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D
Rating: 5 out of 5
Great purchase, original idea and varied product.
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Customer reviews of Le Comptoir de Mathilde
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
Summary of reviews
The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
Reviews 1, 2, 3, 4 and 5 stars
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Rating: 5 out of 5
Perfect packaging and wonderful chocolate
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S
Rating: 5 out of 5
Always satisfied with the products from Comptoir de Mathilde
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A
Rating: 5 out of 5
Very fast delivery and very well packaged parcel, I appreciated the freshness pocket to keep the chocolate products cool. Super quality products.
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D
Rating: 5 out of 5
Very satisfied with my order. The chocolates are excellent. The items were very well packaged and protected. I highly recommend this shop and its original items.
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S
Rating: 5 out of 5
Order received in specific packaging "grand frais"
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L
Rating: 5 out of 5
excellent
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F
Rating: 5 out of 5
Very good site, quick response to problems
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C
Rating: 5 out of 5
Very good products, very very well packaged, we enjoy...
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F
Rating: 5 out of 5
Delicious aurancello
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A
Rating: 5 out of 5
Always super satisfied with the spreadable pastes from the counter of Mathilde
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E
Rating: 5 out of 5
Happy with my order however there was a bag that had leaked and had put a lot of liquid I don't know what on the chocolates so I had to wash the packages
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J
Rating: 5 out of 5
Perfect, fast and very neat delivery
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C
Rating: 5 out of 5
Logistics at its best both in terms of the team and the packaging. Quality product
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A
Rating: 5 out of 5
Very good products
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D
Rating: 5 out of 5
It was perfect
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P
Rating: 5 out of 5
Very good
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M
Rating: 5 out of 5
Super nice and very responsive customer service. Order delivered quickly. Thank you!
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I
Rating: 5 out of 5
E
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H
Rating: 5 out of 5
Super well packaged! And very happy with my package!
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C
Rating: 5 out of 5
Cool and super
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K
Rating: 5 out of 5
Very good and beautiful products
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E
Rating: 5 out of 5
The order was complete and arrived on time
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J
Rating: 5 out of 5
Very good product, nothing to say about the delivery
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V
Rating: 5 out of 5
Quality products arrived in excellent condition and did not suffer from the heat thanks to a cooling system until delivery to the recipient. Thank you for everything
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J
Rating: 5 out of 5
I recommend the product, perfectly packaged! Nothing to say!
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F
Rating: 3 out of 5
Order of chocolates arrived melted at destination but fortunately the customer service is very competent
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Response from Le Comptoir de Mathilde
Hello Frédéric,
Thank you for your feedback and we are pleased to learn that you appreciated the responsiveness of our customer service. We understand the disappointment related to your chocolate order, and we hope you will have the opportunity to fully enjoy our products in the future.
Best regards,
Le Comptoir de Mathilde
Thank you for your feedback and we are pleased to learn that you appreciated the responsiveness of our customer service. We understand the disappointment related to your chocolate order, and we hope you will have the opportunity to fully enjoy our products in the future.
Best regards,
Le Comptoir de Mathilde
S
Rating: 5 out of 5
Very good products, well packaged for delivery and it was fast
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O
Rating: 5 out of 5
delicious products
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E
Rating: 5 out of 5
Very good products in a rather elegant basket to make a nice gift.
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R
Rating: 2 out of 5
I saw the different mustard pots a bit bigger than what I received. The size of the mustard pot is really ridiculous
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M
Rating: 5 out of 5
Very well packaged, true to the photo, thank you
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P
Rating: 5 out of 5
Super
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C
Rating: 5 out of 5
I had an issue with a jar of crepes. The follow-up on the problem was handled very quickly and the replacement as well
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N
Rating: 5 out of 5
Very satisfied
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C
Rating: 5 out of 5
I love it!!!
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M
Rating: 5 out of 5
The products are true to themselves: delicious. Congratulations
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E
Rating: 5 out of 5
Super fast in ordering, product as described and makes you want it. The gift boxes are well stocked
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S
Rating: 2 out of 5
Delay far too long
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Response from Le Comptoir de Mathilde
Hello Sabrina,
Thank you for taking the time to share your opinion.
We are sorry that the delivery time seemed too long to you. Your order was for a personalized sugar box, a custom-made product with a preparation and shipping time of 8 to 14 working days, as indicated at the time of ordering.
However, we understand your disappointment and take your feedback into account. The satisfaction of our customers remains our priority.
Best regards,
The Comptoir de Mathilde team
Thank you for taking the time to share your opinion.
We are sorry that the delivery time seemed too long to you. Your order was for a personalized sugar box, a custom-made product with a preparation and shipping time of 8 to 14 working days, as indicated at the time of ordering.
However, we understand your disappointment and take your feedback into account. The satisfaction of our customers remains our priority.
Best regards,
The Comptoir de Mathilde team
F
Rating: 4 out of 5
Very fast shipping. A bit disappointed by the quality of the chocolate, we have a hard time distinguishing the different flavors, it's a shame. Nice packaging for Mother's Day.
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