Customer reviews of Le Comptoir de Mathilde

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 6 413 published reviews
5 5 325 83% 4 564 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

Le Comptoir de Mathilde earns praise for consistently excellent product quality, with reviews highlighting quality products, delicious treats, and reliably well-presented items that arrive intact. Delivery is repeatedly described as fast and careful, with items well packaged and protected, including insulated bags and ice packs to preserve freshness during heatwaves. Customer service and purchasing experience are noted as ultra responsive and smooth, with quick help and seamless ordering. Overall, customers report dependable, thorough packaging, on-time arrivals, and satisfying gift-ready products.

Reviews 1, 2, 3, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/01/2020
Super fast, well packaged, nothing to say
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/01/2020
Fast and well packaged, as always
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/01/2020
very good I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/01/2020
Very good product
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/01/2020
Commercially useless!!! An offer fell the day of my reception I find incorrect not to make profit from it the orders of a few days or to warn that in qqls days there will be reductions thus return order for can be but nothing is less sure to place an order again to profit from the offer, of a stupidity without name ....
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Response from Le Comptoir de Mathilde
Hello Mrs Rolandeau, We can understand your dissatisfaction, however this mechanism is usual in all the shops. We propose punctual offers and are sincerely sorry that you could not benefit from it. Hoping that the tasting of our spreads gives you much pleasure, Beautiful day to you, Cordially, The team Le Comptoir de Mathilde
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/01/2020
The closure of the Vannes store is well compensated by the responsiveness of the Comptoir de Mathilde website, which is very responsive and the parcels are well packaged.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/01/2020
very good jams, but the shipping costs are much too high, so you may hesitate to order again.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/01/2020
It's a pity we wanted to put a note with the package and we couldn't.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/01/2020
Order, delivery and products delivered: efficient, fast and trouble-free.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/01/2020
Very good site, to be recommended.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/01/2020
Arrived with no problem, and it's very good.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/01/2020
The quality of the products is good, I know the brand well. But first time I ordered on the site: in the two batches of hot chocolates, there were broken elements... it's a shame. Similarly, one bar arrived cracked. It's a shame it's a gift.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/01/2020
Perfect service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/01/2020
all ok
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/01/2020
Ras. Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/01/2020
Super fast shipping and delicious products! Thank you so much!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2020
compliant
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/01/2020
RECEIVED A BROKEN BOTTLE OF VINEGAR WHICH WAS REPLACED IMMEDIATELY
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/01/2020
Great store, fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/01/2020
No clear communication when the parcel arrives at the relay point. Not serious, but a pity. Otherwise nothing to complain about.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/01/2020
very fast delivery, very well packaged, thank you very much
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/01/2020
Very fast and careful shipping, and the products are just delicious! I love it and recommend it 100%.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/01/2020
Products received very quickly! On the other hand, the glass jars were in no danger of breaking given the amount of packaging and protection around them! Perhaps it's possible to reduce the quantity a little with a smaller carton to avoid all that packaging in the garbage can?
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/01/2020
Delivered on time and the food is as delicious as ever!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/01/2020
very good products, already ordered several times, nothing to say, everything is perfect, the products, the packaging, the speed of delivery. I recommend Comptoir de Mathilde.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/01/2020
Fast delivery
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/01/2020
Very poor order management, very poor customer follow-up and no commercial relationship, even less compensation...very disappointed.
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Response from Le Comptoir de Mathilde
Hello Ms CHARLET, As our customer service is available 5 days a week, we were unable to respond to your request over the weekend. However, after checking with our department, you received a reply on the following Monday, informing you that your order had been processed and apologizing for the delay in responding.
We sincerely apologize for this experience, but hope that you were able to enjoy the products you ordered! Yours sincerely, The Comptoir de Mathilde team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/01/2020
I find the delivery charges just exhorbitant... I wanted to order more but seeing that by adding just a few chocolate spoons, the amount climbed seriously!!!! It's a shame....
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/01/2020
Excellent customer service, fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/01/2020
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/01/2020
On the other hand, some items such as flavored mustards were unavailable and I didn't understand why there was no explanation.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/01/2020
Very happy I would recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/01/2020
Perfect
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/01/2020
The parcel was not signed for, but left outside the front door.
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Response from Le Comptoir de Mathilde
Hello Mrs Mathisse, We are sorry for the way you received your parcel. This procedure is managed by La Poste and we have in no way validated this type of manoeuvre. We will report this to our service provider. Best regards
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2019
Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2019
Fast delivery, particularly careful packaging which is rare!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2020
Very good products, fast and careful delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2019
I am very satisfied with my order. Everything arrived complete and whole. The delivery time was short. Perfect!!! Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2019
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2019
Order received quickly and on time. Quality products, I'll be ordering again soon!
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