Customer reviews of Le Comptoir de Mathilde

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 6 359 published reviews
5 5 274 83% 4 561 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.

Reviews 1, 2, 3, 4 and 5 stars

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Philippe M.
Rating: 4 out of 5
following a purchase from 24/11/2023
Problem of breakage with my order, customer service really top notch, immediate replacement of broken jars. Products as good as ever.
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Elena F.
Rating: 5 out of 5
following a purchase from 20/12/2023
Everything great and perfect as always!!!!
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Christelle T.
Rating: 5 out of 5
following a purchase from 26/12/2023
Impeccable wide selection of high-quality products
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Marie T.
Rating: 5 out of 5
following a purchase from 26/12/2023
Fast shipping! Thank you
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Olivier N.
Rating: 5 out of 5
following a purchase from 22/12/2023
The gift box was appreciated, so I'm satisfied with my order.
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Dany S.
Rating: 5 out of 5
following a purchase from 26/12/2023
Products received well packaged
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MATHILDE B.
Rating: 5 out of 5
following a purchase from 27/12/2023
Top!
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Megan T.
Rating: 3 out of 5
following a purchase from 15/12/2023
Too bad the jar of lavender honey was poorly sealed. it leaked into the package .
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Response from Le Comptoir de Mathilde
Hello, Megan,

We're very sorry about this incident with your jar of lavender honey. We always strive to pack our products well to avoid any inconvenience during delivery. We will be checking our packaging procedures to avoid this happening again in the future. We hope you are satisfied with the rest of your order. If you have any further questions or comments, please do not hesitate to contact us. We thank you for your confidence.

Yours faithfully

The Comptoir de Mathilde team
V
Viviane R.
Rating: 5 out of 5
following a purchase from 10/12/2023
well received in good condition very satisfied
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Virginie B.
Rating: 5 out of 5
following a purchase from 15/12/2023
Fast delivery, products are perfectly compliant and delicious.
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Sandrine G.
Rating: 5 out of 5
following a purchase from 22/12/2023
Very satisfied
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Ana M.
Rating: 5 out of 5
following a purchase from 10/12/2023
Very good products. The products were well protected during shipment, so they arrived in good condition.
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Steven J.
Rating: 5 out of 5
following a purchase from 05/12/2023
the parcels were beautiful and we really liked them!
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Angélique T.
Rating: 2 out of 5
following a purchase from 01/12/2023
Extended delivery times due to Black Friday (even though Black Friday was over 1 week ago) and, above all, they only tell you about it once the order has been placed. And strangely enough, the order went out once I'd contacted customer service. During the holiday season, you need to clearly announce your lead times (before the order is placed) or significantly increase your staffing levels.
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Response from Le Comptoir de Mathilde
Hello Angélique, thank you for your feedback. We apologize for the longer delivery times, which are indeed due to the high demand linked to Black Friday. We have taken your comment into account and will be working to reinforce our workforce to better manage the coming holiday periods. We hope you enjoy your order and remain at your disposal for any further inquiries. Have a nice day.
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Catherine D.
Rating: 5 out of 5
following a purchase from 03/12/2023
Delivery on time, product as expected. Thank you very much.
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Berangere B.
Rating: 5 out of 5
following a purchase from 22/12/2023
Perfect 👍
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Claudia D.
Rating: 5 out of 5
following a purchase from 19/12/2023
Fast and efficient service, a small welcome gift that I appreciate. I recommend this service.
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Mireille F.
Rating: 5 out of 5
following a purchase from 23/12/2023
Great discovery! Very satisfied.
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Franck C.
Rating: 5 out of 5
following a purchase from 21/12/2023
Fast and careful shipping. Very satisfied with my order
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Laure C.
Rating: 3 out of 5
following a purchase from 18/12/2023
I was satisfied in spite of a jar of aperitif found slightly opened and which thus leaked on the gift wrapping made by the preparer of the order... so I had to clean and redo it.
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Response from Le Comptoir de Mathilde
Hello Laure,

We are sincerely sorry for the inconvenience caused by your order on our website. We will pass this comment on to our logistics team so that they can pay more attention to the packaging of our products in the future. We would like to thank you for your satisfaction despite this incident. We hope to see you soon on our site.

Yours faithfully
Le Comptoir de Mathilde
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Alexandra A.
Rating: 5 out of 5
following a purchase from 10/12/2023
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Jean Luc L.
Rating: 5 out of 5
following a purchase from 21/12/2023
Very good
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Laurence P.
Rating: 5 out of 5
following a purchase from 07/12/2023
Good products ideal for gift-giving
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Ludivine D.
Rating: 5 out of 5
following a purchase from 08/12/2023
Very good
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SOPHIE D.
Rating: 5 out of 5
following a purchase from 13/12/2023
I received my parcel with a damaged product. I immediately e-mailed customer service. Three days later, my new product was in the relay point; I was able to give it as a Christmas present as planned! Serious and very responsive service. I'd recommend without a doubt.
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Coralie H.
Rating: 5 out of 5
following a purchase from 01/12/2023
Nothing to say, I've been ordering for two years and everything is perfect.
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BERENGERE L.
Rating: 5 out of 5
following a purchase from 18/12/2023
Order received quickly. I really liked the chocolates!
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Stephanie S.
Rating: 4 out of 5
following a purchase from 21/12/2023
Well-packaged parcel, arrives quickly. Too bad there were so many products unavailable.
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Julie D.
Rating: 5 out of 5
following a purchase from 17/12/2023
The products were very well packaged. The originality of their products is great for gift-giving. My parents-in-law were delighted.
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MATHIEU D.
Rating: 5 out of 5
following a purchase from 04/12/2023
A variety of quality products, a gift that's always a pleasure to receive
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nadège M.
Rating: 5 out of 5
following a purchase from 09/12/2023
Well packaged and much appreciated
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jean-françois R.
Rating: 5 out of 5
following a purchase from 04/12/2023
Perfect.
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Fabienne L.
Rating: 5 out of 5
following a purchase from 13/12/2023
Very happy with my purchase. Neat parcel. Fast delivery. Thank you very much.
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Micaelli C.
Rating: 5 out of 5
following a purchase from 10/12/2023
Great products and excellent customer service
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KARINE M.
Rating: 4 out of 5
following a purchase from 03/12/2023
Chocolates delivered just before the start of the school vacations following a reminder, as a gift for the school. The teacher really liked the school kit! We've had great feedback on the chocolates. I'd recommend them!
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Véronique D.
Rating: 5 out of 5
following a purchase from 01/12/2023
Order arrived in perfect condition, very well packaged and of course a real treat, as always, top quality chocolate.
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Tiphaine B.
Rating: 5 out of 5
following a purchase from 10/12/2023
Well packed parcel (bottles and jars VERY well protected) and received on time. Very good products.
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Carolyn T.
Rating: 5 out of 5
following a purchase from 02/12/2023
I love receiving my parcel from you. We only, usually, order once a year for our Christmas Day starters and a few other treats. We’ve always found everything to be of exceptional quality. Thank you 🙏
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Corinne D.
Rating: 5 out of 5
following a purchase from 06/12/2023
Very satisfied. Very good chocolate and very well packaged. Thank you
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Marie-Christine D.
Rating: 5 out of 5
following a purchase from 02/12/2023
Chocolates and sweets were 1 big hit
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