Customer reviews of L’Atelier du Vin

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 799 published reviews
5 734 92% 4 42 5% 3 14 2% 2 2 0% 1 7 1%

Summary of reviews

L'Atelier du Vin delivers a consistently positive experience with fast, reliable delivery and careful packaging that often includes handwritten notes and gift wrapping, enhancing the sense of thoughtful service. Customers highlight product quality across a range of items, from sturdy, elegant tools to beautifully crafted glassware and accessories that meet or exceed expectations. The support team is repeatedly described as courteous, efficient, and proactive, providing quick resolutions and seamless exchanges or upgrades when needed. Overall, the combination of well-made products, timely delivery, and attentive, personalized service creates a strong, satisfying shopping experience.

Reviews 3, 4 and 5 stars

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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 09/02/2022
Attractive site, fast delivery and well-packaged parcel, plus a gift inside and the corkscrew purchased is simply magnificent!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/02/2022
Easy ordering and I received my order the very next day.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/02/2022
Very good and satisfied with the timely delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 30/01/2022
Order well received, compliant.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/02/2022
Perfect Service and delivery. Excellent customer orientation.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 30/01/2022
Very nice product, neat and fast delivery. I recommend
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/01/2022
All very well. What's more, the email contact was good and quick.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 20/01/2022
Very nice products Delivery on time I recommend
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 17/01/2022
Pleasant browsing....we'd like even more articles.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/01/2022
Very happy with our beautiful cheese knives. Order received quickly. Great follow-up. We order regularly and are very satisfied.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/01/2022
Very good
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/01/2022
I'm delighted. No disappointments.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/01/2022
Perfect: fast delivery, product meets our expectations.
First of all, a beautiful, practical and efficient object.
Special mention because I was unable to enter the special discount code when registering my order... the amount corresponding to this discount was credited to my account a few days later! A great sense of customer relations: respect!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 17/12/2021
Nice experience on this site
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 19/12/2021
Fast delivery! I received the product I ordered, which was a Christmas present, on time.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 18/12/2021
Perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/12/2021
1st order at l'atelier du vin, the products are sublime, the finish, the presentation, everything is refined. Super service, my order arrived in record time just in time for the holidays.
A huge Merciiii
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/12/2021
I only received the coupon code for newsletter registration after ordering.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/12/2021
Customer service that asks for the invoice for an item you're trying to get repaired, minimum service. Damage
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Response from L’Atelier du Vin
Hello Sir, Indeed, this is a first response to your request following your e-mail according to our usual procedures. We have asked you for photos/video in order to determine the product you have in your possession, as well as the problem encountered with it. However, we still haven't received any feedback from you, and we're sorry to see it in this negative review. Please be aware that we offer a repair service and also remote assistance to try and define together the problem encountered with your corkscrew. We will send you an e-mail with this in mind. Have a nice day L'Atelier du Vin team
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 19/12/2021
Everything was perfect, the product conformed to the description and delivery was very fast. Nothing to say, I highly recommend this site!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 20/12/2021
Perfect and serious.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/12/2021
Top!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/12/2021
Good buy, delivered on time. Thanks for the gift. The caps are practical.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/12/2021
Fast delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/12/2021
Good experience
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/12/2021
Corresponds to my expectations
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/12/2021
My son will be using it. A gift
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/12/2021
Site ok
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 09/12/2021
Very good. Good sales follow-up and quick, easy e-mail exchange.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/12/2021
Order received very quickly and the small attention slipped in the parcel is more than very commercial. Not disappointed with my order.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/12/2021
24 days for shipping
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Response from L’Atelier du Vin
Hello, Thank you for your interest in our brand and products. We apologize for the unusual delay in delivery. The order left our factory on December 12. The mail flow at the end of the year is very important, that's why the delivery to your country in Romania had to take some time. Sorry again for the inconvenience L'Atelier du Vin
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/12/2021
Clear site, well-presented products, easy ordering.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/12/2021
Spedizione puntuale, servizio clienti professionale
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/12/2021
Great product and fast delivery.
Bravo
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/12/2021
very good service, very good product
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/12/2021
Great Christmas gift
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/12/2021
Very fast and very nice!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2021
Mycket bra!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/12/2021
Very nice product
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 30/11/2021
Perfect. Absolutely perfect!
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