Customer reviews of LaVie

9,8 /10

Based on 2 735 published reviews

5 2 556 93% 4 152 6% 3 14 1% 2 6 0% 1 7 0%

Summary of reviews

LaVie patients consistently praise the product’s effectiveness and ease of use, highlighting simple installation, intuitive operation, and water that tastes neutral or better, with chlorine taste gone and a lighter feel. Delivery is repeatedly described as fast and reliable, with orders arriving quickly, well packaged, and replacements provided promptly when issues occurred. Customers emphasize strong value through noticeable benefits like reduced plastic use, cost savings over bottled water, and long-lasting, low-maintenance purification that delivers consistently drinkable water. Customer service is noted as courteous and responsive, contributing to a positive overall experience and repeat purchases.

Reviews 2, 3 and 4 stars

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Isabelle P.

Published on 06/10/2023 à 06h20 following a purchase from 25/09/2023

Hello, on the site, some problems registering the promo code. But the phone reception was responsive and helpful. The purification system is practical and the information related to the product is clear.

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Gilles J.

Published on 02/10/2023 à 06h28 following a purchase from 20/09/2023

Very responsive, troubleshooting package and return with a bottle as a gift.

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Nicolas M.

Published on 21/09/2023 à 13h12 following a purchase from 11/09/2023

Hello Nicolas and thank you for your review. The 500 by-products of chlorine and chlorine itself (a dangerous biocide, like all biocides) are confirmed or probable carcinogens for most, I have difficulty understanding your doubts about health improvement? Moreover, as you mention in your review, drinking more water is good for health, it is scientifically proven.
Good health!

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Response from LaVie Published on 21/09/2023

Very good product and quality after-sales service

Jean-Michel W.

Published on 14/09/2023 à 06h00 following a purchase from 03/09/2023

effective product but still overpriced given the necessary technology...

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Response from LaVie Published on 15/09/2023

Good evening Jean-Michel,

We will be happy to lower our prices as soon as our sales allow it, for now, we are still losing money. This probably means that our prices are more than reasonable.

Monique L.

Published on 08/09/2023 à 22h17 following a purchase from 27/08/2023

Customer contact email not great luckily the product is good

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Hervé N.

Published on 21/08/2023 à 14h44 following a purchase from 07/08/2023

Efficient and elegant. However, one might criticize a lack of UV protection inside the bamboo cylinder. For a device at this price, the whole could be impeccable.

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Rosine B.

Published on 20/08/2023 à 16h15 following a purchase from 09/08/2023

This device works very well. I am very satisfied. And plus, not buying plastic bottles anymore is good for the planet.

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Alexandra F.

Published on 27/07/2023 à 09h04 following a purchase from 16/07/2023

I'm a fan!!! My water no longer tastes like limescale. It's just incredible!!!

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Response from LaVie Published on 02/08/2023

It's great! We are delighted that you appreciate our water. Thank you for your feedback!

Jean-Loup T.

Published on 20/07/2023 à 14h46 following a purchase from 09/07/2023

I like the LaVie system. However, I had to renew my device because the previous one (a LaVie Pure model purchased in 2020) no longer worked (a small button broken in the base). I did not find the lifespan very satisfactory. I hope this new model lasts longer.

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Carole F.

Published on 16/07/2023 à 07h48 following a purchase from 16/01/2023

a quality soft water

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Emmanuelle R.

Published on 14/07/2023 à 11h20 following a purchase from 01/07/2023

I often recommend La Vie and friends have bought or gifted the standard product afterwards. The water is very good and the product is beautiful. I regret not being able to benefit from the free glasses on my last order, the offer was announced but I understood too late that I had to claim it and that it was not automatically included in the order.

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Alain P.

Published on 13/07/2023 à 10h07 following a purchase from 12/01/2023

Water with a distinctly better taste than tap water appreciated by our little children

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