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C
Rating: 1 out of 5
As simple as having a delivery person bring it home. I needed a taxi to go pick it up. 15 €, who covers that expense?
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Customer reviews of Lapasion Internacional S.A
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 342 published reviews
Summary of reviews
The store consistently delivers tasty products with reliable, fast shipping and clear order status updates, ensuring packages arrive in excellent condition and customers can track their progress throughout. The personal attention and responsive service stand out, with staff who proactively assist, answer inquiries, and resolve issues, making the shopping experience feel attentive and trustworthy. Product variety is praised, including whole and sugar-free options, almond pastes, and regional pastries, with customers repeatedly noting high satisfaction with taste, texture, and value. Several reviews highlight convenient online ordering, accurate product descriptions, and packaging that preserves freshness, contributing to a smooth, dependable overall experience.
Reviews 1 and 2 stars
Reset filtersC
Rating: 2 out of 5
In the box of the puff pastries, some have come damaged
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Response from Lapasion Internacional S.A
Hello, We regret that some of the puff pastries arrived damaged and were not in the expected condition. Although we take special care in the packaging of our products, puff pastries are particularly delicate and can sometimes be affected during transport. We appreciate you informing us of this incident. We take note to continue improving and offer the best possible experience to our customers.
C
Rating: 2 out of 5
The quality of the product is very low. Nothing like what they advertise. Very disappointed.
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Response from Lapasion Internacional S.A
Hello, José: We sincerely regret that the product did not meet your expectations. We are surprised by your rating, as we take great care in both the selection of ingredients and the preparation of our products. However, we understand that tastes and expectations can vary from person to person. We would like to know more details about what happened so we can review your case and continue improving. If you wish, you can contact us indicating which aspect of the product you did not like. We appreciate you sharing your opinion.
C
Rating: 1 out of 5
I still haven't received it, with delivery scheduled for April 1st
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C
Rating: 1 out of 5
The order should have arrived on 11/9/25, but today, 17/11, it still hasn't arrived. I imagine it will be an Amazon problem, but the truth is that it hasn't arrived. My rating is poor.
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C
Rating: 1 out of 5
I placed an order a week ago and I haven't received it. A food product shouldn't be going around in delivery like that.
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C
Rating: 1 out of 5
Make sure that orders arrive on time and in good condition. Especially when you are just a few kilometers away. It is clear that the fault will not be only yours, but you are the ones who choose who delivers the orders.
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C
Rating: 2 out of 5
I bought a 2kg box and this afternoon I tried 2 borrachos but they are very dry! They barely contain liquor... I will have to soak them in milk and I am left wanting a good borracho... Now 2 kg that will feel eternal... :(
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C
Rating: 1 out of 5
Change the delivery company, my order hasn't arrived after 5 days, and they haven't solved the problem either.
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C
Rating: 2 out of 5
Fast shipping but the packaging was not adequate. There were lots of broken cookies. That said, they are very tasty.
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C
Rating: 2 out of 5
Not delivered yet
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C
Rating: 1 out of 5
They are very bad now in summer
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C
Rating: 1 out of 5
The order has been at my neighbor's house for two days, the carrier didn't even call me to inform me. I find it a disgrace
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Response from Lapasion Internacional S.A
We regret that the transport agency did not provide you with an adequate service. We will contact them to inform them of what happened.
C
Rating: 1 out of 5
I have not received the order yet,...
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Response from Lapasion Internacional S.A
Good morning, we regret that the transport agency did not meet the delivery deadline. We will see what happened and request that they deliver it as soon as possible.
C
Rating: 2 out of 5
15% arrived very broken, 25% quite broken, 20% somewhat broken, and only 40% arrived well.
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