Customer reviews of Le Comptoir de Mathilde

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
5 5 272 83% 4 561 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.

Reviews 1, 2, 3, 4 and 5 stars

Reset filters
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Customers for over 4 years and always delighted with Mathilde's good products!
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
XXXX
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very clear site.
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 20/11/2020
Very good
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very satisfied with the delivery and packaging.
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/11/2020
The shipment was very fast, and what a pleasure it is to taste one of their chocolates every morning.
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/12/2020
compliant and timely service Thank you
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 22/11/2020
Very good products but we are disappointed, error on the order. Customer service responded 1 week later to send us back the right products, but they were all open...
Translated reviews
Response from Le Comptoir de Mathilde
Hello Mr Vergnes, First of all, we're very sorry about the error on your order. We do our utmost to respond as quickly as possible to your requests and calls. When you don't get an answer by phone (endless ringing), it means that our employee is already on the phone. That's why our customer service department contacted you a week after your complaint. Could you please tell us how the products were opened? Thank you for your comment on the quality of our products.
Have a lovely day and a wonderful holiday season! The Comptoir de Mathilde team
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/12/2020
Great products, well packaged and fast shipping. I recommend.
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/12/2020
Ordered and received quickly. Quality products, but shipping is a bit expensive compared to many others.
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 23/11/2020
4 advent calendars ordered on november 23rd. 2 received before december 1st 2 not received (but considered delivered by post) to date (december 11th) Still waiting for a reply from lecomptoiredemathilde.com customer service.
Translated reviews
Response from Le Comptoir de Mathilde
Hello Mr. PARI, First of all, we're very sorry about the products you didn't receive. La Poste has had numerous delivery delays (sometimes loss of parcels) and we do our best to deal with each situation. We do our utmost to respond as quickly as possible to your requests and calls. When you don't get an answer by phone (endless ringing), it means that our employee is already on the phone. We treat every request with the utmost attention and our customer service will do everything necessary to remedy the situation. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 29/11/2020
Very well packaged
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/12/2020
quantities in the basket cannot be modified without leaving the basket
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/12/2020
fast delivery and well-packaged products
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 02/12/2020
Order received incomplete. Two complaints made to customer service with no response to date. For the rest, nothing to complain about either the products or the delivery time, both of which were satisfactory.
Translated reviews
Response from Le Comptoir de Mathilde
Hello Mrs Bertrand, First of all, we're very sorry about the missing products in your order. We do our best to process your orders with a careful eye, but unfortunately this eye is not infallible.
We do our utmost to respond as quickly as possible to your requests and calls. When you don't get an answer by phone (endless ringing), it means that our employee is already on the phone. When our customer service team gets to your e-mail, she will treat it with great care and offer to send you your delicacies. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 01/12/2020
Incomplete order and non-existent customer service (no response to emails or phone calls) Take care not to be cheated on quantities
Translated reviews
Response from Le Comptoir de Mathilde
Hello Mrs Bainvel, First of all, we're very sorry about the missing products in your order. We do our best to process your orders with a careful eye, but sometimes that eye is not infallible. No technology is involved in the preparation of your parcel, and we do our utmost to respond as quickly as possible to your requests and calls. When you don't get an answer by phone (endless ringing), it means that our employee is already on the phone. When our customer service team gets to your e-mail, she will treat it with the utmost attention and offer to send your delicacies back to you. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/12/2020
I recommend with pleasure! First time ordering from this site and I'm not disappointed, plus the delivery was fast!
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/12/2020
Original, quality products and efficient service in troubled times
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/12/2020
Very good site
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/11/2020
The site is very easy to navigate and delivery times are correct.
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/12/2020
Fast delivery and very well packaged
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 30/11/2020
Very good site, very good ethics, I recommend
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/12/2020
The parcel arrived on the right date. The chocolate packaging is really top-notch and all that's left is to taste it.
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/11/2020
Last summer, I received an assortment of products from "comptoir de Mathilde" as a gift, and I ordered some again.
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 04/12/2020
I received my order but one jar was damaged and the contents are starting to mildew. I contacted the customer service but no one answered either on the phone or by email .... I am very disappointed.
Translated reviews
Response from Le Comptoir de Mathilde
Hello Ms llorca, First of all, we're very sorry about the damaged product you received! We try to pack each product as carefully as possible to avoid breakage, but the hazards of transport can sometimes leave surprises. We do our utmost to respond as quickly as possible to your requests and calls. When you don't get an answer by phone (endless ringing), it means that our staff member is already on the phone. When our customer service team gets to your e-mail, she will treat it with great care so as to offer you the return of your delicacy. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very well designed site - easy to find products - clear explanations
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/12/2020
I love the products but I didn't receive the right products that I had ordered. I'm still waiting for an answer from customer service to help me out of this inconvenience...
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/12/2020
Fast and careful delivery, good 0products. Thank you
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/12/2020
Super fast delivery! My loved ones are going to love the gifts for Christmas! The parcel was perfectly packaged and the quality is perfect.
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
QUICK AND EASY
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Order conformed to my expectations.
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 29/11/2020
Very well designed site. Easy to find the brand's flagship products.
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Good products, fast delivery and attentive after-sales service. I'd recommend them!
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/12/2020
Intuitive site. Fast delivery. Very well packaged. No complaints
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/11/2020
I put 3 stars because I received the order quickly but for certain products the box was completely torn off "the box of 4 spreads they all fell because the box was broken everywhere! Ditto for the oil " I tried to contact customer service in vain I'm really disappointed because it was a gift and on an order of over 100 euros it's a shame ... It's not the deliveryman's fault because the outer box was intact... I wouldn't recommend this site again...
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/12/2020
I love your articles! Both for me and for gift-giving
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/12/2020
first order at"le comptoire de Mathilde" and so far it's poor. Little bag of gingerbread men = hard as wood, almost inedible. Then a gift because my order was over 80€ = a mini jar of spread! I might as well not put anything in it because not only is it ridiculous, but it's like being a big skinflint!
As for the other products, well, they're gifts, so I hope they're good! otherwise, hello poisoned gift! In short, I'm not sure I'll repeat the experience.
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/12/2020
Very good perfect packaging and what a delight
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/12/2020
Pleasant site, impeccable packaging, fast delivery. But for two products, the chocolate is slightly bleached. A shame...
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/12/2020
The parcel arrived quickly, the items were very well packaged and I was delighted to find all the flavour and magic of my usual products as well as my"Trolls" for Christmas, in these difficult times, it's a joyful little moment..... Thank you
Translated reviews
We use cookies for audience measurement and improving user experience.