Customer reviews of LaVie

Trust Attestation
9,8 /10
Overall rating: 9,8 out of 10
Based on 2 735 published reviews

Summary of reviews

LaVie patients consistently praise the product’s effectiveness and ease of use, highlighting simple installation, intuitive operation, and water that tastes neutral or better, with chlorine taste gone and a lighter feel. Delivery is repeatedly described as fast and reliable, with orders arriving quickly, well packaged, and replacements provided promptly when issues occurred. Customers emphasize strong value through noticeable benefits like reduced plastic use, cost savings over bottled water, and long-lasting, low-maintenance purification that delivers consistently drinkable water. Customer service is noted as courteous and responsive, contributing to a positive overall experience and repeat purchases.

Reviews 2, 3 and 4 stars

Reset filters
I
Isabelle T.
Rating: 4 out of 5
following a purchase from 24/03/2024
Pleasant water to drink.
Translated reviews
C
Carole G.
Rating: 4 out of 5
following a purchase from 26/02/2024
Hello, I am delighted with my purchase, I recommend this item
Translated reviews
N
Nicole G.
Rating: 4 out of 5
following a purchase from 23/04/2024
Great, I appreciate it a lot
Translated reviews
S
Sandrine V.
Rating: 4 out of 5
following a purchase from 31/03/2024
Very good. Just sometimes a few small connection problems I think because the LEDs don't always work on the first try.
Translated reviews
Response from LaVie
Hello Sandrine,

The connection should not be stressed, as the product is designed to remain plugged in on standby all the time. If you encounter usage issues, you need to write to [email protected], we will find the right solution.
B
Bénédicte R.
Rating: 4 out of 5
following a purchase from 11/04/2024
I would have given 5 if the seal of the 1 L bottle didn't come out of its housing all the time.
Translated reviews
Response from LaVie
Hello Bénédicte,

This is not normal, send a little email to [email protected] and we will send you a new seal in an envelope.
Have a nice day!
B
Brigitte S.
Rating: 4 out of 5
following a purchase from 06/03/2024
Very efficient system. Product meets expectations.
Translated reviews
Response from LaVie
Thank you very much Brigitte for your positive feedback on our site LaVie. We are delighted that our system pleased you and that the product meets your expectations. We will continue to improve to offer you an even more efficient service. Thank you again!
M
Marianne S.
Rating: 4 out of 5
following a purchase from 07/02/2024
No more plastic bottles at home… and it’s pretty too! The water no longer tastes like chlorine.
Translated reviews
M
Marie-France C.
Rating: 4 out of 5
following a purchase from 06/02/2024
The shipment was fast and the package in good condition
Translated reviews
C
Christian B.
Rating: 4 out of 5
following a purchase from 05/02/2024
first successful trial to continue
Translated reviews
N
Nicolas P.
Rating: 4 out of 5
following a purchase from 03/02/2024
2nd purchase
Translated reviews
P
Patrick M.
Rating: 4 out of 5
following a purchase from 26/01/2024
Very satisfied, very simple to use
Translated reviews
E
Elisabeth B.
Rating: 4 out of 5
following a purchase from 30/01/2024
Softer, clearer water.
Translated reviews
P
Patricia N.
Rating: 4 out of 5
following a purchase from 30/01/2024
Speed but there is still a slight taste of chlorine after a while when the water is at room temperature
Translated reviews
B
Bachelet F.
Rating: 4 out of 5
following a purchase from 29/01/2024
Very good product
Translated reviews
Y
Yannick M.
Rating: 4 out of 5
following a purchase from 21/01/2024
Superb item in the kitchen, nice bottle on the table, and very good water without a chlorine taste. Very pure water. I absolutely recommend it.
Translated reviews
J
Julie L.
Rating: 4 out of 5
following a purchase from 17/01/2024
Exceptional customer service (patient, responsive, involved, reliable, and professional), which creates significant human added value at a time of digitalization of society, virtualization of social relations, and chatbots. Whatever the problem encountered, Céline will resolve it with remarkable speed and efficiency. Fast delivery, despite a problem with Chronopost that delivered elsewhere than the chosen pickup point without notifying the customer (which can create some confusion, even prove problematic if the delivery point is far and you are not mobile). Despite the surprising absence of a black rivet above a LED, an effective device that purifies water, eliminates the chlorinated taste, and gives it a flavor and a
Translated reviews
C
Christian V.
Rating: 4 out of 5
following a purchase from 11/01/2024
The ordering site is very well done and the delivery is fast.
Translated reviews
M
Manuel B.
Rating: 4 out of 5
following a purchase from 13/01/2024
N/A
Translated reviews
Response from LaVie
Thank you for your positive feedback, we are pleased to know that you are satisfied with our site LaVie. We will continue to work hard to maintain the quality of our services.
B
Bruno S.
Rating: 4 out of 5
following a purchase from 14/01/2024
Good
Translated reviews
Response from LaVie
Thank you for your positive feedback, we are delighted that you enjoyed your experience on our site LaVie. Please feel free to share your suggestions so that we can continue to improve. Thank you again for your trust.
J
Jean Paul D.
Rating: 4 out of 5
following a purchase from 12/01/2024
Completely in line with what we expected.
Translated reviews
A
Agnès B.
Rating: 4 out of 5
following a purchase from 06/01/2024
Easy to use. A small user manual in the box would have been appreciated.
Translated reviews
M
Marie R.
Rating: 4 out of 5
following a purchase from 05/01/2024
This product seems to be satisfactory. Thank you for the shipping times.
Translated reviews
C
Cécile L.
Rating: 4 out of 5
following a purchase from 27/11/2023
very satisfied with the LA vie system
Translated reviews
P
Patrice H.
Rating: 4 out of 5
following a purchase from 08/12/2023
efficient filter, quiet, well packaged by the site staff. Impeccable.
Translated reviews
C
Christophe L.
Rating: 4 out of 5
following a purchase from 22/03/2023
excellent product
Translated reviews
M
Maryse G.
Rating: 4 out of 5
following a purchase from 04/12/2023
the water is very good, too bad about the price
Translated reviews
S
Serge B.
Rating: 4 out of 5
following a purchase from 25/09/2023
Great product with good results
Translated reviews
P
Patrice P.
Rating: 4 out of 5
following a purchase from 25/11/2023
good but a bit expensive
Translated reviews
J
Jacqueline L.
Rating: 4 out of 5
following a purchase from 26/11/2023
Everything is compliant with the description, very easy to use
Translated reviews
M
Marie Jeanne H.
Rating: 4 out of 5
following a purchase from 22/11/2023
Despite a well-packaged parcel, the device arrived cracked at the bottom, but it was quickly replaced
Translated reviews
H
Hervé A.
Rating: 4 out of 5
following a purchase from 21/11/2023
Good but seems fragile. We'll see with time.
Translated reviews
O
Odette G.
Rating: 4 out of 5
following a purchase from 21/11/2023
I use it and have already bought several (5) for our children. This one is for one of our daughters, Tb, delicious water and no more bottles to carry.
Translated reviews
S
Stephane M.
Rating: 4 out of 5
following a purchase from 15/11/2023
very pure water, but I find that 15 MINUTES is a long time to wait to drink.
Translated reviews
D
Dominique H.
Rating: 4 out of 5
following a purchase from 08/11/2023
Thank you. I wonder: is it dangerous for health ????
Translated reviews
Response from LaVie
Hello Dominique,
This is a recommendation from the WHO to avoid any danger of bacterial re-contamination. In my opinion, there is no danger in exceeding it, except in tropical environments, where bacterial proliferation is very rapid.
A
Andreea B.
Rating: 3 out of 5
following a purchase from 20/10/2023
The water tastes better after 15 minutes in the device, however the system seems fragile... I hope it will last at least 1 year given the price...
Translated reviews
M
Michael C.
Rating: 4 out of 5
following a purchase from 02/11/2023
Package received in perfect condition. I still need to do a water analysis to see the improvement in its quality
Translated reviews
M
Monique D.
Rating: 4 out of 5
following a purchase from 01/11/2023
Free and fast delivery to the relay point. The products were very well packaged. The device has a sufficiently long power cable and works well as long as the bottle is placed correctly. The light comes on in this case. Too bad there is no manual with precautions to take. In 15 minutes, the tap water loses its chlorine taste and is much more pleasant to drink. My guests ask for more! I recommend it to all my loved ones.
Translated reviews
V
Veronique D.
Rating: 4 out of 5
following a purchase from 23/10/2023
Colleagues who use this "purifier" have told me good things about it.. so I decided to give it a try. I buy a lot of bottled water and was looking for a solution to end plastic waste. I've been using it for a week now and so far I'm happy with it. The water no longer smells like chlorine and seems more "pure". I bought 4 bottles (there are two adults) and it's good because they only hold one liter. A bit of organization is needed to always have at least one chilled. However, two reservations: the water should be tested to ensure it is free from certain pollutants, so we have to trust LaVie :). The price is much higher than what my colleagues paid a year ago (a little over 200€ still), so it takes a year to make it worthwhile. I have 30 days to decide.... To be continued...
Translated reviews
D
Didier W.
Rating: 4 out of 5
following a purchase from 26/09/2023
I am satisfied with the water treatment and the customer service Lavie. The bottles seem very high quality. Not five stars because the price of the product seems really excessive to me (exciting technology in another field and manufacturing cost).
Translated reviews
V
Véronique K.
Rating: 4 out of 5
following a purchase from 26/09/2023
Great in terms of taste. You no longer taste the chlorine
Translated reviews