Customer reviews of L’Atelier du Vin

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 814 published reviews
5 747 92% 4 42 5% 3 14 2% 2 2 0% 1 9 1%

Summary of reviews

Customers consistently highlight excellent product quality and thoughtful craftsmanship, with many noting beautiful, well-made items, practical design, and features like engraving, sturdy packaging, and reliable performance. Delivery stands out for speed and reliability, with multiple mentions of fast, on-time shipping, careful handling, and efficient service including friendly, responsive support and even handwritten notes. The customer service experience is repeatedly described as courteous, professional, and proactive, resolving issues quickly and replacing items when needed. Overall, the store is perceived as trustworthy and capable, delivering impressive gifts and practical wine-related products that meet or exceed expectations.

Reviews 2, 3 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/02/2021
From navigating the site to receiving the order, everything went perfectly. Special thanks for the gift of corks.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/01/2021
Clear and pleasant site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2020
Full satisfaction
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2020
I'm always discovering new things with the wine workshop and my latest find is this drop-stop with aerator :)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/01/2021
fast delivery, attentive
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2020
I easily found what I was looking for
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/02/2021
Nothing to say
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2020
Easy navigation and beautiful images
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2021
Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2020
Very good service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/11/2020
Serious site. Order received quickly and on time. Very nice decanter, carefully packaged. Very satisfied with my purchase from l'atelier du vin.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/12/2020
I love browsing this site because the products are so chic and classy. A real pleasure.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/11/2020
Quick handling of my order, deadline met. Small gift included in the order, which is always a pleasure. I'd recommend it.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/11/2020
Very well explained, very practical
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/11/2020
reliable, fast and accurate salesperson
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/11/2020
Order processed very quickly and items conform to specifications. Site navigation is simple and efficient.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/11/2020
Fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/11/2020
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/11/2020
Fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/11/2020
Very satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2020
No worries, everything is impeccable!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/11/2020
Received on time, even the evening before.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/11/2020
fast, trouble-free, precise - from order to delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/11/2020
No problem, fast delivery and products in excellent condition
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/11/2020
Customer service is super responsive to questions. First order placed on Monday, delivery received in just 2 days in perfect condition. The order was complete and very well packaged! Thank you L'Atelier du vin - I'm delighted to find excellent quality accessories made in France and will definitely be ordering again soon.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/11/2020
Delighted with the purchase Perfect service and communication
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/11/2020
Very fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/11/2020
It was to replace the same item that I had had for years but which broke after good and loyal service. Everything was perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/11/2020
Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/10/2020
Very professional and I got a little gift so I'm happy.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/10/2020
Wide selection
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/10/2020
Plenty of choice, for all budgets. Fast delivery and quality products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/10/2020
I had the opportunity to speak directly to the head of "L'Atelier du Vin" by e-mail, and he was extremely courteous and accommodated my request to the best of his ability.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/10/2020
Efficiency and a little attention that makes all the difference!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/10/2020
Excellent product, as described and fast delivery!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/09/2020
Fast, efficient.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/10/2020
Impeccable, fast, attentive service. Good quality products made in France. A wonderful discovery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/09/2020
conforms to my order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/09/2020
Very good service, fast and careful delivery. Bonus: 4 free coasters and a handwritten thank-you letter. Highly recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/09/2020
Fantastic customer service and speedy delivery
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