Customer reviews of Le Comptoir de Mathilde

The products are well packaged, but unfortunately some of them are upside down during transport and arrive not in the best condition for presentation!

fine, but the chocoatcazssé

Easy access

Easily accessible site consultation, perhaps a little more detail on the composition of the pack would be desirable

Some products were damaged (torn cardboard), which is a shame when it comes to gifts...

Looking forward to new products

Good delivery time and follow-up

Everything went well with the order and delivery but what a disappointment to receive a packet of chocolate that had melted and made a block, it was a gift so I'm very disappointed.

I don't understand why you can't get free delivery at the store. Instead, you have to pay a delivery fee to have it delivered to your home.

Fast delivery but major problems with orders: wrong products delivered or delivered in poor condition. Customer service not very responsive.

nothing to report

The only downside is the delivery charge, which is a shame, as it doesn't encourage people to order, otherwise there's nothing to say.

You'll find the site's products cheaper in other stores... the last straw. The advent calendar is a big disappointment (very expensive for what little there is inside. What's more, the products are redundant and not individually wrapped, so they're all dry by the time you eat them). As for customer service, it leaves a lot to be desired (long and unsatisfactory responses).

Excellent products. Only downside: products and shipping costs knives.

I received a leaky jar which spilled in transit and I contacted to organise a replacement or partial refund, but there was no reply. Delicious product but Very disappointing customer service.

If I can recommend the products on the site, I can't recommend the site itself. Two years in a row I went through them for an order to be delivered to my parents as a gift. Two years in a row the parcel was not delivered, the first never arrived and I was billed for it, and this year it could not be delivered by the post office, which notified me. It was only by contacting the postal services that I was able to have the address incorrectly noted by the site changed - they had noted only the surname and the town of delivery. I'd like to thank the post office for delivering the parcel, but certainly not Mathilde's counter. I like their products but I will never order via their website again, sorry.

Gourmet surprise = recipe ?

the site is easy to use

A box arrived torn

Quality products.
It's a pity that two of the packages were torn, which wasn't great as a gift...

it arrived on time, but the chocolate was in cut pieces... I think it's because of the transport.

Fast delivery, well packaged items, but very high shipping costs if the order is under 60€.

Order received quickly, items extremely well protected in the parcel. Too bad about the chocolate bar, which had to be broken before shipping... I hope these little treats do the trick!

Very good salt

choice, fast shipping, good price with special offer

I ordered the pasta kit and considering the price I am very disappointed with the size of the products ...I feel like I received samples. On top of that the delivery costs 8€ .

Very good site, easy to order and delivered fairly quickly. However, one of the jars of baba au rhum opened during the journey, completely emptying itself of all the rum syrup inside.
Fortunately, the parcel was well made and the products particularly well packaged, so nothing else was damaged, but for this jar, which should have been offered at Christmas, it's ruined!
Still very good overall.

wait about 4 weeks or receive an e-mail about the loss of the parcel, a new parcel sent back and no commercial gesture... next time I'll go to another sales site

A problem with my order, I sent an email but no answer for the moment. I don't recommend this site

I know your products well and am never disappointed but...!!!! I was entitled to a promo code for my birthday but the product was out of stock so a slight disappointment!!!!

Nice site, but delivery takes a long time ... 13 days to receive an advent calendar!

Good product but delivery time too long. I bought on November 27th and the parcel only left the warehouse on December 3rd! Too bad for an advent calendar...

Fast delivery

The products were well packaged, but the Harry Potter product with the 4 houses of Hogwarts arrived damaged (two of the squares were stacked and the names of the houses were no longer visible (certainly due to rubbing).

the products are of very good quality, but it is absolutely necessary to re-examine the conditioning of the glass jars because I received a "baba au rhume caramel" opened in the parcel (photographs has the support). the iron lid took a shock and made all the product flow on the other products. if you communicate an address to me I could thus send you the photographs and to ask for a refunding of the damaged item thank you for your comprehension.

Order placed on 27/11 and delivered on 8/12....(for an advent calendar)

All the chocolates were broken

real inconsistencies between the communication tools available, giving a VERY poor impression of shipment tracking.

Plenty of choice, too bad everything was out of stock.

Delivery tracking information could be improved. It's hard to know if your parcel is being prepared, and there's no information on the expected delivery date...