Customer reviews of Le caveau de santenay

Trust Attestation
9,8 /10
Overall rating: 9,8 out of 10
Based on 197 published reviews
5 183 93% 4 12 6% 3 1 1% 2 0 0% 1 1 1%

Summary of reviews

The online store "Le caveau de santenay" is highly regarded for its exceptional selection of wines and efficient service. Customers frequently mention the impressive quality of the wines, with many highlighting specific varietals and labels that exceeded their expectations. Delivery is consistently noted as prompt and well-organized, with references to fast shipping times and careful packaging that ensures bottles arrive in perfect condition.

Reviews 1 and 5 stars

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A
Acheteur vérifié
Rating: 5 out of 5
Very Satisfied
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Response from Le caveau de santenay
Thank you for your feedback and we look forward to welcoming you to our cellar. Guillaume
A
Acheteur vérifié
Rating: 5 out of 5
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Response from Le caveau de santenay
Hello Sir, Thank you for your feedback.
A
Acheteur vérifié
Rating: 5 out of 5
all good
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Response from Le caveau de santenay
Thank you for your feedback
A
Acheteur vérifié
Rating: 5 out of 5
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Response from Le caveau de santenay
Thank you for your feedback. Enjoy the tasting.
A
Acheteur vérifié
Rating: 1 out of 5
Finding the right carrier
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Response from Le caveau de santenay
Hello Sir, First of all, thank you for taking the time to give us your opinion. As far as the carrier is concerned, UPS did indeed send you an e-mail with the tracking number indicating that your 2 bottles would be delivered on Tuesday 10 August, but obviously a setback meant that they were only able to deliver on Wednesday 11 August!!!! What's more, I called you on Tuesday to inform you and on Wednesday to make sure you'd received your parcel, but you didn't take any notice of that ... In short, your bottles were dispatched on Monday 9th and received by you on Wednesday 11th, i.e. 48 hours, which seems to have created such a level of dissatisfaction for you that you give me this one-star rating, what can I say...
D
Daniel S.
Rating: 5 out of 5
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Response from Le caveau de santenay
Thank you for your feedback. Guillaume
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Zouheir C.
Rating: 5 out of 5
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Response from Le caveau de santenay
Thank you for your feedback. Guillaume.
H
Hugo G.
Rating: 5 out of 5
We used them twice for shipping wines to the Netherlands. Very good and reliable service. We will use them again!
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Response from Le caveau de santenay
Thank you for your feedback. Guillaume
F
Florent R.
Rating: 5 out of 5
Guillaume was great! A true connoisseur who works with superb winemakers. I highly recommend this winery!
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Response from Le caveau de santenay
Hello Florent and thank you for your feedback. We look forward to hearing from you. Guillaume.
M
Michael W.
Rating: 5 out of 5
Fast Delivery
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Response from Le caveau de santenay
Thank you for your feedback. Guillaume.
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Emma V.
Rating: 5 out of 5
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Response from Le caveau de santenay
Merci Emma. Guillaume.
T
Tessari I.
Rating: 5 out of 5
Professionality
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Response from Le caveau de santenay
Thank you Ivan. Guillaume.
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Andres L.
Rating: 5 out of 5
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Response from Le caveau de santenay
Thank you for your feedback. Guillaume.
C
Christian S.
Rating: 5 out of 5
Professionalism
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Response from Le caveau de santenay
Thank you for your feedback. We look forward to hearing from you. Guillaume
N
Nicolas T.
Rating: 5 out of 5
Delivery made 48 hours after the order was placed, even though the order was placed on a Sunday. Perfect tracking of delivery by internet. Wine very well packaged and protected.
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Response from Le caveau de santenay
Thank you for your feedback, I'm glad you're satisfied with our work. Guillaume.
C
Chloé E.
Rating: 5 out of 5
Very good, fast delivery: order placed on Monday, dispatched the same evening and delivered on Wednesday! Wines well packaged. Would recommend
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Response from Le caveau de santenay
Thank you for your feedback. I look forward to hearing from you. Guillaume.
F
Frédéric M.
Rating: 5 out of 5
Efficiency
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Response from Le caveau de santenay
Thank you for your feedback. Guillaume.
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Ugo V.
Rating: 5 out of 5
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Response from Le caveau de santenay
Thank you for your feedback. Guillaume.
M
Matt M.
Rating: 5 out of 5
Fast friendly service, whether in person or via the internet. Reliable and well-packed shipping. My favorite place to shop to the south of Beaune.
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Response from Le caveau de santenay
Thank you Matt for your feedback. See you soon. Guillaume.
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Laurent C.
Rating: 5 out of 5
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Response from Le caveau de santenay
Thank you for your feedback. Guillaume.
M
Martine G.
Rating: 5 out of 5
Excellent.
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Response from Le caveau de santenay
Thank you for your feedback. Guillaume.
P
Patrick D.
Rating: 5 out of 5
Variety of products, including price ranges. Speed of delivery. Quality of packaging.
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Response from Le caveau de santenay
Thank you for your feedback. We look forward to hearing from you. Guillaume
E
Eric L.
Rating: 5 out of 5
excellent welcome, very good advice, especially on Bachey Legros and Hubert Lamy. We'll be going back as soon as we get to Bourggone.
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Response from Le caveau de santenay
Hello Eric and thank you for your review. We look forward to welcoming you again. Guillaume.
M
Michel P.
Rating: 5 out of 5
Perfectly packaged wine, very fast delivery. Excellent wine. We will order with confidence. Completely satisfied, we recommend it.
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Response from Le caveau de santenay
Thank you for your feedback and we look forward to seeing you next time. Guillaume
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