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P
Rating: 4 out of 5
An original and perfect gift! But be careful, because the delivery time is longer than expected!
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Customer reviews of Le Comptoir de Mathilde
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
Summary of reviews
The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
Reviews 1, 2, 3 and 4 stars
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Rating: 2 out of 5
Poor delivery! It was supposed to be a delivery against signature. I found my parcel on the ground in front of my house in the middle of town, anyone could have stolen my parcel... Otherwise the products look good, I ordered them as Christmas presents so I can't judge them at the moment.
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C
Rating: 3 out of 5
If you suffer from food allergies, don't bother... Incomplete composition information on the website: traces of gluten are not indicated, which means that the person for whom the product was intended cannot consume it. As this is an allergen, it's surprising not to mention it. Apart from that, delivery was fast and the products very good... in the opinion of those who can eat them...
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J
Rating: 1 out of 5
Expensive and misleading photos I would not take anything from them sorry
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B
Rating: 2 out of 5
No news on my complaint email.
Big disappointment for me on the eve of the holidays.
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Big disappointment for me on the eve of the holidays.
D
Rating: 4 out of 5
The website is easy to use and makes you want to discover the Comptoir de Mathilde product range.
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J
Rating: 3 out of 5
Non-existent customer service. A product arrived broken and despite an email and a call no return to date.
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S
Rating: 3 out of 5
Products always top, but delivery time much longer than advertised!
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C
Rating: 4 out of 5
I am very happy with my delivery, however I have a package with small jars of Spread that arrived broken.
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C
Rating: 2 out of 5
I asked for gift bags These were missing from the parcel Then, a jar of Christmas jam leaked, I sent the photos, made the complaint No news I do not recommend This is the second time that I encounter problems in orders To flee
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Y
Rating: 3 out of 5
well packaged, a little slow to ship
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P
Rating: 3 out of 5
Clear headings and easy-to-find products.
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S
Rating: 2 out of 5
Products become unavailable as you add them to your basket, and you only find out about this when you pay.
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A
Rating: 2 out of 5
USED TO ORDERING BUT THIS TIME VERY DISAPPOINTED
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E
Rating: 2 out of 5
I am moderately satisfied with my first order on this site. Of all the items ordered, two arrived in poor condition. After contacting customer service by Messenger, I was told that there could be no returns on food products. What a disappointment!
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N
Rating: 4 out of 5
Correct site, easy to find the items you want to order.
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E
Rating: 3 out of 5
medium good
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A
Rating: 4 out of 5
Good products
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J
Rating: 1 out of 5
The package arrived damaged.
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M
Rating: 4 out of 5
I always get a bug when I want to set up my account.
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S
Rating: 4 out of 5
I can't evaluate the products because they are gifts, so I haven't tasted them, but the packaging is impeccable, well done.
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H
Rating: 4 out of 5
Very good
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F
Rating: 1 out of 5
And cc
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M
Rating: 2 out of 5
I received my parcel later than expected. One of the two advent calendars was damaged. It only contained my two calendars worth 68 euros, no card, no thank you, nothing...Not very professional...Very disappointed...
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Response from Le Comptoir de Mathilde
You can contact customer service by sending an e-mail to: [email protected]. We'll take your request into account and get back to you as soon as possible. Have a nice day!
L
Rating: 2 out of 5
Disappointed with the internet order which sent me a batch of papillotes almost past their date and therefore no longer tasty.
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Response from Le Comptoir de Mathilde
You can contact our customer service department at [email protected], and we'll get back to you as soon as possible. Have a nice day!
V
Rating: 4 out of 5
Good choices on the site
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F
Rating: 3 out of 5
Good products
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C
Rating: 4 out of 5
Not yet open
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E
Rating: 4 out of 5
Clear, simple, attractive Very good
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M
Rating: 4 out of 5
Very good
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B
Rating: 4 out of 5
Clear for the order. Fast delivery with no problems.
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F
Rating: 3 out of 5
I had specified in the comments that this order was for Father's Day and that I would like to have gift wrapping. However, I received the parcel with all the products in bulk.
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M
Rating: 4 out of 5
Very well packaged.... well protected from the heat And received very quickly Bravo and thank you The tasting is for this Sunday
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N
Rating: 4 out of 5
Practical, interactive site
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O
Rating: 3 out of 5
The site is very good, but customer service is not very responsive. Moreover, if you want to make a click collect you have to be close to the store otherwise it doesn't work and not all stores do it. Delivery is fast and the products are good.
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L
Rating: 4 out of 5
The part to improve would be the customer service after ordering. Before ordering, I sent an e-mail with a question about a product, saying that I'd be ordering soon, and they replied within 10 minutes. Then, when I opened my parcel, I noticed a broken product, so I contacted customer service at the same e-mail address on Wednesday 25th at 1.57pm, and to date Tuesday 31st at 5.40pm there's been no reply... I don't think that's very cool. However for the rest of the order, absolutely not disappointed super products, special packaging perfect cold I did not expect it's great for the product during transport and even after, and delivery at the top
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S
Rating: 4 out of 5
Very careful packaging for delivery - real anticipation of "shocks" or other hazardous handling- Good products -.
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C
Rating: 3 out of 5
the parcel was damaged, but that's the post office, fortunately the chocolates were superbly wrapped, so intact
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M
Rating: 4 out of 5
Satisfied!!!
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P
Rating: 4 out of 5
Excellent after-sales service; chocolate bunny arrived broken despite all the precautions taken by Le comptoir de Mathilde. We can't blame them for not doing everything possible to ensure that their Easter bunny arrived whole, but the carrier must not have been very careful with the package. But that's not up to Comptoir de Mathilde.
Comptoir de Mathilde sent me back the same bunny, this time in one piece, without asking me any more questions, simply by sending an e-mail with a photo. A much appreciated after-sales service.
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Comptoir de Mathilde sent me back the same bunny, this time in one piece, without asking me any more questions, simply by sending an e-mail with a photo. A much appreciated after-sales service.