L'Atelier du Vin delivers a consistently positive experience with fast, reliable delivery and careful packaging that often includes handwritten notes and gift wrapping, enhancing the sense of thoughtful service. Customers highlight product quality across a range of items, from sturdy, elegant tools to beautifully crafted glassware and accessories that meet or exceed expectations. The support team is repeatedly described as courteous, efficient, and proactive, providing quick resolutions and seamless exchanges or upgrades when needed. Overall, the combination of well-made products, timely delivery, and attentive, personalized service creates a strong, satisfying shopping experience.
Customer service that asks for the invoice for an item you're trying to get repaired, minimum service. Damage
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Response from L’Atelier du Vin
Hello Sir, Indeed, this is a first response to your request following your e-mail according to our usual procedures. We have asked you for photos/video in order to determine the product you have in your possession, as well as the problem encountered with it. However, we still haven't received any feedback from you, and we're sorry to see it in this negative review. Please be aware that we offer a repair service and also remote assistance to try and define together the problem encountered with your corkscrew. We will send you an e-mail with this in mind. Have a nice day L'Atelier du Vin team
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 19/12/2021
Everything was perfect, the product conformed to the description and delivery was very fast. Nothing to say, I highly recommend this site!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 20/12/2021
Perfect and serious.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/12/2021
Top!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/12/2021
Good buy, delivered on time. Thanks for the gift. The caps are practical.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/12/2021
Fast delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/12/2021
Good experience
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/12/2021
Corresponds to my expectations
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 09/12/2021
Very good. Good sales follow-up and quick, easy e-mail exchange.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/12/2021
Order received very quickly and the small attention slipped in the parcel is more than very commercial. Not disappointed with my order.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/12/2021
24 days for shipping
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Response from L’Atelier du Vin
Hello, Thank you for your interest in our brand and products. We apologize for the unusual delay in delivery. The order left our factory on December 12. The mail flow at the end of the year is very important, that's why the delivery to your country in Romania had to take some time. Sorry again for the inconvenience L'Atelier du Vin
Spedizione puntuale, servizio clienti professionale
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/12/2021
Great product and fast delivery.
Bravo
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/12/2021
very good service, very good product
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/12/2021
Great Christmas gift
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/12/2021
Very fast and very nice!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2021
Mycket bra!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/12/2021
Very nice product
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 30/11/2021
Perfect. Absolutely perfect!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/11/2021
Item is clearly visible and details are well indicated
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 21/11/2021
Very good
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 20/11/2021
High-quality site
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/11/2021
Very nice site with quality and design articles
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/11/2021
I am disappointed by the fact that I paid 10€ for an engraving of initials on a metal corkscrew and that the engraving arrives... on the box.
It's not mentioned anywhere, which is a real disappointment for me.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 18/11/2021
Faultless speed for sending the order, super satisfied, with
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 17/11/2021
Good is no problem for delivery.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/11/2021
Very good contact Very good order tracking
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/11/2021
Very good
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/11/2021
Very good
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/10/2021
Top no problem
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/10/2021
Beautiful site. Great product quality and top-notch customer service!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/10/2021
Perfect and clear
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/10/2021
Thank you for solving the customs problem and for tracking the package. I really liked the gift.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/09/2021
Impeccable
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/09/2021
No opinion
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 18/09/2021
very pretty
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 18/09/2021
perfect for delivery times
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/09/2021
Perfect
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/08/2021
Not necessarily rich, but good.
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