Customer reviews of L’Atelier du Vin

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 799 published reviews

Summary of reviews

L'Atelier du Vin delivers a consistently positive experience with fast, reliable delivery and careful packaging that often includes handwritten notes and gift wrapping, enhancing the sense of thoughtful service. Customers highlight product quality across a range of items, from sturdy, elegant tools to beautifully crafted glassware and accessories that meet or exceed expectations. The support team is repeatedly described as courteous, efficient, and proactive, providing quick resolutions and seamless exchanges or upgrades when needed. Overall, the combination of well-made products, timely delivery, and attentive, personalized service creates a strong, satisfying shopping experience.

2 star reviews

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Yoav G.
Rating: 2 out of 5
following a purchase from 04/10/2023
Delivery was really bad. I had to contact customer service and they basically told me to call the local post office. I got the items 4 weeks later...
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 14/09/2020
The site is very pleasant but missing information meant that I did not order a product that met my expectations. It's not easy to return a product.
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