Customer reviews of L’Atelier du Vin

9,7 /10

Based on 814 published reviews

Summary of reviews

Customers consistently highlight excellent product quality and thoughtful craftsmanship, with many noting beautiful, well-made items, practical design, and features like engraving, sturdy packaging, and reliable performance. Delivery stands out for speed and reliability, with multiple mentions of fast, on-time shipping, careful handling, and efficient service including friendly, responsive support and even handwritten notes. The customer service experience is repeatedly described as courteous, professional, and proactive, resolving issues quickly and replacing items when needed. Overall, the store is perceived as trustworthy and capable, delivering impressive gifts and practical wine-related products that meet or exceed expectations.

Reviews 2, 3 and 4 stars

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Acheteur Vérifié

Published on 22/05/2021 à 14h01 following a purchase from 23/04/2021

Fine

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Acheteur Vérifié

Published on 16/05/2021 à 16h45 following a purchase from 19/04/2021

A little difficult to place a first order...

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Acheteur Vérifié

Published on 14/04/2021 à 14h58 following a purchase from 19/03/2021

Very easy to navigate website. Delivery took longer than expected due to customization.

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Acheteur Vérifié

Published on 08/04/2021 à 10h12 following a purchase from 28/02/2021

ALL CLEAR.

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Acheteur Vérifié

Published on 30/03/2021 à 20h37 following a purchase from 25/12/2020

GOOD SERVICE

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Acheteur Vérifié

Published on 30/03/2021 à 20h06 following a purchase from 05/12/2020

No problem at all

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Acheteur Vérifié

Published on 30/03/2021 à 17h23 following a purchase from 16/12/2020

The site is clear and ergonomic in terms of navigation. An interesting choice of products, with the option of customization.

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Acheteur Vérifié

Published on 30/03/2021 à 17h17 following a purchase from 09/12/2020

....

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Acheteur Vérifié

Published on 24/11/2020 à 07h13 following a purchase from 27/10/2020

nothing to report

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Acheteur Vérifié

Published on 09/11/2020 à 06h45 following a purchase from 13/10/2020

Product as advertised and delivery on time.

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Acheteur Vérifié

Published on 16/10/2020 à 11h13 following a purchase from 14/09/2020

The site is very pleasant but missing information meant that I did not order a product that met my expectations. It's not easy to return a product.

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Acheteur Vérifié

Published on 22/09/2020 à 16h10 following a purchase from 27/08/2020

Effective and beautiful product

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Acheteur Vérifié

Published on 26/08/2020 à 09h03 following a purchase from 21/07/2020

No information on the size of the product, tasting glasses that have changed size and very less beautiful quality. They seem very fragile. Two out of four were chipped

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Acheteur Vérifié

Published on 15/07/2020 à 23h30 following a purchase from 29/06/2020

Easy to order

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Acheteur Vérifié

Published on 10/06/2020 à 20h09 following a purchase from 24/05/2020

Very good product, fast shipment with a little gift. I'll just take off one star for the rather high shipping costs.

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Acheteur Vérifié

Published on 11/05/2020 à 12h52 following a purchase from 18/04/2020

Good but a bit expensive.

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Acheteur Vérifié

Published on 03/02/2020 à 20h11 following a purchase from 11/12/2019

Easy, intuitive navigation. Question on date of birth unnecessary and "blocking".

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Acheteur Vérifié

Published on 19/11/2019 à 07h27 following a purchase from 15/09/2019

First package received did not contain the correct order. Excellent level of customer service (Maelle) and the correct order sent quickly and free of charge.

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