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A
Rating: 5 out of 5
Perfect product and delivery
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Customer reviews of Le Comptoir de Mathilde
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 6 414 published reviews
Summary of reviews
Le Comptoir de Mathilde earns praise for consistently excellent product quality, with reviews highlighting quality products, delicious treats, and reliably well-presented items that arrive intact. Delivery is repeatedly described as fast and careful, with items well packaged and protected, including insulated bags and ice packs to preserve freshness during heatwaves. Customer service and purchasing experience are noted as ultra responsive and smooth, with quick help and seamless ordering. Overall, customers report dependable, thorough packaging, on-time arrivals, and satisfying gift-ready products.
Reviews 1, 2, 3, 4 and 5 stars
Reset filtersD
Rating: 1 out of 5
Delivery very long and badly organized.
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S
Rating: 1 out of 5
A product leaked in the box and damaged several items. I made an initial complaint and was asked to send additional photos. Since then, despite two messages, I haven't heard back from customer service.
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A
Rating: 5 out of 5
Very good
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S
Rating: 5 out of 5
Super. Delivered on time.
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L
Rating: 1 out of 5
2 orders placed for an amount of more than 75€, the display promised a free treat from 75€ purchase. Nothing in the parcel! Claim made, and no, there's no gift. This type of misleading advertising is simply unacceptable. 2 items arrived broken, impossible to offer them in this condition.
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L
Rating: 5 out of 5
Impeccable
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F
Rating: 5 out of 5
Great products Large selection
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X
Rating: 2 out of 5
Expensive shipping costs, not even home delivery, and long delivery times.
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T
Rating: 5 out of 5
Arrived in good condition With a note
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M
Rating: 5 out of 5
Very good
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V
Rating: 5 out of 5
Impeccable. Very careful shipping.
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C
Rating: 5 out of 5
Very good and fast delivery for the holidays
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D
Rating: 5 out of 5
Excellent service!
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F
Rating: 2 out of 5
Forward calendar received late Damaged, and hard chocolates delivery not even available in store collection Will not order again
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D
Rating: 5 out of 5
Delighted with my order, and what's more I benefited from Black Friday prices!
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V
Rating: 3 out of 5
One of the plastics on the chocolate boxes was open, so the chocolates were in the air... I can't offer that, so I had to buy new ones.
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J
Rating: 5 out of 5
Very good
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M
Rating: 5 out of 5
Perfect
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M
Rating: 5 out of 5
Perfect
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C
Rating: 5 out of 5
The So Frenchy spread and rum babas are a delight. Very good mustards too.
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V
Rating: 5 out of 5
Product quality On-time delivery
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F
Rating: 5 out of 5
Fine
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S
Rating: 5 out of 5
I am delighted with my order, the packaging of the products and the quality above all 🥰
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T
Rating: 1 out of 5
Long delivery time and on receipt the two front calendars were all broken Very disappointed
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M
Rating: 5 out of 5
Late delivery (2- 3 days). Otherwise package arrived undamaged.
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S
Rating: 3 out of 5
Hello, your products are very good, but the delivery is deplorable and very slow!
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C
Rating: 5 out of 5
Very good packaging so no breakage it was perfect and package received quickly thank you
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L
Rating: 5 out of 5
We can't wait to taste it... Thanks again Lc
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M
Rating: 5 out of 5
parcel well received within normal time limits, and this time well packaged, no open or broken jars. I think that the fact of indicating the name of the person in charge of the packaging on the parcel, so that he can be identified in the event of a problem, has meant that packaging is now much more rigorous than it used to be.
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V
Rating: 2 out of 5
I had a very mixed experience because I received someone else's parcel. After numerous calls to customer service (difficult to reach), I received my parcel 2.5 weeks after placing my order (I thought I wouldn't get it in time). The products were very well packaged. Contrary to what the website says, I didn't get a "gourmet surprise" despite having spent over 75 euros!
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.
Rating: 3 out of 5
The order was incomplete and 6 products were missing. It took several reminders for the remainder to be dispatched. The products were corporate gifts and the missing items arrived just in time for distribution, which was stressful.
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J
Rating: 2 out of 5
I received a damaged parcel, broken chocolate when I was supposed to give it as a present and no response from customer service, disappointed I had to change my present .....
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L
Rating: 5 out of 5
Ras
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M
Rating: 3 out of 5
Unable to select in-store delivery. I had to pay for delivery.
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L
Rating: 5 out of 5
Fine
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P
Rating: 3 out of 5
The shipment took a long time.
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C
Rating: 2 out of 5
3 of the chocolates I bought arrived broken into several pieces, making them impossible to give as gifts. I emailed customer service about ten days ago, and got no response from them.
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W
Rating: 2 out of 5
A gift from 75€ of purchase. I'm still waiting for the gift. And I'm still waiting for my e-mail to be answered. In short, I'm waiting
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B
Rating: 3 out of 5
I have contacted you 3 times (3 emails) for a defective item that spilled in the package and never a response from you that's a shame!
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