Customer reviews of L’Atelier du Vin

9,7 /10

Based on 799 published reviews

Summary of reviews

L'Atelier du Vin delivers a consistently positive experience with fast, reliable delivery and careful packaging that often includes handwritten notes and gift wrapping, enhancing the sense of thoughtful service. Customers highlight product quality across a range of items, from sturdy, elegant tools to beautifully crafted glassware and accessories that meet or exceed expectations. The support team is repeatedly described as courteous, efficient, and proactive, providing quick resolutions and seamless exchanges or upgrades when needed. Overall, the combination of well-made products, timely delivery, and attentive, personalized service creates a strong, satisfying shopping experience.

Reviews 1, 2 and 4 stars

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Acheteur vérifié

Published on 24/11/2020 à 07h13 following a purchase from 27/10/2020

nothing to report

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Acheteur vérifié

Published on 09/11/2020 à 06h45 following a purchase from 13/10/2020

Product as advertised and delivery on time.

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Acheteur vérifié

Published on 16/10/2020 à 11h13 following a purchase from 14/09/2020

The site is very pleasant but missing information meant that I did not order a product that met my expectations. It's not easy to return a product.

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Acheteur vérifié

Published on 22/09/2020 à 16h10 following a purchase from 27/08/2020

Effective and beautiful product

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Acheteur vérifié

Published on 15/07/2020 à 23h30 following a purchase from 29/06/2020

Easy to order

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Acheteur vérifié

Published on 10/06/2020 à 20h09 following a purchase from 24/05/2020

Very good product, fast shipment with a little gift. I'll just take off one star for the rather high shipping costs.

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Acheteur vérifié

Published on 11/05/2020 à 12h52 following a purchase from 18/04/2020

Good but a bit expensive.

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Acheteur vérifié

Published on 01/05/2020 à 13h37 following a purchase from 11/04/2020

Wrong address on the parcel, I had to travel 20km to pick up my parcel, impossible to get them on the phone...

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Acheteur vérifié

Published on 03/02/2020 à 21h46 following a purchase from 08/12/2019

Delivery to be reviewed! First reception, 3 glasses out of 4 broken... Second reception, another glass broken... In the end I still got my batch of 4 glasses but I still find the delivery service deplorable. I won't be ordering any more glasses from here!

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Acheteur vérifié

Published on 03/02/2020 à 20h11 following a purchase from 11/12/2019

Easy, intuitive navigation. Question on date of birth unnecessary and "blocking".

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Acheteur vérifié

Published on 19/11/2019 à 07h27 following a purchase from 15/09/2019

First package received did not contain the correct order. Excellent level of customer service (Maelle) and the correct order sent quickly and free of charge.

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