire PRONATUR
I understand your disappointment, and I am sorry you had to wait so long to receive your order. We do our best to ship our products quickly, and we are taking your feedback into account to improve our delivery service. Thank you for your feedback.
I
Isabelle L.
Rating: 3 out of 5
following a purchase from 29/09/2023
Perfect texture for massage and a pleasant fragrance, but I am only moderately satisfied with its effectiveness on muscle tension, despite applying it daily.
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Response from Laboratoire PRONATUR
Thank you, Isabelle, for your feedback. We are glad to hear that you like our product's texture and fragrance. We have taken note of your comment about its effectiveness and are constantly working to improve our products to meet our customers' needs. Please feel free to tell us more about the muscle areas you targeted so we can offer you the best advice. Thank you again for your review and for trusting our brand. Have a lovely day!
C
Catherine H.
Rating: 3 out of 5
following a purchase from 28/09/2023
Good immediate effect, but it doesn't cure it; it provides relief.
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Response from Laboratoire PRONATUR
Thank you for your feedback, Catherine. We're delighted that our product has a good immediate effect for you. However, we understand that our products are not miracle cures and are not intended to cure, but to relieve symptoms. Thank you for trusting our laboratory.
L
Luc S.
Rating: 3 out of 5
following a purchase from 18/09/2023
I can't fully judge because one product in my order was out of stock, and I still haven't received it.
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Response from Laboratoire PRONATUR
I am sorry for the inconvenience caused by one of our products being out of stock. We do our best to manage inventory so that we can always provide our customers with quality products. We will do everything possible to ensure you receive your order as soon as possible. Thank you for your patience and understanding.
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Ginette C.
Rating: 3 out of 5
following a purchase from 08/09/2023
I have a lot of osteoarthritis and had surgery for a herniated disc. I’m in a lot of pain, and right now my leg and knees are hurting badly. This ointment hasn’t brought much relief, but I’ve only just started using it, so we’ll see. I’ve already tried several things that weren’t effective. See you soon.
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Response from Laboratoire PRONATUR
Thank you for your review of our website, Ms. Ginette. I’m sorry to hear that our ointment hasn’t brought you any relief yet. We understand your frustration and hope our product will be able to help you in time. Best of luck in your fight against osteoarthritis and your herniated disc. Kind regards, The PRONATUR Laboratory team.
A
Aline S.
Rating: 3 out of 5
following a purchase from 19/07/2023
Not enough time to give an opinion on the products
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Response from Laboratoire PRONATUR
Thank you for your review, Aline. I understand that you have not had enough time to give an opinion on our products. Please get back to us once you have tried our products for longer. We would be delighted to hear your feedback. Thank you again for your rating and for trusting our PRONATUR laboratory.
M
Martine M.
Rating: 3 out of 5
following a purchase from 06/06/2023
For now, after a few days of use, I haven't noticed much improvement in the osteoarthritis in my knees!! Should I keep going?
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Response from Laboratoire PRONATUR
Hello, massaging with our gel does not cure the condition, but it relieves discomfort and provides a sense of well-being. With 2 to 3 applications a day, which you can supplement in the evening with the POULTICE, the feeling of well-being will become increasingly noticeable and last longer with continued use. So yes, you should keep going! Best wishes.
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Pascale D.
Rating: 3 out of 5
following a purchase from 24/05/2023
Effective, relieves pain.
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Response from Laboratoire PRONATUR
Thank you for your positive feedback about our Pronatur laboratory. We are delighted that our products are effective and relieve your pain. Please feel free to share your impressions of our other products.
C
Catherine H.
Rating: 3 out of 5
following a purchase from 11/05/2023
Good products, but the telephone service was not very pleasant. The receptionist interrupted me and did not listen to my request
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Response from Laboratoire PRONATUR
Thank you for your review, Catherine. We are sorry that you did not have a pleasant experience on the phone with our team. We have taken note of your feedback and will do our best to improve our customer service in the future. We are glad you appreciate our products. We hope to see you again soon.
M
Mohammed Z.
Rating: 3 out of 5
following a purchase from 05/03/2023
Hello, good products, but the prices are high.
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Response from Laboratoire PRONATUR
Thank you for your feedback. We hope our products help you achieve the results you want, and we are constantly working to improve our prices. We are here if you have any other questions.
M
Maryse N.
Rating: 3 out of 5
following a purchase from 29/01/2023
The gel gives me a little relief, but I have serious problems with my arms. The right one has a torn tendon, long biceps tendinopathy that appears to be thinning, with peritendinitis. The left one has simple supraspinatus tendinitis, glenohumeral and acromioclavicular osteoarthritis, and cervical osteoarthritis. No surgery for the torn tendon. I
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Response from Laboratoire PRONATUR
Thank you very much for your comment. We are sorry to hear that you have had problems with your arms, and we are glad that our gel is helping you. Please don't hesitate to contact us if you need further information or have any questions. We hope you find relief from your pain.
S
Sauveur L.
Rating: 3 out of 5
following a purchase from 25/01/2023
Products that are ineffective or barely effective
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Response from Laboratoire PRONATUR
Hello Sauveur, thank you for your review. We are sorry that our products did not meet your expectations. We are doing everything we can to improve the quality of our products. If you wish, please feel free to contact us and share your concerns.
C
Catherine T.
Rating: 3 out of 5
following a purchase from 21/01/2023
I am satisfied with the products; however, this is the second time the parcel has arrived damaged. The cardboard box is very flimsy and tears at the corners. The first time, I refused the parcel because products were missing. This time the products were inside, but the postal service had reinforced the entire parcel with tape... Given this situation, I am unsure about continuing to place orders.
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Response from Laboratoire PRONATUR
Hello, thank you for your comment on the quality of the products, but we are surprised about the cardboard packaging. We regularly prepare test parcels and send them to ourselves to check delivery times and the condition of the parcel upon receipt. We have not noticed any particular issues in this regard. However, we have noted your comment and are filing a complaint with Colissimo. Thank you for your feedback.
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