Customer reviews of L’Atelier du Vin

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 799 published reviews
5 734 92% 4 42 5% 3 14 2% 2 2 0% 1 7 1%

Summary of reviews

L'Atelier du Vin delivers a consistently positive experience with fast, reliable delivery and careful packaging that often includes handwritten notes and gift wrapping, enhancing the sense of thoughtful service. Customers highlight product quality across a range of items, from sturdy, elegant tools to beautifully crafted glassware and accessories that meet or exceed expectations. The support team is repeatedly described as courteous, efficient, and proactive, providing quick resolutions and seamless exchanges or upgrades when needed. Overall, the combination of well-made products, timely delivery, and attentive, personalized service creates a strong, satisfying shopping experience.

Reviews 1, 2, 3, 4 and 5 stars

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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/11/2020
Order processed very quickly and items conform to specifications. Site navigation is simple and efficient.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/11/2020
Fast
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/11/2020
aaaa
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/11/2020
Fast delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/11/2020
Very satisfied.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 20/11/2020
No worries, everything is impeccable!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 18/11/2020
Received on time, even the evening before.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/11/2020
fast, trouble-free, precise - from order to delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 17/11/2020
No problem, fast delivery and products in excellent condition
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 17/11/2020
Customer service is super responsive to questions. First order placed on Monday, delivery received in just 2 days in perfect condition. The order was complete and very well packaged! Thank you L'Atelier du vin - I'm delighted to find excellent quality accessories made in France and will definitely be ordering again soon.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/11/2020
Delighted with the purchase Perfect service and communication
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 09/11/2020
Very fast
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 09/11/2020
It was to replace the same item that I had had for years but which broke after good and loyal service. Everything was perfect!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/11/2020
Very good.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 29/10/2020
I ordered the corkscrew on October 29, as a gift for someone of value to me, the recipient received it on November 6 and not within 48 hours. He received the corkscrew almost with full of cracks. I contacted customer service and they told me they couldn't do anything unless the recipient returned the corkscrew, although I made it clear that: 1- I no longer have contact with the recipient, 2- it's not ethical to tell someone to return a gift (I sent the photo of the corkscrew to customer service, since the recipient sent it to thank me) and the cracks are clear. Thanks for the service.
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Response from L’Atelier du Vin
Dear Madam, Thank you for your order and for taking the time to write us these words. To come back to your case, it was entirely taken care of in due time by our customer service department. Indeed, you sent us a picture showing the defects on the corkscrew. As the corkscrew had been sent new and without scratches, we believe that it was a result of mishandling when unpacking the package, and that the corkscrew had fallen out. We offered to send a replacement corkscrew to your addressee, but to do this we had to receive the return of the first shipment. We would also like to inform you that we cannot be held responsible for the delivery times of our logistics partners (in this case Colissimo), due to the current situation and the occasional delays that may occur in deliveries.
Please do not hesitate to contact our customer service team,
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/10/2020
nothing to report
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 21/10/2020
Very professional and I got a little gift so I'm happy.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 19/10/2020
Wide selection
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 20/10/2020
Plenty of choice, for all budgets. Fast delivery and quality products.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/10/2020
I had the opportunity to speak directly to the head of "L'Atelier du Vin" by e-mail, and he was extremely courteous and accommodated my request to the best of his ability.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/10/2020
Product as advertised and delivery on time.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/10/2020
Efficiency and a little attention that makes all the difference!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/10/2020
Excellent product, as described and fast delivery!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 29/09/2020
Fast, efficient.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/10/2020
Impeccable, fast, attentive service. Good quality products made in France. A wonderful discovery.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/09/2020
conforms to my order
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/09/2020
Very good service, fast and careful delivery. Bonus: 4 free coasters and a handwritten thank-you letter. Highly recommend!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/09/2020
Fantastic customer service and speedy delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/09/2020
Easy ordering, on-time delivery. Perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/09/2020
very satisfied; that doesn't surprise me from my Friend Pierre RICHARD!!!!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/09/2020
Item received promptly, very well packaged with gift.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 14/09/2020
The site is very pleasant but missing information meant that I did not order a product that met my expectations. It's not easy to return a product.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/09/2020
Very serious,Order received on time - Little handwritten note to thank you for the order - great service - next order for Christmas!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/09/2020
Modest order but impeccable service
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 09/09/2020
Serious site, well organized and very easy to access. The products are of high quality and I needed to exchange information by email. The staff are extremely reliable, attentive and attentive to your needs. I recommend this site.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/09/2020
Fast, tracked shipping
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/09/2020
Fast and careful delivery, with a little adorable and personalized attention added in the parcel. I'm delighted, I recommend and will recommend l'Atelier du Vin!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 30/08/2020
All good
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/08/2020
excellent!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/08/2020
Effective and beautiful product
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