Customer reviews of L’Atelier du Vin

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 799 published reviews
5 734 92% 4 42 5% 3 14 2% 2 2 0% 1 7 1%

Summary of reviews

L'Atelier du Vin delivers a consistently positive experience with fast, reliable delivery and careful packaging that often includes handwritten notes and gift wrapping, enhancing the sense of thoughtful service. Customers highlight product quality across a range of items, from sturdy, elegant tools to beautifully crafted glassware and accessories that meet or exceed expectations. The support team is repeatedly described as courteous, efficient, and proactive, providing quick resolutions and seamless exchanges or upgrades when needed. Overall, the combination of well-made products, timely delivery, and attentive, personalized service creates a strong, satisfying shopping experience.

3 star reviews

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M
Michael F.
Rating: 3 out of 5
following a purchase from 13/04/2026
I am satisfied with the product. However, I am not satisfied with the shipping charges and then duties and taxes when received. They represent almost a 50% markup on the price of the product. In Canada typically shipping is free. Thank you. Michael
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CATHERINE F.
Rating: 3 out of 5
following a purchase from 05/12/2025
package wrapped carelessly (too slack). one of the packages arrived crushed
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Nelly L.
Rating: 3 out of 5
following a purchase from 29/11/2025
Product as described but delivered bent Not possible to put it on a wall Product returned and refunded
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Restaurant L.
Rating: 3 out of 5
following a purchase from 16/03/2024
Professional purchase electric wine pump that really lacks performance for pro use, is it the design or this machine that lacks performance to see?
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Eric G.
Rating: 3 out of 5
following a purchase from 08/01/2024
No information about the end of the preparation and delivery of the parcel
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Francine V.
Rating: 3 out of 5
following a purchase from 27/09/2023
Disappointed by the packaging I had chosen with gift wrapping the gift is badly wrapped scotch apparent, folding poorly done I had to redo the packaging paid 4 euros for nothing.
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Loïc A.
Rating: 3 out of 5
following a purchase from 14/09/2023
Very nice site, but a little poor compared to the products on offer.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/12/2021
I only received the coupon code for newsletter registration after ordering.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/12/2021
Customer service that asks for the invoice for an item you're trying to get repaired, minimum service. Damage
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Response from L’Atelier du Vin
Hello Sir, Indeed, this is a first response to your request following your e-mail according to our usual procedures. We have asked you for photos/video in order to determine the product you have in your possession, as well as the problem encountered with it. However, we still haven't received any feedback from you, and we're sorry to see it in this negative review. Please be aware that we offer a repair service and also remote assistance to try and define together the problem encountered with your corkscrew. We will send you an e-mail with this in mind. Have a nice day L'Atelier du Vin team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/12/2021
24 days for shipping
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Response from L’Atelier du Vin
Hello, Thank you for your interest in our brand and products. We apologize for the unusual delay in delivery. The order left our factory on December 12. The mail flow at the end of the year is very important, that's why the delivery to your country in Romania had to take some time. Sorry again for the inconvenience L'Atelier du Vin
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/11/2021
I am disappointed by the fact that I paid 10€ for an engraving of initials on a metal corkscrew and that the engraving arrives... on the box.
It's not mentioned anywhere, which is a real disappointment for me.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/08/2021
Not necessarily rich, but good.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/04/2021
A little difficult to place a first order...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/07/2020
No information on the size of the product, tasting glasses that have changed size and very less beautiful quality. They seem very fragile. Two out of four were chipped
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