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A
Rating: 1 out of 5
not received the parcel
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Customer reviews of L’Atelier du Vin
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 814 published reviews
Summary of reviews
Customers consistently highlight excellent product quality and thoughtful craftsmanship, with many noting beautiful, well-made items, practical design, and features like engraving, sturdy packaging, and reliable performance. Delivery stands out for speed and reliability, with multiple mentions of fast, on-time shipping, careful handling, and efficient service including friendly, responsive support and even handwritten notes. The customer service experience is repeatedly described as courteous, professional, and proactive, resolving issues quickly and replacing items when needed. Overall, the store is perceived as trustworthy and capable, delivering impressive gifts and practical wine-related products that meet or exceed expectations.
Reviews 1, 2 and 4 stars
Reset filtersA
Rating: 1 out of 5
I ordered the corkscrew on October 29, as a gift for someone of value to me, the recipient received it on November 6 and not within 48 hours. He received the corkscrew almost with full of cracks. I contacted customer service and they told me they couldn't do anything unless the recipient returned the corkscrew, although I made it clear that: 1- I no longer have contact with the recipient, 2- it's not ethical to tell someone to return a gift (I sent the photo of the corkscrew to customer service, since the recipient sent it to thank me) and the cracks are clear. Thanks for the service.
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Response from L’Atelier du Vin
Dear Madam, Thank you for your order and for taking the time to write us these words. To come back to your case, it was entirely taken care of in due time by our customer service department. Indeed, you sent us a picture showing the defects on the corkscrew. As the corkscrew had been sent new and without scratches, we believe that it was a result of mishandling when unpacking the package, and that the corkscrew had fallen out. We offered to send a replacement corkscrew to your addressee, but to do this we had to receive the return of the first shipment. We would also like to inform you that we cannot be held responsible for the delivery times of our logistics partners (in this case Colissimo), due to the current situation and the occasional delays that may occur in deliveries.
Please do not hesitate to contact our customer service team,
Please do not hesitate to contact our customer service team,
A
Rating: 4 out of 5
nothing to report
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A
Rating: 4 out of 5
Product as advertised and delivery on time.
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A
Rating: 2 out of 5
The site is very pleasant but missing information meant that I did not order a product that met my expectations. It's not easy to return a product.
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A
Rating: 4 out of 5
Effective and beautiful product
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A
Rating: 4 out of 5
Easy to order
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A
Rating: 4 out of 5
Very good product, fast shipment with a little gift. I'll just take off one star for the rather high shipping costs.
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A
Rating: 4 out of 5
Good but a bit expensive.
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A
Rating: 1 out of 5
Wrong address on the parcel, I had to travel 20km to pick up my parcel, impossible to get them on the phone...
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A
Rating: 1 out of 5
Delivery to be reviewed! First reception, 3 glasses out of 4 broken... Second reception, another glass broken... In the end I still got my batch of 4 glasses but I still find the delivery service deplorable. I won't be ordering any more glasses from here!
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A
Rating: 4 out of 5
Easy, intuitive navigation. Question on date of birth unnecessary and "blocking".
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A
Rating: 4 out of 5
First package received did not contain the correct order. Excellent level of customer service (Maelle) and the correct order sent quickly and free of charge.
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