Customer reviews of Le caveau de santenay

9,8 /10

Based on 197 published reviews

Summary of reviews

The online store "Le caveau de santenay" is highly regarded for its exceptional selection of wines and efficient service. Customers frequently mention the impressive quality of the wines, with many highlighting specific varietals and labels that exceeded their expectations. Delivery is consistently noted as prompt and well-organized, with references to fast shipping times and careful packaging that ensures bottles arrive in perfect condition.

Reviews 1, 2 and 3 stars

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Jean Marc H.

Published on 23/11/2025 à 11h21 following a purchase from 01/11/2025

Disastrous delivery due to Chronopost, which did not enter the building and left the boxes of wine in a post office 3 km from my home. I had to take a taxi to pick them up.

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Acheteur vérifié

Published on 12/08/2021 à 18h08

Finding the right carrier

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Response from Le caveau de santenay Published on 13/08/2021

Hello Sir, First of all, thank you for taking the time to give us your opinion. As far as the carrier is concerned, UPS did indeed send you an e-mail with the tracking number indicating that your 2 bottles would be delivered on Tuesday 10 August, but obviously a setback meant that they were only able to deliver on Wednesday 11 August!!!! What's more, I called you on Tuesday to inform you and on Wednesday to make sure you'd received your parcel, but you didn't take any notice of that ... In short, your bottles were dispatched on Monday 9th and received by you on Wednesday 11th, i.e. 48 hours, which seems to have created such a level of dissatisfaction for you that you give me this one-star rating, what can I say...