Customer reviews of Le Comptoir de Mathilde

Package delivered on a hot Monday morning so chocolate completely melted... however, customer service very quick and responsive. Email at 8 AM refunded at 11 AM the same day so good...

Order of chocolates arrived melted at destination but fortunately the customer service is very competent

I saw the different mustard pots a bit bigger than what I received. The size of the mustard pot is really ridiculous

Delay far too long

Hello, we were disappointed by the quality of the chocolate (pralines) and by the chocolate paint that we unfortunately never managed to melt...

In my order I never received the jar of spread that was supposedly offered

Hello, I was very disappointed regarding my penultimate order because the delivery times were really long. Usually, it goes much better. Nevertheless, it did not prevent me from placing another order.

I ordered 3 spreads and the 4th was free. I don't understand because the 4th does not appear in my order and I did not receive it. But I would have liked at least for them to give me the 4th and to point out my mistake. And no response from customer service!

Order not received at home despite the delivery surplus, order apparently delivered to a pickup point by the delivery person, order never received at the pickup point confirmed by phone with the pickup point.

The package arrived damaged and one glass out of four was missing. I reported the damaged package, but have not yet received a response or a replacement.

"Being written 'the winter' I bought it to give and on the package and the cup from the site photo there was nowhere written 'Christmas'. I received a green cup with a tree (not the red one from the photo with a star) with the inscription 'Christmas'. How to give a 'Christmas' gift at the end of January? The description and the photo from the site do not match and are not explicit. I would not have taken it if there were 2 models in the photo to play the lottery which (red or green) I would receive and I would have chosen another tea kit model from another site.

Flavors shared on the different products, is it possible to give pairing ideas for savory or sweet products? Very good jam but too sweet.

Products damaged in the box whereas it was for a gift. The aesthetics were not there for some products. I still give 3 instead of 5. I know your products are of quality nutritionally speaking and taste-wise. The 2 points deducted are attributed to the packaging or damaged products. I took photos of this

your contact person is great and helps us a lot less happy about the delivery I had requested to my home as I cannot move being sick it was delivered to a relay that's why I give it an average

A nice order, too bad we didn't even get a little chocolate as a gift.

Products delivered damaged/open, poor handling of complaint

Very long delivery but top products

Very well packaged and the spreads are always delicious. The package was not delivered to my home as agreed but to a pickme relay, a very unpleasant surprise even though the manager of this relay received me very well.

I just asked for paper bags for gifts, and I was refused.

the tea ordered no longer tastes the same as last year

With the transport everything was really in disorder in the gift box I ordered 2 boxes with 2 cards and I only received one card

Nice products. I couldn't use my discount voucher when placing my online order. That's unfortunate!

2 boxes ordered with the packaging arriving torn so impossible to gift in the current state for the holidays. Customer service is attentive and responsive, immediately sent a new packaging, hence the rating of 3 out of 5

the broken chocolate is way too thick so the toppings are almost nonexistent in the mouth!

Fast shipping, as I ordered advent calendars, we have not yet had the pleasure of tasting them. However, I was supposed to receive a gift for my first order but I did not get it.

A product that leaks in the box. Refunded only partially.

J’ai passé une commande de 3 pâtés à tartiner et quelle déception… À la réception, l’un des pots de pâte à tartiner était ouvert et mal fermé. Le produit avait manifestement fui pendant le transport. J’ai immédiatement contacté le service client pour signaler le problème, photos et vidéos à l’appui. Résultat : on m’a répondu que le produit « restait consommable » et qu’on me remboursait seulement 4 € sur 8, au motif que la pâte à tartiner n’était « pas stérilisée » mais que « le risque microbien était nul ». À ma connaissance, je n’ai jamais commandé un produit ouvert, encore moins un produit alimentaire dont l’intégrité est compromise. Je trouve inacceptable qu’on me dise qu’un produit ouvert, coulant et mal scellé est “consommable”. Le service client refuse toujours de renvoyer un nouveau pot ou de rembourser le montant total, alors que le produit est clairement non conforme à la commande. Je suis extrêmement déçue par la manière dont ma demande a été traitée par Clarisse. Pour une marque qui met en avant la qualité de ses produits, je m’attendais à un minimum de respect du client et de professionnalisme. J’écris cet avis pour prévenir les futurs clients : n’achetez pas chez eux, car si un produit arrive endommagé ou ouvert, vous n’obtiendrez aucun dédommagement.

the friends I sent were delighted but did not taste

Yes and no. My order included a Texan appetizer. I realize that you have changed the recipe in the meantime (for a few years). It's no longer the same. Disappointed.

Having been a fan of the brand for several years, my last online purchase went very badly... damaged order, not received by the pickup point... and very, very complicated to get in touch with customer service (15 calls and 4 emails before reaching someone...) the package was finally returned with almost 2 weeks delay. Too bad!

It took 5 days to deliver a package even though the address is 15 minutes by car from the nearest store. The gift was for Father's Day... it was received the next day... Best regards,

Disappointed, pistachio paste tastes very chemical, broken salt mill and chocolate half melted because delivered during a heatwave

This is in no way a problem with the Comptoir de Mathilde but with its deliveries via DPD: due to the failure to organize the routes according to the opening hours of the pickup points, the package is marked as unable to be delivered because the pickup point is closed. Day after day they are able to attempt delivery without ever succeeding. When you call customer service, the only response is that the hours do not allow for delivery; at no point do you receive a message to indicate the situation and you can wait a long time! The only solution proposed after several calls is to deliver to another pickup point that is less convenient in terms of proximity, but open during wider hours. Second order at Le Comptoir de Mathilde and second disappointment with DPD; in the long run, this may discourage me from ordering from the counters.

Two chocolates from my order were broken

False information.

It was not obvious to put a different address between the order and delivery (it was a gift) the site always sent me back to the beginning and I had to re-enter my information

The products seem fine but we haven't tested them.

I am very satisfied with your chocolates but I hope you will no longer use DPD... when there is a dead end, the delivery person does not go there to avoid damaging his truck! and does not leave a delivery notice..

Very good but small containers with a. A bit high price.

The products from Mathilde's counter are very good, however, 2 jars were no longer sterilized when we opened them. I noticed the first one right away because it was leaking, the second one was during use and only one was refunded to me.