Customer reviews of L’Atelier du Vin

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 799 published reviews
5 734 92% 4 42 5% 3 14 2% 2 2 0% 1 7 1%

Summary of reviews

L'Atelier du Vin delivers a consistently positive experience with fast, reliable delivery and careful packaging that often includes handwritten notes and gift wrapping, enhancing the sense of thoughtful service. Customers highlight product quality across a range of items, from sturdy, elegant tools to beautifully crafted glassware and accessories that meet or exceed expectations. The support team is repeatedly described as courteous, efficient, and proactive, providing quick resolutions and seamless exchanges or upgrades when needed. Overall, the combination of well-made products, timely delivery, and attentive, personalized service creates a strong, satisfying shopping experience.

Reviews 1, 3 and 5 stars

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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/04/2020
Super fast order, well packaged with a personalized note. Not to mention top-notch products. Thank you l'Atelier du Vin.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/04/2020
Quality products, fast and careful delivery, accompanied by a delicate touch.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 21/04/2020
Everything went smoothly. We even got a little extra gift with our order (which we didn't need).
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/04/2020
Fast and careful delivery, accompanied by a small gift that spoils nothing.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 11/04/2020
Wrong address on the parcel, I had to travel 20km to pick up my parcel, impossible to get them on the phone...
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/04/2020
Alles bestens!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/04/2020
Speed - efficiency - professionalism!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/03/2020
Great service despite the Covid 19 crisis. Thank you very much!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/03/2020
Very clear website, efficient ordering and delivery, even in times of confinement, quality product, and even a little gift!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/03/2020
Very good site and the article corresponds to my expectations, very good product and impeccable delivery! With in more a small gift of welcome, good surprise thank you for your serious.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 21/02/2020
as expected, fast and clean
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/12/2019
Highly responsive and professional customer service.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 19/01/2020
Very good
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/02/2020
Very fast and efficient
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/02/2020
Small bonus gift. Very nice!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 18/01/2020
all ok! Staff are wonderfoul
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/12/2019
Awsome Service, and beautiful quality, very happy !
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/12/2019
clear, simple site
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 12/12/2019
completely satisfied
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 08/12/2019
Delivery to be reviewed! First reception, 3 glasses out of 4 broken... Second reception, another glass broken... In the end I still got my batch of 4 glasses but I still find the delivery service deplorable. I won't be ordering any more glasses from here!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/12/2019
Careful, fast and personalized delivery. Really a very good site, the quality and service are there, well done!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/12/2019
Complete order with goodies and fast!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/12/2019
I had no problem placing my order and delivery was made as quickly as possible.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2019
I found exactly what I wanted for 2 people in different age brackets. The site is very well done.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/12/2019
Fast and convenient delivery.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/12/2019
Fast delivery with little touches in the parcel
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/12/2019
Superb personalized product, arrived quickly, plus I was entitled to little bonuses: top!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/12/2019
Perfect customer service
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 31/10/2019
Top customer service: say what you do and do what you say, a basic principle not so often mastered. Here, that's the case ... and with a smile!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/09/2019
Impeccable products Fast turnaround Friendly staff And sometimes even little gifts I'm already looking for what to recommend
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/09/2019
Very good telephone reception .fast delivery .thank you
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/10/2019
An error in the reference number delivered but the necessary steps were taken quickly. I recommend it.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 31/10/2019
Es ging super schnell und war total liebevoll verpackt
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 12/09/2019
Fast delivery. It was a birthday present for my husband and he loved it, he uses it all the time. Thank you!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/09/2019
Excellent , impeccable service , fast , careful packaging , I recommend
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