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C
Rating: 1 out of 5
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Customer reviews of Le Comptoir de Mathilde
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9,4
/10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
Summary of reviews
The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
Reviews 1, 2, 3 and 4 stars
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Rating: 4 out of 5
I'm waiting to taste the product!?!
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A
Rating: 1 out of 5
Very disappointed with the quality/price ratio. At this price, you'd expect something delicious, more upmarket, but not at all. I bought squares of chocolate with speculos and caramel and you can't taste it, only the taste of the chocolate which reminds you of simple low-end chocolate. I also bought packets of marshmallows, the same thing... in short, I wouldn't buy again. You're paying more for the packaging than for the product you have to eat.
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Response from Le Comptoir de Mathilde
Hello Amandine, we're sorry you were disappointed with our products. At Le Comptoir de Mathilde, we are committed to offering quality products at a fair price. We will take your feedback into account to improve and offer you an even tastier experience. Please do not hesitate to come back to us to give us a second chance. Kind regards, Le Comptoir de Mathilde.
M
Rating: 3 out of 5
Package very well packed. Preparation time + delivery longer than announced on the site. Delivery not on the date announced by the carrier. 2 days in advance, a day off for nothing (even if it's the carrier's fault). When you contact Comptoir de Mathilde to inform them, no response. The feeling is that, once the sale is made, customer service doesn't give a damn about your customer experience. Good store customer, first and most likely last order on the website.
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Response from Le Comptoir de Mathilde
Thank you for your feedback, Maelys. We are sorry that your ordering experience on our site did not live up to your expectations. We have taken your comment into account and will be looking to improve our delivery and customer care services to avoid these inconveniences in the future. We hope you enjoyed the products you received in your parcel. We look forward to seeing you again in store!
V
Rating: 3 out of 5
The little pot of grilled meats in the gourmet box was broken despite the precautions taken!
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Response from Le Comptoir de Mathilde
Hello Valérie, thank you for your review of our website Le Comptoir de Mathilde. We are sorry to hear that the small pot of grilled meats was broken in your box. We will take the necessary measures to improve our packaging and avoid this kind of inconvenience in the future. If you have not already done so, please do not hesitate to contact us again at [email protected]. We hope you have been able to enjoy the other delicious treats in our box. Have a nice day. The Comptoir de Mathilde team.
M
Rating: 4 out of 5
Very good tea
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F
Rating: 2 out of 5
Sent to a relay when I had indicated home delivery.
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Response from Le Comptoir de Mathilde
Hello Florian, thank you for your feedback. We are sorry that your parcel was sent to a relay when you had indicated a home delivery. We will do our utmost to resolve this problem with our carrier and improve our delivery service. Thank you for your confidence and have a nice day.
L
Rating: 1 out of 5
Terrible delivery. For future online purchases from your store, if DPD is responsible for delivery, the order will not be processed.
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Response from Le Comptoir de Mathilde
Hello Léo, we're sorry for the poor delivery experience. We are actively working to improve the quality of our delivery service in order to provide you with a better online shopping experience. Your feedback is important to us, thank you for sharing your experience.
F
Rating: 3 out of 5
Hello, Delivery too long and I have a box preparation salted damaged at the top in the corner. I won't be able to offer it as it's not pretty. Too bad because I really like your products.
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Response from Le Comptoir de Mathilde
Hello, thank you for your feedback. We're sorry that delivery took so long and that your box was damaged. If you haven't already done so, don't hesitate to write to us at [email protected], enclosing photos of the damaged items received, The comptoir de Mathilde team
A
Rating: 1 out of 5
I did not receive my little gift despite the amount of my order!
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Response from Le Comptoir de Mathilde
Hello Amandine, I'm sorry to hear that you didn't receive your little gift. This does not reflect the quality of service we wish to offer our customers. Please do not hesitate to contact us so that we can find a solution to rectify this error. We thank you for your confidence and remain at your disposal. Yours faithfully
I
Rating: 4 out of 5
A little expensive but very good quality
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S
Rating: 4 out of 5
Very good products
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R
Rating: 1 out of 5
non-trading company
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Response from Le Comptoir de Mathilde
Hello Robert, I'm sorry that your experience on our site did not live up to your expectations. We are constantly listening to our customers and we take into account all feedback to improve our services. Please let us know if you have any suggestions on how we can best meet your needs. The Comptoir de Mathilde team
J
Rating: 1 out of 5
I thought I would receive 3 terrines as a gift with my €60 order, as indicated on the site. I didn't receive them and when I contacted customer service they told me there had been a bug... I asked them for a commercial gesture but they refused. Misleading advertising
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Response from Le Comptoir de Mathilde
Hello Julie, thank you for sharing your review with us. As previously seen together this was unfortunately not a product we had in stock, it activated by mistake over a very short period of time, We take this very seriously and will ensure this does not happen again in the future. We constantly strive to provide a quality service and would be delighted to offer you a more positive experience with your next order. Thank you again for your feedback, we take all our customers' comments on board so that we can continue to improve.
M
Rating: 2 out of 5
DLC of the products two months later, no SAV return, very disappointed.
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Response from Le Comptoir de Mathilde
Dear Marion, thank you very much for your feedback. We are sorry to have disappointed you with our DLC and the lack of feedback from our after-sales service. We are taking your comments into account to improve our service and hope to see you soon to offer you a better experience at Comptoir de Mathilde.
D
Rating: 4 out of 5
I'm very satisfied. There were no problems.
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V
Rating: 4 out of 5
Satisfied with my purchases but overall a little expensive (chocolate bar) that will limit my next purchase alas!
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E
Rating: 3 out of 5
Very good products and efficient delivery. However, as a professional, I haven't had any response to my call for a quote for our teams all over France. That's a real shame.
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D
Rating: 4 out of 5
The mustards are delicious, but two of them were not sealed well enough and opened in transport. I had them shipped to me at the hotel I was staying at in France. I live in the USA, where you do not ship to, so I cannot get these two jars replaced, which makes me a bit sad.
A
Rating: 1 out of 5
Unfortunately I had a leaked chocolate cream and complained about this, so far no response despite two complaints
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A
Rating: 4 out of 5
A lot of unnecessary packaging: pollution Nevertheless, delivery as ordered
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G
Rating: 4 out of 5
As I expected, I'm happy to have pleased the people I gave it to.
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P
Rating: 4 out of 5
No problems with ordering on the site. Tracking and shipping OK. But as always, delivery by Colissimo was not professional: I asked for a one-day postponement which was confirmed by e-mail. But the deliveryman still turned up on the original date and I received a missed delivery e-mail! Fortunately, they delivered the next day... but Colissimo is definitely not a reliable partner, you should change service provider...
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L
Rating: 4 out of 5
Happy with the purchase but the note I asked for was not included in the parcel.
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Response from Le Comptoir de Mathilde
We're delighted you enjoyed your purchase! We're sorry about the little note, we'll make sure it doesn't happen again in the future. Thank you for your feedback."
J
Rating: 4 out of 5
Truffle oil: the taste is not up to scratch. Lemon oil very good
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J
Rating: 3 out of 5
The products are brilliant, but the delivery time was very long this time.
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O
Rating: 4 out of 5
Good product, but the rum babas' dough lacks lightness.
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C
Rating: 4 out of 5
An error in the parcel but repaired on the 1st phone call. Fast delivery and efficient after-sales service.
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K
Rating: 4 out of 5
Very satisfied , about the order. Just a pity that only French is spoken on the phone. But I got an answer by mail. Thanks for that.
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P
Rating: 4 out of 5
an oversight in the first shipment, but after a complaint, the complement arrived fairly quickly and with a commercial gesture.
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M
Rating: 4 out of 5
products as advertised on the site, very good quality. Dispatch of the parcel within a reasonable timeframe, with the unfortunate exception of the occasional broken pot due to faulty packaging, which was immediately replaced by the counter, which was perfectly correct in this respect.
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S
Rating: 4 out of 5
Just a small delivery problem. 2 jars slightly damaged in transit, but nothing too serious. Otherwise, everything was in order, fast and good products.
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V
Rating: 3 out of 5
Hello, I received an e-mail for my birthday the day after I placed my order. I immediately contacted you by e-mail to be able to benefit from it and to this day I have never had an answer.
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S
Rating: 3 out of 5
Very good product, but this time out of 5 shelves ordered, 3 arrived broken. It's a pity to offer !
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Response from Le Comptoir de Mathilde
Hello SANDRA, thank you for your review of our website Le Comptoir de Mathilde. We are delighted that you like our products. We are sorry that some shelves arrived broken, we do our best to ensure quality packaging, but it can happen that products are damaged during transport. Please do not hesitate to contact us, if you have not already done so, for an exchange or refund. Thank you again for your confidence and for your feedback. We will take your comments into account to improve our service.
R
Rating: 3 out of 5
Pay attention to the weight! I was expecting bigger pots of mustard. If not, tasty products!
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M
Rating: 2 out of 5
Hello, for Easter I ordered the paintable chocolates (unicorn and dino). My children loved painting them. But then it's inedible, the chocolate pieces are too thick and it's much too hard for the children's teeth. For the exorbitant price, it's just not worth it. Perhaps a chocolate egg or bar (with an Easter motif) would be more appropriate.
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Response from Le Comptoir de Mathilde
Hi Melissa, thank you very much for your feedback. We are delighted that your children enjoyed the Easter painting chocolates. We have taken into account your comments concerning the thickness of the chocolate pieces and we will work on a solution to make them more suitable for children. We also offer a wide range of chocolates in egg or bar format for all occasions, so don't hesitate to discover them on our site. We hope to see you soon at Le Comptoir de Mathilde.
L
Rating: 3 out of 5
Very good except for the shipping costs, which are too high.
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V
Rating: 4 out of 5
Package received very quickly and prepared with care. Very good and original products.
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D
Rating: 4 out of 5
Hello Although the parcel is well packed, a jar of chocolate leaked into the box (oil).
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L
Rating: 3 out of 5
Good but not excellent....
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