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E
Rating: 4 out of 5
Order received quickly just the marshmallow logs split shame though well packaged may be too tight otherwise I am a fan of the products!!!
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Customer reviews of Le Comptoir de Mathilde
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
Summary of reviews
The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
Reviews 1, 2, 3 and 4 stars
Reset filtersG
Rating: 2 out of 5
3+ weeks to recieve a small box???
S
Rating: 3 out of 5
These are very good products. However, at the time of delivery, one product (spread) leaked into the bottom because it was badly opened. It's a shame, especially for the price of the jar....
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Response from Le Comptoir de Mathilde
Thank you Sonia for your positive feedback on our products. We are sorry to hear that you encountered a problem with one of our products during delivery. We will make sure that this does not happen in the future and we hope that you will continue to enjoy our products despite this incident. If you have not already done so, please do not hesitate to contact us at [email protected]. Thank you for your confidence.
A
Rating: 3 out of 5
Delivery much longer than expected. But good quality products
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Response from Le Comptoir de Mathilde
Thank you for your comment, Aliette. We are sorry that the delivery took longer than expected, we do everything we can to improve our delivery times. However, we are delighted that you appreciated the quality of our products. We hope to see you soon at Le Comptoir de Mathilde!
M
Rating: 4 out of 5
no comment
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A
Rating: 1 out of 5
I was sent a different pepper and there was no response to my complaint. I had ordered: Timut pepper (in mill) I received: Poivre Noir de Malabar No response from "Le Comptoir de Mathide" This is not satisfactory
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O
Rating: 4 out of 5
Very good site. Original products and delivery is on time and the products are well protected.
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S
Rating: 3 out of 5
Very good chocolates, but delivery takes too long - we have to send an email to make sure our order arrives before Christmas.
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Response from Le Comptoir de Mathilde
Hello Sarah, thank you for your review of our website Le Comptoir de Mathilde. We are delighted that you liked our chocolates. We're sorry about the delivery, we're doing our best to improve this for the festive season. We hope to see you soon on our site!
L
Rating: 3 out of 5
Perfectly prepared parcel, great product quality. Only downside: 5-day open-day delivery announced, I waited 15 days for the parcel...
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Response from Le Comptoir de Mathilde
We always do our best to meet our delivery deadlines, but there may have been an unforeseen event in the shipping process. Nevertheless, we are delighted that you have appreciated the quality of our products. We look forward to satisfying you with future orders. Thank you for sharing your opinion with us.
O
Rating: 4 out of 5
everything was perfect except the three boxes of Neapolitan chocolates of different tastes that arrived very moved with the typical dust that remains in the chocolate when it is loose in the box. thank you very much.
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S
Rating: 4 out of 5
It took me a long time to place an order on the site, but I was not disappointed with my items.
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B
Rating: 4 out of 5
Fast and accurate delivery. On the other hand, the salted "advent calendar" is rather average...
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G
Rating: 4 out of 5
Very nice gift basket. Too bad the Christmas chocolate bars are broken.
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V
Rating: 3 out of 5
The products are good but there was a bug on the site the day I ordered. I entered different delivery addresses but this was not taken into account and the order arrived at my house. I had to reship it at my own expense to the correct address.
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Response from Le Comptoir de Mathilde
Hello Valérie,
We are very sorry for the inconvenience caused by your order on our website Le Comptoir de Mathilde. We take note of your remark and we will make sure that this does not happen again in the future. We hope you were satisfied with our products and would be delighted to welcome you back to our loyal clientele. We look forward to serving you again. Have a nice day. The Comptoir de Mathilde team.
We are very sorry for the inconvenience caused by your order on our website Le Comptoir de Mathilde. We take note of your remark and we will make sure that this does not happen again in the future. We hope you were satisfied with our products and would be delighted to welcome you back to our loyal clientele. We look forward to serving you again. Have a nice day. The Comptoir de Mathilde team.
V
Rating: 3 out of 5
it was very complicated to be able to place the order during Black Friday and it took me several hours because of blocking or length of reactivity of the website le comptoir de Mathilde that's why I'm taking 2 stars off. Nevertheless, the delivery and the care taken with the packaging of the product and the delivery were perfect, so I hope to put 4 or 5 stars on my next order.
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Response from Le Comptoir de Mathilde
Hello Véronique,
Thank you for your review of our site Le Comptoir de Mathilde. We are sorry that you encountered difficulties during Black Friday, we always do our best to make our site fluid and responsive for all our customers. We are pleased that the delivery and packaging of the product was satisfactory for you. We hope to see you again on your next order, when you'll be able to give us a more positive rating. Have a nice day! The Comptoir de Mathilde team.
Thank you for your review of our site Le Comptoir de Mathilde. We are sorry that you encountered difficulties during Black Friday, we always do our best to make our site fluid and responsive for all our customers. We are pleased that the delivery and packaging of the product was satisfactory for you. We hope to see you again on your next order, when you'll be able to give us a more positive rating. Have a nice day! The Comptoir de Mathilde team.
V
Rating: 4 out of 5
Order received very well packaged not at all disappointed 🤩🤩🤩
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K
Rating: 4 out of 5
A small problem with the delivery, which was very well rectified thanks to the top-notch after-sales service. The quality is there, but for the advent calendar it would have been nice if the chocolates had been wrapped to keep them in perfect condition.
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S
Rating: 4 out of 5
We are satisfied with the products ordered, however a surprise gift was planned because we had a relatively large order and we did not receive it ... too bad.
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K
Rating: 1 out of 5
Not received
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Response from Le Comptoir de Mathilde
Hello Karine, We make every effort to ensure the satisfaction of our customers, we are sorry that your order did not reach you, if this is not already the case, thank you to contact us on [email protected] so that we can, together, find a solution.
Sincerely, The Comptoir de Mathilde team.
Sincerely, The Comptoir de Mathilde team.
S
Rating: 4 out of 5
I find the prices a little high
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A
Rating: 4 out of 5
It was a gift, which apparently gave pleasure
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M
Rating: 4 out of 5
Services meeting my expectations: speed, reliability, good value for money.
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P
Rating: 3 out of 5
Nothing to say about the products. But it's not very commercial to offer promotions two days after receipt of the packages. Every site worth its salt has announced the forthcoming promotion on its home page.
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Response from Le Comptoir de Mathilde
I understand your dissatisfaction, Patrick, and I'm sorry you missed out on this promotion. However, please know that we do our best to inform our customers of upcoming promotional offers, but there can sometimes be delays between the announcement and the actual implementation of the promotion. We will take your comment into account to improve our communication in the future. In any case, we're delighted that you're satisfied with our products.
N
Rating: 4 out of 5
After a certain order amount, you should either get several jars for free or a nice discount.
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J
Rating: 4 out of 5
Very good I had received chocolate to break and they sent me one right away they are very responsive
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E
Rating: 4 out of 5
RAS. Product conforms.
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P
Rating: 3 out of 5
I received broken spoons and was disappointed. On the other hand, it's still just as good.
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Response from Le Comptoir de Mathilde
Thank you for your comment, Pauline. We are sorry that you have received damaged products. If this is not the case, please do not hesitate to contact our customer service department at [email protected]. We're glad you still like our products. Thank you for your loyalty. The Comptoir de Mathilde team.
C
Rating: 4 out of 5
Very satisfied with my order and delivery. The items were very well packaged.
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C
Rating: 4 out of 5
Very good 👍🏽
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C
Rating: 1 out of 5
The €50 gift was missing
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V
Rating: 3 out of 5
The gift wrapping was missing ...
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L
Rating: 3 out of 5
A broken jar of spread! Well packaged though. But satisfied overall.
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Response from Le Comptoir de Mathilde
Hello Laurence, thank you for your feedback on our website Le Comptoir de Mathilde. We are sorry that your jar of spread arrived broken despite our careful packaging. If you have not already done so, we can be reached at [email protected] to find a solution together. We are pleased to see that you are satisfied with your order overall. Thank you for your confidence, see you soon on our site!
G
Rating: 3 out of 5
Very good but one item was missing from my parcel. The rest ok
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Response from Le Comptoir de Mathilde
Thank you for your feedback, Gaëlle. We take note of your remark concerning the missing item in your parcel and we will do our utmost to avoid this type of situation in the future. We have not received any requests for after-sales service, so please do not hesitate to contact us so that we can find a solution by e-mail at [email protected] . We're glad you enjoyed the rest of your order and hope to see you back on our site soon. Thank you again for your confidence.
A
Rating: 4 out of 5
Order well packed & no breakage! Thank you so much!
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L
Rating: 4 out of 5
No particular opinion... This small order was completed quickly and delivered just as quickly.
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J
Rating: 4 out of 5
Always very satisfied with the products, parcel arrived on time and in good condition, everything was very well protected and no damaged items. Would recommend.
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J
Rating: 3 out of 5
Delivery service to be reviewed very disappointed my dad did not receive his package for his birthday
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Response from Le Comptoir de Mathilde
Hello and thank you for your feedback. We're sorry your dad didn't receive his parcel in time for his birthday. We are working hard to improve our delivery service and hope to be able to satisfy you with your next order. Thank you for your confidence in us. The Comptoir de Mathilde team.
P
Rating: 3 out of 5
Very good product! However, I was very disappointed by the offer proposed by e-mail. A free spread for every 20€ spent. Upon receipt, it's not a spread, it's a spread sample !!!!!! Misleading advertising!
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Response from Le Comptoir de Mathilde
Hello Perrine,
The small jar you discovered in your parcel corresponds to the gourmet surprise (from 50th purchase on our site) the jar of spread you are talking about from 20euros purchase is a 100g jar obtained at your visit to the store in the month following the creation of your "club des gourmands" card.
We apologize for any disappointment this may have caused.
Please do not hesitate to come back to us if you have any questions, we will be delighted to answer them.
Best regards
Customer Service
The small jar you discovered in your parcel corresponds to the gourmet surprise (from 50th purchase on our site) the jar of spread you are talking about from 20euros purchase is a 100g jar obtained at your visit to the store in the month following the creation of your "club des gourmands" card.
We apologize for any disappointment this may have caused.
Please do not hesitate to come back to us if you have any questions, we will be delighted to answer them.
Best regards
Customer Service
E
Rating: 3 out of 5
Shame, good products but incomplete order!
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Response from Le Comptoir de Mathilde
We are sorry to hear that you have experienced a problem with your order. We do our utmost to offer a quality service to our customers and your opinion is important to us. We have responded to your complaint by returning the missing items to you, but unfortunately they have been returned to us by return shipment. Please do not hesitate to contact us at [email protected] . We hope to see you soon on our site. Sincerely, Le Comptoir de Mathilde.
E
Rating: 3 out of 5
Le produit est très bon et le prix est conforme à la concurrence. Le seul problème a été le mode de paiement. Je ne pouvais pas utiliser ma carte de crédit. J'ai dû ouvrir un compte PayPal pour poursuivre l'achat. J'étais sur le point de ne pas acheter. Le moyen de paiement est un point à améliorer.
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