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J
Rating: 4 out of 5
Very good wines and prompt delivery and service. The delivery costs could be a bit lower.
Customer reviews of Le caveau de santenay
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9,8
/10
Overall rating: 9,8 out of 10
Based on 197 published reviews
Summary of reviews
The online store "Le caveau de santenay" is highly regarded for its exceptional selection of wines and efficient service. Customers frequently mention the impressive quality of the wines, with many highlighting specific varietals and labels that exceeded their expectations. Delivery is consistently noted as prompt and well-organized, with references to fast shipping times and careful packaging that ensures bottles arrive in perfect condition.
Reviews 1 and 4 stars
Reset filtersF
Rating: 4 out of 5
The delivery in 2 packages was made on 2 different days: one with the initial scheduling of DHL, the other taking into account my request to postpone to the next day.
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V
Rating: 4 out of 5
perfect
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Response from Le caveau de santenay
Thank you for your positive feedback, we are delighted to hear that your experience with Caveau de Santenay was perfect. We look forward to welcoming you soon!
Guillaume
Guillaume
A
Rating: 4 out of 5
Very fast and perfect delivery, however delivery charges not covered for large orders, a little disappointing.
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Response from Le caveau de santenay
Thank you for your feedback. Guillaume
A
Rating: 4 out of 5
Good follow-up. Delivery very late, but explained.
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Response from Le caveau de santenay
Hello Sir, Thank you for your feedback and sorry again for the late delivery. Guillaume
A
Rating: 4 out of 5
delivered very fast it's syper If you have a catalog / order form it would be perfect for 2024
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Response from Le caveau de santenay
Hello Sir and thank you for your feedback. For the catalog, just ask me and I'll send it to you by e-mail. Bonne dégustation. Guillaume.
A
Rating: 4 out of 5
Response from Le caveau de santenay
Thank you for your feedback. Guillaume
A
Rating: 4 out of 5
Response from Le caveau de santenay
Thank you for your feedback. Guillaume
A
Rating: 4 out of 5
I appreciated the quality of the packaging and the respect of the delivery time. As it is, this product is in the cellar and will be tasted within three months.
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Response from Le caveau de santenay
Thank you for your feedback and enjoy the tasting. Guillaume
A
Rating: 4 out of 5
Response from Le caveau de santenay
Thank you for your feedback. Guillaume
A
Rating: 4 out of 5
The transportcost is quite high, the rest is perfect.
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Response from Le caveau de santenay
Thank you for your feedback. Guillaume
A
Rating: 1 out of 5
Finding the right carrier
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Response from Le caveau de santenay
Hello Sir, First of all, thank you for taking the time to give us your opinion. As far as the carrier is concerned, UPS did indeed send you an e-mail with the tracking number indicating that your 2 bottles would be delivered on Tuesday 10 August, but obviously a setback meant that they were only able to deliver on Wednesday 11 August!!!! What's more, I called you on Tuesday to inform you and on Wednesday to make sure you'd received your parcel, but you didn't take any notice of that ... In short, your bottles were dispatched on Monday 9th and received by you on Wednesday 11th, i.e. 48 hours, which seems to have created such a level of dissatisfaction for you that you give me this one-star rating, what can I say...
G
Rating: 4 out of 5
An excellent white wine that we enjoy.
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Response from Le caveau de santenay
Thank you for your feedback and enjoy this superb wine. Guillaume.