The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
The goods arrived at my house in good condition, until the delivery driver decided to put the parcel over my gate, which is over 2 m high. No need to mesh, the chocolate was in crumbs. Of course it was. I notified Mathilde's counter by e-mail, followed up several times and got no response. The delivery took place on December 18, and all my chocolate gifts had to be redone... To this day, I still haven't had a reply from the comptoir de Mathilde customer service department. On the other hand, I'm bombarded with advertising emails every day. So no, it's not a mistake on their part, since the chocolate was fine until then, but the lack of response on their part is extremely unpleasant. I still placed two orders for a total of around €200, which for me is a substantial sum. I expected a little more attention from the supplier. I've been in this situation before and the supplier apologized for the inconvenience, and at the very least returned or refunded the goods.
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Valérie D.
Rating: 4 out of 5
following a purchase from 16/12/2024
Christmas jam is excellent.
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Clara T.
Rating: 1 out of 5
following a purchase from 10/12/2024
Order placed well before Christmas, unfortunately I only received half of the order and was therefore unable to give the Christmas presents in time. Mail sent to the address given but no reply, I had to contact them on the website. Too bad.
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Response from Le Comptoir de Mathilde
Hello Clara,
We thank you for your feedback and are sincerely sorry to hear that your experience with Le Comptoir de Mathilde did not live up to your expectations. We understand the importance of receiving your orders on time, especially during the holiday season.
Rest assured that your satisfaction is our priority. We take your feedback very seriously and will be reinforcing our customer follow-up to prevent this from happening again. Please do not hesitate to contact us directly should you require any further assistance.
Thank you for your understanding,
The Comptoir de Mathilde team
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Emmanuelle P.
Rating: 5 out of 5
following a purchase from 18/12/2024
Perfect order arrived just in time for New Year's Eve
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Fanny L.
Rating: 1 out of 5
following a purchase from 08/12/2024
Product arrived broken still waiting for new after-sales service
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Response from Le Comptoir de Mathilde
Hello Fanny,
We are very sorry to hear that your product arrived damaged. Our customer service department experienced some difficulties at the end of the year and we would like to apologize for this. Your satisfaction is our priority, and we are doing everything we can to resolve this problem quickly.
Thank you for your understanding and trust.
Yours sincerely
The Comptoir de Mathilde team
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elodie W.
Rating: 5 out of 5
following a purchase from 12/12/2024
Nothing to say
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Magali L.
Rating: 5 out of 5
following a purchase from 14/12/2024
Everything was perfect! Careful delivery, top salt and pepper packaging! I recommend and would recommend 😁👍
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Gina L.
Rating: 5 out of 5
following a purchase from 16/12/2024
Perfect
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Mélanie G.
Rating: 5 out of 5
following a purchase from 14/12/2024
Very well packaged and protected, fast delivery and reception!
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veronique T.
Rating: 5 out of 5
following a purchase from 15/12/2024
.
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Stephen W.
Rating: 1 out of 5
following a purchase from 11/12/2024
No order available at the collection point, fortunately the product was available in the store.
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Response from Le Comptoir de Mathilde
Hello Stephen,
Thank you for taking the time to share your review. We are sorry to hear that your withdrawal experience did not live up to your expectations. Please be assured that we take your feedback very seriously and are constantly working to improve our services. We look forward to welcoming you back soon, whether in-store or for an online order.
Best regards,
The Comptoir de Mathilde team
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marie L.
Rating: 5 out of 5
following a purchase from 15/12/2024
Very good
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Sabine M.
Rating: 1 out of 5
following a purchase from 14/12/2024
The products in cardboard packaging were all damaged ( panettone and Ours guillauve ) impossible to offer them and the chocolate plate the same because broken. Packages should be better protected...
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Response from Le Comptoir de Mathilde
Hello Sabine,
We thank you for your feedback and are sorry to hear that your products arrived damaged. Your satisfaction is important to us, and we will be improving our packaging to avoid this kind of inconvenience.
Yours faithfully
The Comptoir de Mathilde team
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sabine M.
Rating: 5 out of 5
following a purchase from 17/12/2024
Top
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benedicte P.
Rating: 5 out of 5
following a purchase from 15/12/2024
Very fast delivery and very careful packaging. Everyone enjoyed my gifts.
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Yamina M.
Rating: 5 out of 5
following a purchase from 16/12/2024
Order received quickly. The products are perfect
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Daniel L.
Rating: 1 out of 5
following a purchase from 11/12/2024
The parcel organized by the carrier dpd poste arrived broken into 10 pieces instead of 1...
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Response from Le Comptoir de Mathilde
Hello Daniel,
Thank you for taking the time to share your opinion. We are very sorry about this incident. Our teams take particular care with each order, but it is possible that the package may be subjected to rough handling in transit. We will do our utmost to find appropriate solutions.
Yours faithfully
The Comptoir de Mathilde team
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Natacha M.
Rating: 5 out of 5
following a purchase from 15/12/2024
Packed with GREAT care and absolutely delicious products!
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Selene R.
Rating: 5 out of 5
following a purchase from 17/12/2024
Package arrived on time, undamaged and well protected. Perfect!
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Elodie B.
Rating: 5 out of 5
following a purchase from 07/12/2024
Top I really liked
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Sylvie L.
Rating: 5 out of 5
following a purchase from 09/12/2024
Super presentation and delicious 😋
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Stephanie M.
Rating: 5 out of 5
following a purchase from 13/12/2024
Order ok and fast
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Marie W.
Rating: 5 out of 5
following a purchase from 09/12/2024
Satisfied. Arrived in time for Christmas.
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alain S.
Rating: 5 out of 5
following a purchase from 16/12/2024
nothing to say, just what I expected
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Coralie V.
Rating: 5 out of 5
following a purchase from 18/12/2024
Perfect
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Lena C.
Rating: 5 out of 5
following a purchase from 18/12/2024
Fast shipping, neat packaging, impeccable presentation, tastes to die for 🤩
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Virginie C.
Rating: 5 out of 5
following a purchase from 14/12/2024
Delicious
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Karine L.
Rating: 5 out of 5
following a purchase from 15/12/2024
Perfect! Thank you
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Claude Zélie G.
Rating: 4 out of 5
following a purchase from 18/12/2024
I don't find truffled mustard very good! Sorry, but I've had better
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Serge P.
Rating: 5 out of 5
following a purchase from 16/12/2024
Compliant products, fast delivery.
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Francoise U.
Rating: 1 out of 5
following a purchase from 16/12/2024
4 jars of cep mustard ordered. Validity date 01/2025???unacceptable
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Response from Le Comptoir de Mathilde
Hello Françoise,
Thank you for taking the time to share your opinion. We understand your concern about the expiry date of your jars of cep mustard. We are committed to offering quality products and are sorry if this did not live up to your expectations. We have since found a solution together and we are delighted that you were satisfied. We look forward to seeing you again on our Eshop.
Mélodie,
Le Comptoir de Mathilde
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Carolina R.
Rating: 5 out of 5
following a purchase from 17/12/2024
Products arrived safely and with excellent quality
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Myriam F.
Rating: 5 out of 5
following a purchase from 14/12/2024
Very fine mouth to caress the papillae! Thank you for existing!
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Alexandra M.
Rating: 5 out of 5
following a purchase from 15/12/2024
Perfect 👍
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Maëva N.
Rating: 1 out of 5
following a purchase from 17/12/2024
I received 2 damaged items... and when I contact you I get no answer...
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Response from Le Comptoir de Mathilde
Hello Maëva,
We're very sorry about this bad experience. Our customer service department had a large number of requests at the end of the year and we had difficulty responding quickly. We finally found a solution together. We look forward to seeing you again for a much better experience,
Thank you for your patience and understanding.
Thank you for your patience and understanding,
Mélodie, Le Comptoir de Mathilde
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Thierre aux chaînes A.
Rating: 3 out of 5
following a purchase from 29/11/2024
Hello, your products are great, but my package was damaged and I'm waiting for a return from your customer service department because there was a lot of breakage.
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Ludivine B.
Rating: 5 out of 5
following a purchase from 13/12/2024
Great products!
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olivier G.
Rating: 1 out of 5
following a purchase from 15/12/2024
Very bad.
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Fabienne S.
Rating: 5 out of 5
following a purchase from 10/12/2024
Perfect nothing to say
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Émilie P.
Rating: 4 out of 5
following a purchase from 15/12/2024
The chocolate is as good as ever. The only drawback is that it arrived broken, but I don't think it was during transport as the box was really well wrapped. Too bad it was a gift!
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