Customer reviews of LaVie

Trust Attestation
9,8 /10
Overall rating: 9,8 out of 10
Based on 2 735 published reviews

Summary of reviews

LaVie patients consistently praise the product’s effectiveness and ease of use, highlighting simple installation, intuitive operation, and water that tastes neutral or better, with chlorine taste gone and a lighter feel. Delivery is repeatedly described as fast and reliable, with orders arriving quickly, well packaged, and replacements provided promptly when issues occurred. Customers emphasize strong value through noticeable benefits like reduced plastic use, cost savings over bottled water, and long-lasting, low-maintenance purification that delivers consistently drinkable water. Customer service is noted as courteous and responsive, contributing to a positive overall experience and repeat purchases.

4 star reviews

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Philippe E.
Rating: 4 out of 5
following a purchase from 22/09/2024
Easy to use
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Eric C.
Rating: 4 out of 5
following a purchase from 26/09/2024
Well received the package on time, unfortunately, one of the ordered glasses was broken without any external trace of shock on the package, maybe insufficient packaging.
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Catherine S.
Rating: 4 out of 5
following a purchase from 25/09/2024
Great
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Oloruntoba David O.
Rating: 4 out of 5
following a purchase from 13/09/2024
Very good
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Sandra J.
Rating: 4 out of 5
following a purchase from 16/08/2024
Materials of excellent quality. Easy to use. I recommend 100%.
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Michele Z.
Rating: 4 out of 5
following a purchase from 23/07/2024
Super!!!
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Armand D.
Rating: 4 out of 5
following a purchase from 02/08/2024
The idea of purification without changing the filter suits me well. It really changes the taste of the water. When I carbonate it, there is no longer that slightly salty taste that was present with tap water. A switch on the power supply would be useful, it would prevent leaving the system on standby.
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Response from LaVie
The system is designed to be constantly on standby to improve its lifespan, and it only consumes 0.05w in this state, which is 438 Wh/year, or 0.4kwh, about 10 cents of electricity. Cycling electronic components several times a day is not good for their longevity. Moreover, if you want to turn it off, a socket with a switch will do the trick, but again, this is not the right mode of use.
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Sylvie U.
Rating: 4 out of 5
following a purchase from 29/07/2024
I am satisfied with the responsiveness of the service but we did not receive the correct product on the first shipment. It was necessary to diagnose why and then receive the correct product. Best regards
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Liliane S.
Rating: 4 out of 5
following a purchase from 12/07/2024
Good system
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Maurice S.
Rating: 4 out of 5
following a purchase from 11/07/2024
It's my daughter who pushed me to make this purchase, I don't know what the water treatment is, I rely on the words
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Yannick J.
Rating: 4 out of 5
following a purchase from 03/07/2024
The only problem is that the carrier delivered the package to a different address than the one specified at the start
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Nathalie B.
Rating: 4 out of 5
following a purchase from 01/07/2024
Perfect this completes my equipment Thank you
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Sebastien L.
Rating: 4 out of 5
following a purchase from 16/06/2024
Very good but expensive
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Joël W.
Rating: 4 out of 5
following a purchase from 16/06/2024
Yes, it's good and I am satisfied with the results and ease of use. But it's so expensive...
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Chantal F.
Rating: 4 out of 5
following a purchase from 10/06/2024
Very practical and especially fast
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Franciane D.
Rating: 4 out of 5
following a purchase from 15/05/2024
FAST AND SIMPLE USE.
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Maria B.
Rating: 4 out of 5
following a purchase from 26/05/2024
Pleasant system. I just received it, I still need to check my water quality.
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Jean-Philippe T.
Rating: 4 out of 5
following a purchase from 26/05/2024
Very practical, easy to use
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Christian K.
Rating: 4 out of 5
following a purchase from 25/05/2024
Perfect for now, hopefully it lasts. The taste of tap water has changed a lot. Happy with the purchase.
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Chantal D.
Rating: 4 out of 5
following a purchase from 22/05/2024
I find that the water has really changed in taste, it is better.
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Lidia M.
Rating: 4 out of 5
following a purchase from 20/05/2024
Filtered water is lighter and has a better taste.
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Fabienne M.
Rating: 4 out of 5
following a purchase from 26/03/2024
I am very satisfied with the LaVie system. The tap water is finally drinkable, and the bottles are aesthetically very successful. I managed to unhabit myself from mineral waters and eliminate the use of plastic bottles, a plague for the environment. However, it must be recognized that the enormous quality of plastic is its lightness, and that the LaVie bottle, even the 0.5-liter one, is very heavy, and from my point of view, can hardly serve as a water bottle.
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Catherine J.
Rating: 4 out of 5
following a purchase from 22/04/2024
Very good
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Christiane M.
Rating: 4 out of 5
following a purchase from 28/02/2024
Effective Simplifies life
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Isabelle T.
Rating: 4 out of 5
following a purchase from 24/03/2024
Pleasant water to drink.
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Carole G.
Rating: 4 out of 5
following a purchase from 26/02/2024
Hello, I am delighted with my purchase, I recommend this item
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Nicole G.
Rating: 4 out of 5
following a purchase from 23/04/2024
Great, I appreciate it a lot
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Sandrine V.
Rating: 4 out of 5
following a purchase from 31/03/2024
Very good. Just sometimes a few small connection problems I think because the LEDs don't always work on the first try.
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Response from LaVie
Hello Sandrine,

The connection should not be stressed, as the product is designed to remain plugged in on standby all the time. If you encounter usage issues, you need to write to [email protected], we will find the right solution.
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Bénédicte R.
Rating: 4 out of 5
following a purchase from 11/04/2024
I would have given 5 if the seal of the 1 L bottle didn't come out of its housing all the time.
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Response from LaVie
Hello Bénédicte,

This is not normal, send a little email to [email protected] and we will send you a new seal in an envelope.
Have a nice day!
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Brigitte S.
Rating: 4 out of 5
following a purchase from 06/03/2024
Very efficient system. Product meets expectations.
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Response from LaVie
Thank you very much Brigitte for your positive feedback on our site LaVie. We are delighted that our system pleased you and that the product meets your expectations. We will continue to improve to offer you an even more efficient service. Thank you again!
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Marianne S.
Rating: 4 out of 5
following a purchase from 07/02/2024
No more plastic bottles at home… and it’s pretty too! The water no longer tastes like chlorine.
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Marie-France C.
Rating: 4 out of 5
following a purchase from 06/02/2024
The shipment was fast and the package in good condition
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Christian B.
Rating: 4 out of 5
following a purchase from 05/02/2024
first successful trial to continue
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Nicolas P.
Rating: 4 out of 5
following a purchase from 03/02/2024
2nd purchase
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Patrick M.
Rating: 4 out of 5
following a purchase from 26/01/2024
Very satisfied, very simple to use
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Elisabeth B.
Rating: 4 out of 5
following a purchase from 30/01/2024
Softer, clearer water.
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Patricia N.
Rating: 4 out of 5
following a purchase from 30/01/2024
Speed but there is still a slight taste of chlorine after a while when the water is at room temperature
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Bachelet F.
Rating: 4 out of 5
following a purchase from 29/01/2024
Very good product
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Yannick M.
Rating: 4 out of 5
following a purchase from 21/01/2024
Superb item in the kitchen, nice bottle on the table, and very good water without a chlorine taste. Very pure water. I absolutely recommend it.
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Julie L.
Rating: 4 out of 5
following a purchase from 17/01/2024
Exceptional customer service (patient, responsive, involved, reliable, and professional), which creates significant human added value at a time of digitalization of society, virtualization of social relations, and chatbots. Whatever the problem encountered, Céline will resolve it with remarkable speed and efficiency. Fast delivery, despite a problem with Chronopost that delivered elsewhere than the chosen pickup point without notifying the customer (which can create some confusion, even prove problematic if the delivery point is far and you are not mobile). Despite the surprising absence of a black rivet above a LED, an effective device that purifies water, eliminates the chlorinated taste, and gives it a flavor and a
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