Le Comptoir de Mathilde earns praise for consistently excellent product quality, with reviews highlighting quality products, delicious treats, and reliably well-presented items that arrive intact. Delivery is repeatedly described as fast and careful, with items well packaged and protected, including insulated bags and ice packs to preserve freshness during heatwaves. Customer service and purchasing experience are noted as ultra responsive and smooth, with quick help and seamless ordering. Overall, customers report dependable, thorough packaging, on-time arrivals, and satisfying gift-ready products.
My order was split in two, part of which was sent to my old address and I didn't get my 2 free gifts. I sent several emails, the first of which was over a month old, and I haven't had any reply.
Translated reviews
Response from Le Comptoir de Mathilde
Hello Mrs COUSIN, We sincerely apologize for your split orders. It must have been a technical error, as we never rewrite your addresses. We do our best to respond as quickly as possible to your requests and calls, and do our best to answer as carefully as possible. We apologize for the length of time this can take. It's a very busy time at the moment, so I'm calling my customer service team again so that they can send you two little treats as soon as possible. It may no longer be the gesture you're expecting, but it's very important to us! Could you please tell me which is your correct address: 22 or 25? Thank you very much in advance, Sincerely, The Comptoir de Mathilde team
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
For an order placed in the middle of December, with the pandemic and the number of orders the retailer was able to receive, I found the delivery time to be very good. The quality of the individual packaging for each product ordered was perfect, and I'd definitely recommend it!
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
The prices are very expensive! I always wait for special offers to order, otherwise it's way too expensive for me.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
Delivery too long, 14 days to receive my items
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
Delivery takes too long
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/12/2020
My order arrived incomplete: 3 ORGANIC dried tomato and goat's cheese spreads are missing. There were supposed to be 4 and there are only 3. What's more, 1 out of 2 dried tomato and porcini delights arrived already opened and soiled the rest of the jars as everything was packed together. I sent an email to your customer service department on December 14th with photos and I haven't heard anything. I must admit I'm rather disappointed... Given that Christmas is coming up, I had to go and buy the 4 missing and damaged products in the store, without benefiting from the Black Friday discount on my initial order. I expect a return and refund from you as soon as possible, as well as a commercial gesture given the inconvenience caused.
Translated reviews
Response from Le Comptoir de Mathilde
Hello Mrs MIEGE, First of all, we're very sorry for our preparation error, as we carry out each order manually, without any technology. We're also very sorry for the receipt of your damaged products. We do our best to pack each product individually, but the vagaries of transport can sometimes leave surprises.
I will immediately contact our customer service department so that they can proceed with the refund of your product as a first step. Please accept our deepest apologies for this inconvenience. Have a wonderful day! The whole team also wishes you a wonderful holiday season.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2020
The order was delivered fairly quickly and was complete with quality products. The only downside was that one of the box lids was completely torn, which is a shame when you're giving it as a gift.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2020
I am very satisfied with my order.
The only downside would be concerning the tracking of the order at the outset where it is very difficult to know where the order is. I only had access to the tracking 8 days after the day of payment, but after that I had access to the tracking and everything went smoothly.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/12/2020
very nice box, and the products look appetizing
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/12/2020
Good products. However, I was very disappointed when I tried to order the items I had spotted on Black Friday. These products were no longer on sale and reappeared the next day ... ! Not very commercial.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/12/2020
Terms and conditions are not detailed enough
Translated reviews
Response from Le Comptoir de Mathilde
Hello Mrs SERGENT, Could you please tell me what "modalities" you are talking about? Thank you in advance, Sincerely, The Comptoir de Mathilde team
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2020
Lots of nice products, good ideas. Products well packaged, but processing time a little long (over a week for shipping), perhaps due to the Christmas period.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very fast delivery, excellent!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Products very well packaged for transport.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
Very good discovery! The delivery time was a bit long (about 2 weeks) but that's understandable during the holiday season.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2020
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2020
Perfect
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
The delivery time was long and customer service didn't reply to my email, but the products arrived very well and I'm very satisfied.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Soddisfatto sotto ogni punto di vista: acquisto e consegna. Grazie
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/12/2020
Changes the products in my order due to stock levels without notifying me or asking for my consent.
Translated reviews
Response from Le Comptoir de Mathilde
Hello Mrs DERUFFE, We have tried to respond as quickly as possible for the shipment of your package. We are sorry that this replacement does not meet your taste expectations. The whole team wishes you a wonderful holiday season!
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/12/2020
Order arrived with the basket broken and a package opened and crushed I will have to find a solution quickly because at the base it was a complete order to make a basket for Christmas but without basket it is complicated.
Translated reviews
Response from Le Comptoir de Mathilde
Hello Mrs DARAGON, We're very sorry about the broken products when your parcel arrived. Have you been able to contact our customer service so that they can ship the damaged products? Thank you in advance for your reply. Have a nice day, The Comptoir de Mathilde team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Top shipping and delivery. The products are very well packaged, no problem!
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
2/3 bug nothing really annoying on the site but it goes in the background :)
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/12/2020
1. Incorrect surname. 2. Item left on front door, not hand-delivered. 3. An item was replaced by another without my knowledge. 4. Never buy from you again.
Translated reviews
Response from Le Comptoir de Mathilde
Hello Mr LORENT, Here are a few points to answer your questions: 1. The incorrect name is not ours. It's the one you entered in your customer account. 2. This is not normal! Our carrier normally has to sign for each parcel. This is unacceptable and we are making a note of it so that we can pass on the information to La Poste. 3. Concerning the replaced product, we have tried to provide a response that is as quick as possible for the shipment of your package. We are sorry that this replacement does not meet your taste expectations. 4. We understand your dissatisfaction and are truly sorry. We hope that you will have the opportunity to discover our delicacies in another context. The whole team wishes you a wonderful holiday season!
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very good products as well as perfect reception very well packaged products
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Easy navigation, excellent order tracking, top packaging.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Complete site, pleasant to visit. Very fast delivery, order conformed to my expectations, without error and very well packaged. I highly recommend
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Website easy to access, fast delivery, order respected and yet many items, very very well packaged! Highly recommend!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2020
Well packaged
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Fast, careful delivery
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Order delivered within a short time, goods carefully packed and well protected. Arrived safely, very satisfied with the service. Would recommend.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2020
Fast order and delivery with no unpleasant surprises
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2020
very well-presented site, which helps you choose the right products
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very nice site. It is very appealing.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
Too bad the website is very slow, otherwise excellent products and good quality.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2020
I haven't seen the parcel, I think it arrived in good condition!
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
The parcels apparently arrived in good condition. I didn't see them as they were a gift. However, it's a shame that the truffles (out of stock) were replaced by a lollipop. Not great for grandparents.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
The parcels apparently arrived in good condition. I didn't see them as they were a gift. However, it's a shame that the truffles (out of stock) were replaced by a lollipop. Not great for grandparents.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
navigation on the site is not fluid, that's the only drawback
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Products conform to my order
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 