Customer reviews of Le caveau de santenay

9,8 /10

Based on 204 published reviews

Summary of reviews

Le caveau de santenay shows consistently strong product selection with a wide range of wines, including local Burgundy bottles, praised for their quality and variety. Delivery is repeatedly described as fast, reliable, and well-packaged, with several mentions of prompt shipping, careful handling, and satisfaction with arrival times. Customer service is highlighted for its friendliness, professional expertise, helpful explanations, attentive communication, and proactive problem-solving. Overall, customers emphasize a warm, knowledgeable team and dependable service that enhances the purchasing experience.

Reviews 1 and 2 stars

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Acheteur Vérifié

Published on 12/08/2021 à 18h08

Finding the right carrier

Translated reviews

Response from Le caveau de santenay Published on 13/08/2021

Hello Sir, First of all, thank you for taking the time to give us your opinion. As far as the carrier is concerned, UPS did indeed send you an e-mail with the tracking number indicating that your 2 bottles would be delivered on Tuesday 10 August, but obviously a setback meant that they were only able to deliver on Wednesday 11 August!!!! What's more, I called you on Tuesday to inform you and on Wednesday to make sure you'd received your parcel, but you didn't take any notice of that ... In short, your bottles were dispatched on Monday 9th and received by you on Wednesday 11th, i.e. 48 hours, which seems to have created such a level of dissatisfaction for you that you give me this one-star rating, what can I say...