Customer reviews of Le Comptoir de Mathilde

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 6 414 published reviews
5 5 326 83% 4 564 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

Le Comptoir de Mathilde earns praise for consistently excellent product quality, with reviews highlighting quality products, delicious treats, and reliably well-presented items that arrive intact. Delivery is repeatedly described as fast and careful, with items well packaged and protected, including insulated bags and ice packs to preserve freshness during heatwaves. Customer service and purchasing experience are noted as ultra responsive and smooth, with quick help and seamless ordering. Overall, customers report dependable, thorough packaging, on-time arrivals, and satisfying gift-ready products.

Reviews 1, 2, 3, 4 and 5 stars

Reset filters
M
Melanie G.
Rating: 1 out of 5
following a purchase from 29/11/2024
Products arrived broken and no response from customer service.
Translated reviews
M
Maurice S.
Rating: 3 out of 5
following a purchase from 30/11/2024
The chocolates have arrived cassės
Translated reviews
P
Priscilla P.
Rating: 5 out of 5
following a purchase from 29/11/2024
I love everything is succulent and perfectly packaged, it is my favorite candy, only missing the popcorn and it will be the must, thank you for my pretty order
Translated reviews
F
Florence D.
Rating: 1 out of 5
following a purchase from 29/11/2024
I sent an email to customer service and they never replied. Two of the items I ordered arrived broken.
Translated reviews
C
Catherine D.
Rating: 5 out of 5
following a purchase from 29/11/2024
Good products
Translated reviews
I
Isabelle B.
Rating: 4 out of 5
following a purchase from 29/11/2024
Fast, full order
Translated reviews
J
Jennifer L.
Rating: 4 out of 5
following a purchase from 29/11/2024
Hello, satisfied with my order. However, one product was damaged during transport. I sent an email and never received a return.
Translated reviews
S
Severine N.
Rating: 5 out of 5
following a purchase from 29/11/2024
Perfect
Translated reviews
N
Natalina O.
Rating: 5 out of 5
following a purchase from 29/11/2024
serious site, gourmet, quality products
Translated reviews
C
Celine G.
Rating: 4 out of 5
following a purchase from 29/11/2024
Good quality products, beautiful chocolate decorations to offer for the festive season.
Translated reviews
M
Mathieu C.
Rating: 1 out of 5
following a purchase from 29/11/2024
Hello, I placed my order on 02/12 and one of the jars was opened and some of the liquid leaked into the box, damaging a cardboard gift box. I still haven't had any feedback from the after-sales service, despite the file I sent with a photo.
Translated reviews
M
Martine B.
Rating: 5 out of 5
following a purchase from 29/11/2024
Fine
Translated reviews
I
Isabelle V.
Rating: 5 out of 5
following a purchase from 29/11/2024
I'm not disappointed with my order and I'm impressed with the way the chocolates and jars are packaged, I've never seen that anywhere else. I won't hesitate to order again 🤗
Translated reviews
C
Coralie M.
Rating: 2 out of 5
following a purchase from 29/11/2024
Si0e web inaccessible pendant le black friday.produit arrivé abimé
Translated reviews
S
Sophie L.
Rating: 2 out of 5
following a purchase from 29/11/2024
I sent 4 emails because two of the babas arrived badly closed. and I haven't heard back. These are Christmas presents.
Translated reviews
O
Odile B.
Rating: 5 out of 5
following a purchase from 29/11/2024
Perhaps we could receive a surprise product when we place a large order.
Translated reviews
M
Muller L.
Rating: 5 out of 5
following a purchase from 29/11/2024
Top
Translated reviews
V
Veronique B.
Rating: 5 out of 5
following a purchase from 29/11/2024
I'm delighted with the products and the delivery. Everything is fine with me!
Translated reviews
L
Laura V.
Rating: 1 out of 5
following a purchase from 29/11/2024
Item already opened, claim unanswered
Translated reviews
C
Christelle V.
Rating: 5 out of 5
following a purchase from 29/11/2024
The gift is much appreciated
Translated reviews
J
Julie N.
Rating: 1 out of 5
following a purchase from 29/11/2024
Order placed on November 29th, received in less than a week on December 6th despite the extended delivery times announced. Unpleasant surprise when I opened the parcel, one item was broken (these things happen). I sent an e-mail to customer service on December 7 but no reply. I contacted customer service again on December 14 and to date there's still no news. Non-existent customer service.
Translated reviews
M
Marion D.
Rating: 3 out of 5
following a purchase from 29/11/2024
very long shipping!!!
Translated reviews
E
Erwan C.
Rating: 1 out of 5
following a purchase from 29/11/2024
Order incomplete. 2 reminder emails still unanswered. Unreachable by phone.
Translated reviews
M
Mélanie R.
Rating: 5 out of 5
following a purchase from 29/11/2024
Superb product, well protected on arrival. Very satisfied with my purchase
Translated reviews
L
Laurent G.
Rating: 5 out of 5
following a purchase from 18/11/2024
Very good product I recommended it
Translated reviews
L
Laurent F.
Rating: 5 out of 5
following a purchase from 29/11/2024
Fine
Translated reviews
R
Régine P.
Rating: 1 out of 5
following a purchase from 29/11/2024
I made a complaint because a box of chocolates was broken. No reply.
Translated reviews
A
Adélaïde D.
Rating: 5 out of 5
following a purchase from 29/11/2024
Perfect
Translated reviews
F
Francesca V.
Rating: 2 out of 5
following a purchase from 29/11/2024
order received late, with a destroyed advent calendar inside, nothing fit in the boxes.
Translated reviews
S
Sylvie R.
Rating: 5 out of 5
following a purchase from 21/11/2024
perfect
Translated reviews
S
Sandrine V.
Rating: 5 out of 5
following a purchase from 29/11/2024
Nothing to report. Products received perfect Delivery on time
Translated reviews
C
Catherine S.
Rating: 5 out of 5
following a purchase from 29/11/2024
Excellent site, excellent products, the best!
Translated reviews
C
Christine P.
Rating: 5 out of 5
following a purchase from 29/11/2024
Ras
Translated reviews
S
Sabine F.
Rating: 4 out of 5
following a purchase from 29/11/2024
Fine
Translated reviews
J
Josiane B.
Rating: 2 out of 5
following a purchase from 29/11/2024
The shelves all arrived broken. The inner protective packaging was not sufficient.
Translated reviews
P
Pauline B.
Rating: 5 out of 5
following a purchase from 25/11/2024
Very good
Translated reviews
L
Ludivine G.
Rating: 3 out of 5
following a purchase from 29/11/2024
Hello, a little disappointed with my order, I received the chocolate bar with caramel balls already broken, for a gift it's not great!
Translated reviews
E
Eva P.
Rating: 1 out of 5
following a purchase from 29/11/2024
The 3 chocolates to be broken arrived broken, 1 arrived in a deplorable state (bits of chocolate everywhere on the edges, on the "mallet" in short shameful to offer that for Christmas!), I sent the photos to customer service on 6/12 and 0 response.
Translated reviews
M
Magali J.
Rating: 5 out of 5
following a purchase from 29/11/2024
Ok compliant
Translated reviews
L
Laura D.
Rating: 1 out of 5
following a purchase from 29/11/2024
The parcel arrived on time but most of the contents are broken (3 out of 5 items). Mail made to customer service and currently no return
Translated reviews
We use cookies for audience measurement and improving user experience.