Customer reviews of Le Comptoir de Mathilde

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 6 359 published reviews
5 5 274 83% 4 561 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.

Reviews 1, 2, 3, 4 and 5 stars

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Nathalie D.
Rating: 4 out of 5
following a purchase from 08/12/2023
Everything was perfect except that I had another address for the invoice as it was a gift. But the person who received the gift also received the invoice.
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Michaela W.
Rating: 2 out of 5
following a purchase from 24/11/2023
Our delivery took just under a month. Inquiries (made in English) were not answered.
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Alain G.
Rating: 5 out of 5
following a purchase from 11/12/2023
EXCELLENT
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eric V.
Rating: 4 out of 5
following a purchase from 30/11/2023
Good product
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Mikael L.
Rating: 5 out of 5
following a purchase from 01/12/2023
Very nice parcel, very good products, what happiness...
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Thierry G.
Rating: 5 out of 5
following a purchase from 12/12/2023
Very satisfied with the quality of the products and the ease of ordering. Happy New Year!
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SANDRINE D.
Rating: 5 out of 5
following a purchase from 10/12/2023
Very good product, especially the rum canales 😃
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Valerie S.
Rating: 5 out of 5
following a purchase from 15/12/2023
Very good products
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Marie P.
Rating: 5 out of 5
following a purchase from 14/12/2023
Order arrived on time and packaged impeccably
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Loren D.
Rating: 5 out of 5
following a purchase from 09/12/2023
A gift for Dad!
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Michèle A.
Rating: 4 out of 5
following a purchase from 16/12/2023
As the parcel was a gift, I had asked for a message to be attached to my shipment. However, the recipient didn't get the message and therefore didn't know who had sent him the parcel.
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Cristian F.
Rating: 1 out of 5
following a purchase from 05/12/2023
Dificult to talk to them. Too long delivery times and very slow comunicattion
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Stéphanie B.
Rating: 5 out of 5
following a purchase from 10/12/2023
A "killer" spread!!!!
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Jean-Noël L.
Rating: 5 out of 5
following a purchase from 07/12/2023
Nickel packaging & delivery
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Cecile E.
Rating: 5 out of 5
following a purchase from 10/12/2023
The order was delivered on time. The packaging of each product was very careful and secure. Everyone was delighted with all the products!
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Aline V.
Rating: 5 out of 5
following a purchase from 02/12/2023
Perfect
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Nathalie G.
Rating: 5 out of 5
following a purchase from 04/12/2023
I love this site
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Elodie P.
Rating: 5 out of 5
following a purchase from 29/11/2023
Big order for Christmas! I'm so happy, all the sweets made it so much fun!
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Cecile D.
Rating: 4 out of 5
following a purchase from 01/12/2023
Very good but not cheap...
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Patricia P.
Rating: 5 out of 5
following a purchase from 01/12/2023
Very good chocolates
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Olivia S.
Rating: 5 out of 5
following a purchase from 29/11/2023
At the top!
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Rachel S.
Rating: 1 out of 5
following a purchase from 14/12/2023
Overpriced for an average product. :/
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Cindy J.
Rating: 4 out of 5
following a purchase from 03/12/2023
Very good products, for a gift
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CHANTAL C.
Rating: 5 out of 5
following a purchase from 11/12/2023
Much appreciated
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nassima A.
Rating: 5 out of 5
following a purchase from 10/12/2023
High-quality products. Very responsive sales department. Fast shipping.
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Monique G.
Rating: 5 out of 5
following a purchase from 12/12/2023
Very good site. Products conform to photos. Good value for money. I recommend Le Comptoir de Mathilde.
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marie-noëlle C.
Rating: 4 out of 5
following a purchase from 29/11/2023
Very satisfied with the products ordered but delivery time a little too long.
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GOVAN S.
Rating: 3 out of 5
following a purchase from 06/12/2023
The order consisted of several jars of armagnac cannelés. Unfortunately, two of the jars broke open, causing them to leak into the package. One jar was almost empty and the others stuck ... Not serious, but disappointing. The products are delicious, and that's the main thing!
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Response from Le Comptoir de Mathilde
Hello GOVAN, thank you for your feedback on our website Le Comptoir de Mathilde. We are sorry to learn that some jars of armagnac cannelés opened and leaked in your package. We will pass this information on to our delivery service in order to improve our packaging. We are pleased that you enjoyed the products and hope to see you soon on our site. Have a nice day."
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Helmut H.
Rating: 2 out of 5
following a purchase from 03/12/2023
Unfortunately the glass "Barba au Rhum" - Medium size was leaking and spilled during transportation. If possible, we kindly ask for a replacement shipment.
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carole L.
Rating: 5 out of 5
following a purchase from 17/12/2023
Order arrived before Christmas Nothing to complain Impeccable
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Ghislaine T.
Rating: 5 out of 5
following a purchase from 14/12/2023
Order received promptly. Everything was well packed. Satisfied with this first order.
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Ghislaine D.
Rating: 5 out of 5
following a purchase from 01/12/2023
fast delivery.the products are well packed in the parcel.and above all delicious.
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Fabien P.
Rating: 5 out of 5
following a purchase from 09/12/2023
perfect and excellent
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Valérie B.
Rating: 2 out of 5
following a purchase from 11/12/2023
Order received but not on time.
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Response from Le Comptoir de Mathilde
Hello Valérie, thank you for your feedback. We're sorry your order didn't arrive on time, and we'll do everything we can to make sure it doesn't happen again. We hope that despite this inconvenience, you have enjoyed our products. Please do not hesitate to contact us should you have any further comments or suggestions. Have a nice day.
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Istvan I.
Rating: 5 out of 5
following a purchase from 02/12/2023
The milk hazelnut spread with sweetener is great! My only sorrow that you do not deliver to Hungary.
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nathalie C.
Rating: 4 out of 5
following a purchase from 11/12/2023
Delicious
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Christelle M.
Rating: 4 out of 5
following a purchase from 07/12/2023
Products always at the top, delivery time a little long.
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Mélanie M.
Rating: 5 out of 5
following a purchase from 01/12/2023
Very good value for money
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Violette Z.
Rating: 5 out of 5
following a purchase from 09/12/2023
This parcel was for my daughter and her little family and they were delighted.
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Mimi M.
Rating: 5 out of 5
following a purchase from 09/12/2023
Perfect good product
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