Customer reviews of L’Atelier du Vin

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 813 published reviews

Summary of reviews

Customers consistently highlight excellent product quality and thoughtful craftsmanship, with many noting beautiful, well-made items, practical design, and features like engraving, sturdy packaging, and reliable performance. Delivery stands out for speed and reliability, with multiple mentions of fast, on-time shipping, careful handling, and efficient service including friendly, responsive support and even handwritten notes. The customer service experience is repeatedly described as courteous, professional, and proactive, resolving issues quickly and replacing items when needed. Overall, the store is perceived as trustworthy and capable, delivering impressive gifts and practical wine-related products that meet or exceed expectations.

2 star reviews

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Yoav G.
Rating: 2 out of 5
following a purchase from 04/10/2023
Delivery was really bad. I had to contact customer service and they basically told me to call the local post office. I got the items 4 weeks later...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/09/2020
The site is very pleasant but missing information meant that I did not order a product that met my expectations. It's not easy to return a product.
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