The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
Hello, I can't find the Christmas almond hazelnut spread that I got as a gift?
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Response from Le Comptoir de Mathilde
Hello Annick, thank you for your review. We're sorry you can't find our Christmas almond hazelnut spread for sale. We hope you'll find other products in our store that you'll like just as much. Thank you for your visit and please let us know if you have any suggestions for improving our product selection. Have a nice day!
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Carole B.
Rating: 1 out of 5
following a purchase from 09/10/2023
nothing to complain about when placing an order, except when you want to make a gift, it's complicated, especially for delivery! I had to do it twice and I had to contact Mathilde's counter without being able to get in touch with the GLS delivery person.
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Response from Le Comptoir de Mathilde
Hello Carole, thank you for your feedback and your opinion on the ordering process. We're sorry that you had difficulties with the delivery of your gift. We take note of your comment and will do our best to improve this point in the future. We thank you for your confidence and hope that your next experience with Le Comptoir de Mathilde will be more pleasant. Best regards.
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Emilie D.
Rating: 3 out of 5
following a purchase from 09/10/2023
Great products but I don't know if I'll order again because I find the price of delivery (15.84€) really too expensive.
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Veronique D.
Rating: 3 out of 5
following a purchase from 09/10/2023
Decu ded papillottes there was only fruit pasta in it when it should be mixed.
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Response from Le Comptoir de Mathilde
Hello Véronique, thank you for your review of our website Le Comptoir de Mathilde. We are sorry for your disappointment concerning the papillotes. We will pass on your comment to our team to improve the composition of the papillotes in the future. We hope you enjoyed the fruit pastes. Thank you for your feedback.
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Soazig C.
Rating: 4 out of 5
following a purchase from 10/10/2023
Parcels arrive quickly
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Co E.
Rating: 3 out of 5
following a purchase from 03/10/2023
Nothing wrong with the products. They're great gift ideas with original flavors. On the other hand, shipping costs are very high. For an order of 20 euros, they represent 43%. There should be a choice of delivery options, hence the 3/5 score.
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Sarah L.
Rating: 2 out of 5
following a purchase from 07/09/2023
Small, sloppy packaging
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Nathalie P.
Rating: 2 out of 5
following a purchase from 19/09/2023
Fast delivery and as pleasant as ever
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Response from Le Comptoir de Mathilde
Thank you for your feedback Nathalie, we are delighted that you appreciated the speed of our delivery as well as the quality of our products. We are a little surprised by your 2/5 rating if you enjoyed your experience with us. We will continue to do our best to offer you an ever more pleasant customer experience. Have a great day!
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suzy L.
Rating: 3 out of 5
following a purchase from 04/09/2023
Ordered and delivered without a hitch, but the reviews I relied on didn't match my expectations at all.Quite disappointed.
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Response from Le Comptoir de Mathilde
Hello Suzy, thank you for your feedback on your shopping experience on our site. We are sorry that the reviews did not meet your expectations. We do our utmost to supply quality products and satisfy our customers. We take your comment into account and hope to see you again on our site to help you discover other products that might suit you better. Have a nice day. The Comptoir de Mathilde team.
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Marion P.
Rating: 4 out of 5
following a purchase from 21/08/2023
Well, no problems to report.
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Marcel W.
Rating: 4 out of 5
following a purchase from 16/08/2023
Eine deutsche Übersetzung wäre das i-Tüpfelchen. Wir haben uns trotzdem gut zurecht gefunden.
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virginie W.
Rating: 4 out of 5
following a purchase from 26/07/2023
good sweet and savoury products......perhaps a few more gift boxes
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Julie B.
Rating: 3 out of 5
following a purchase from 10/07/2023
Very good site, but the free delivery threshold is a bit high, and there's too much unnecessary cardboard and wrapping paper. Too bad.
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Nadège C.
Rating: 4 out of 5
following a purchase from 11/06/2023
Each item was very well packaged.
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Isabelle R.
Rating: 3 out of 5
following a purchase from 09/05/2023
Tempting photos of the site.
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Alexandra P.
Rating: 1 out of 5
following a purchase from 01/04/2023
no communication and no commercial gesture
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Response from Le Comptoir de Mathilde
Hello Alexandra, we have not received an email from you to inform us that you have received a damaged item. Our customer service is available Monday to Friday at [email protected]. Please do not hesitate to contact us
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Nicole J.
Rating: 4 out of 5
following a purchase from 01/04/2023
Perfect delivery, arrived on time and in good condition.
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Martine M.
Rating: 4 out of 5
following a purchase from 30/03/2023
Fast delivery
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Isabelle F.
Rating: 4 out of 5
following a purchase from 14/03/2023
The site is well designed
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François L.
Rating: 2 out of 5
following a purchase from 26/02/2023
it's too sweet
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Béatrice Z.
Rating: 4 out of 5
following a purchase from 27/02/2023
very well
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Dominique B.
Rating: 1 out of 5
following a purchase from 01/03/2023
I received the parcel, except that it was opened and the merchandise replaced by gravel!!!!
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Sanson N.
Rating: 4 out of 5
following a purchase from 01/03/2023
Address management is very complicated....
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Catherine F.
Rating: 4 out of 5
following a purchase from 23/02/2023
ergonomic site, easy-to-find products
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beatrice P.
Rating: 3 out of 5
following a purchase from 07/02/2023
I bought some chocolates and found that they were not very good, very hard and tasteless. I was disappointed.
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marie christine S.
Rating: 4 out of 5
following a purchase from 31/01/2023
Everything was perfect except for a chocolate that broke in the middle of the order. Everything was impeccable, no marks on the parcel and the chocolate is very difficult to break, it looks like it was broken before it was sent?
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Response from Le Comptoir de Mathilde
We are very sorry for the damaged item received. We are always very careful and check all the products ordered on our website before they are dispatched. We do our utmost to ensure that your order arrives in the best possible condition, but it can happen that an item is damaged in transit. You can contact our customer service department by e-mail so that we can provide you with a rapid solution: a card with our contact details is included in your parcel. Have a nice day!
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Corinne M.
Rating: 2 out of 5
following a purchase from 27/01/2023
Very expensive! Mustard pots are tiny
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Response from Le Comptoir de Mathilde
We're sorry you weren't satisfied. The tasting box allows you to discover part of our range of mustards, made in our factory in Provence. The sizes are clearly indicated (7x35g): this allows you to vary the pleasures and discover the flavors on offer! Have a nice day!
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Eric B.
Rating: 4 out of 5
following a purchase from 04/11/2022
Nothing special about the delivery.
It arrived on time.
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ANNE SOPHIE R.
Rating: 4 out of 5
following a purchase from 21/01/2023
with a gift is great
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Nathalie H.
Rating: 4 out of 5
following a purchase from 31/12/2022
Correct site. Not too much searching to find a product.
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Sanson N.
Rating: 3 out of 5
following a purchase from 29/12/2022
On the site, no matter how many orders I've made (over 600 euros in December), I'm a "panier" and not a Customer. The proof is this evaluation of the last "basket"
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Gisèle D.
Rating: 4 out of 5
following a purchase from 29/12/2022
Everything is perfect except the price of delivery which is too high.
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Marie Anna P.
Rating: 4 out of 5
following a purchase from 20/12/2022
I found the same products as in the store. I didn't quite understand why the person who orders online is the one who picks up the order. It was a gift
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Carinne D.
Rating: 4 out of 5
following a purchase from 20/12/2022
Very good site delivery arrived on time perfect. Would recommend.
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Gisèle D.
Rating: 4 out of 5
following a purchase from 15/12/2022
Delivery charges are too high
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Francesca P.
Rating: 4 out of 5
following a purchase from 12/12/2022
Super happy with my order
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Anne laure S.
Rating: 4 out of 5
following a purchase from 10/12/2022
Overall, I'm satisfied, with just one minor comment on the rum babas: I'm a bit dubious about the airtightness of the jar, as I got quite a bit of rum on the paper surrounding the jar and on the jar itself, which was sticky. Otherwise the order was very well packaged, thank you very much.
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Marc F.
Rating: 3 out of 5
following a purchase from 29/11/2022
Delivery 3 to 5 working days, received 2 weeks after order.
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patricia V.
Rating: 2 out of 5
following a purchase from 28/11/2022
It says to expect delivery within 3 to 5 working days, but it took 11 days. I had ordered on purpose during my week of vacation, so I wasn't at home for the reception, I had to pick up my order later at the post office, difficult with their schedules...
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Dominique B.
Rating: 4 out of 5
following a purchase from 05/12/2022
Ditto
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