Customer reviews of Le Comptoir de Mathilde

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Acheteur vérifié

Rating: 1 out of 5

Published on 12/11/2021 à 18h31 following a purchase from 05/11/2021

Lousy and incomprehensible after-sales service.

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Acheteur vérifié

Rating: 4 out of 5

Published on 09/11/2021 à 20h20 following a purchase from 04/11/2021

Good navigation,fast delivery

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Acheteur vérifié

Rating: 4 out of 5

Published on 09/11/2021 à 16h44 following a purchase from 31/10/2021

The parcel was delivered quickly and was very well packaged. Quality products. It's a shame that the sample of spread was out of date, even though it is still consumable and not harmful to health.

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Acheteur vérifié

Rating: 3 out of 5

Published on 07/11/2021 à 14h17 following a purchase from 26/10/2021

Order received promptly. However, one item was broken (vinegar). A message was sent the same day mentioning the problem and there was no reply.

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Acheteur vérifié

Rating: 1 out of 5

Published on 07/11/2021 à 14h04 following a purchase from 22/08/2021

....

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Acheteur vérifié

Rating: 4 out of 5

Published on 06/11/2021 à 15h30 following a purchase from 28/10/2021

We would have liked a little more detail on the content of the advent calendar. But nice product. Packaging very well done. Fast delivery.

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Acheteur vérifié

Rating: 3 out of 5

Published on 04/11/2021 à 19h21 following a purchase from 25/10/2021

Lots to pick from and hard to pick

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Acheteur vérifié

Rating: 4 out of 5

Published on 23/10/2021 à 17h52 following a purchase from 15/10/2021

Fine

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Acheteur vérifié

Rating: 4 out of 5

Published on 23/10/2021 à 16h27 following a purchase from 15/10/2021

Excellent spreads, too bad the big pots are no longer on sale.

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Acheteur vérifié

Rating: 4 out of 5

Published on 19/10/2021 à 16h56 following a purchase from 11/10/2021

Too expensive for small size

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Acheteur vérifié

Rating: 4 out of 5

Published on 12/10/2021 à 19h22 following a purchase from 04/10/2021

Fast delivery, beautiful original products

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Acheteur vérifié

Rating: 4 out of 5

Published on 29/09/2021 à 08h40 following a purchase from 20/09/2021

Smooth navigation, but you don't always realize what the quantities represent.

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Acheteur vérifié

Rating: 4 out of 5

Published on 31/08/2021 à 18h34 following a purchase from 22/08/2021

Have the possibility to put a message to attach to the order when it is an order for a third party. By contacting the sav by email' I asked for the possibility. And my request was indeed considered, my message was taken into account for delivery, and I say a big THANK YOU ️

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Acheteur vérifié

Rating: 3 out of 5

Published on 31/08/2021 à 17h37 following a purchase from 25/08/2021

I had problems with the site because I tried to enter a delivery address different from the billing address. I called on the phone and someone told me to specify this by email. When I received an order confirmation email I sent it back indicating the correct delivery address. I received the package at the billing address and I had to send it back myself so that my grandchildren could receive it before the start of the school year, hence the extra cost. I hope the contents are worth it.

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Acheteur vérifié

Rating: 1 out of 5

Published on 27/08/2021 à 17h21 following a purchase from 22/08/2021

The products were always top-notch and well-packaged. Fortunately, the delivery man was terrible, ringing every 10 seconds while my family was asleep and I asked him to stop. Rap at full blast, no code requested, he was already on his way out when I got off. And with the kind remark when I explained why I was asking him to stop ringing "Well, you should have come and picked him up! " Such a note, therefore, to suggest to CDM that they change delivery drivers...

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Acheteur vérifié

Rating: 4 out of 5

Published on 25/08/2021 à 10h06 following a purchase from 10/08/2021

The site is very pleasant to consult and easy to use.

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Acheteur vérifié

Rating: 4 out of 5

Published on 21/08/2021 à 06h48 following a purchase from 15/08/2021

Fast delivery

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Acheteur vérifié

Rating: 4 out of 5

Published on 29/06/2021 à 17h26 following a purchase from 18/06/2021

Responsive customer service

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Acheteur vérifié

Rating: 3 out of 5

Published on 22/06/2021 à 16h52 following a purchase from 13/06/2021

Phone navigation to be improved: items added to the basket tend to be deleted when others are added.

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Acheteur vérifié

Rating: 1 out of 5

Published on 22/06/2021 à 08h48 following a purchase from 10/05/2021

I have no news of my order, no one knows where it is, and I can't even get a refund. No news from Mathilde's counter, we're left like this.

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Response from Le Comptoir de Mathilde Published on 22/06/2021

Hello, According to our information, your order is in a parcel relay. We were not aware of your problem until today. Our teams are in a position to offer you a solution so that you can file a claim with the postal services and receive a refund. I'll contact them immediately and get back to you in the afternoon. Have a nice day, The Comptoir de Mathilde team.

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Acheteur vérifié

Rating: 4 out of 5

Published on 13/06/2021 à 22h02 following a purchase from 05/06/2021

Easy access

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Acheteur vérifié

Rating: 4 out of 5

Published on 28/05/2021 à 19h45 following a purchase from 20/05/2021

Very good, no problems with the site except for the mess it was to get delivery without creating an account. In the end, I have an account. Or I don't. I just don't know.

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Acheteur vérifié

Rating: 4 out of 5

Published on 22/05/2021 à 18h39 following a purchase from 15/05/2021

Well packaged products. Very good even if I haven't tasted everything yet. Chocolate bars are small. High shipping costs if minimum order not reached.

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Acheteur vérifié

Rating: 4 out of 5

Published on 22/05/2021 à 17h38 following a purchase from 08/05/2021

Good overall

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Acheteur vérifié

Rating: 4 out of 5

Published on 18/05/2021 à 17h19 following a purchase from 11/05/2021

Well packaged, no apparent breakage, I'm waiting to open it for Mother's Day :)

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Acheteur vérifié

Rating: 4 out of 5

Published on 13/05/2021 à 17h42 following a purchase from 05/05/2021

Very good

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Acheteur vérifié

Rating: 4 out of 5

Published on 13/05/2021 à 16h05 following a purchase from 04/05/2021

Fine

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Acheteur vérifié

Rating: 1 out of 5

Published on 29/04/2021 à 22h47 following a purchase from 23/04/2021

I think it's a bit cheeky to call unsold Easter produce a gourmet surprise.

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Acheteur vérifié

Rating: 4 out of 5

Published on 29/04/2021 à 10h52 following a purchase from 06/12/2020

well-presented, easy-to-use site

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Acheteur vérifié

Rating: 4 out of 5

Published on 22/04/2021 à 11h06 following a purchase from 15/04/2021

nothing in particular

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Acheteur vérifié

Rating: 2 out of 5

Published on 21/04/2021 à 15h23 following a purchase from 14/04/2021

Fast delivery However damaged inside the box

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Acheteur vérifié

Rating: 1 out of 5

Published on 18/04/2021 à 23h41 following a purchase from 04/04/2021

Problem registering the address for delivery: package did not arrive ... missed surprise for Easter ... not even a commercial gesture!

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Response from Le Comptoir de Mathilde Published on 26/04/2021

Hello, We're very sorry about the incorrect registration of your delivery address, but I see that your parcel has been delivered. Admittedly after Easter, but could you please tell me to what extent the address was wrong? Thank you very much in advance. Have a nice day! The Comptoir de Mathilde team

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Acheteur vérifié

Rating: 4 out of 5

Published on 17/04/2021 à 14h54 following a purchase from 05/04/2021

very pleasant site a good choice of products a good follow-up of delivery it is a third acdeau I cannot evaluate the products; the external aspect liked

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Acheteur vérifié

Rating: 4 out of 5

Published on 16/04/2021 à 18h56 following a purchase from 09/04/2021

Good products, but a little too expensive

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Acheteur vérifié

Rating: 4 out of 5

Published on 15/04/2021 à 11h58 following a purchase from 07/04/2021

Order received very quickly!

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Acheteur vérifié

Rating: 3 out of 5

Published on 15/04/2021 à 08h57 following a purchase from 06/04/2021

Ordering and delivery are fine. The packaging remains average all my golden tartinette that I ordered, four packages are completely crushed so not presentable at an aperitif.

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Acheteur vérifié

Rating: 4 out of 5

Published on 14/04/2021 à 19h18 following a purchase from 29/03/2021

Package received quickly chocolate super good one star less just because the bars were broken so to offer is not great. But I recommend it because it's a real delight!

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Acheteur vérifié

Rating: 2 out of 5

Published on 10/04/2021 à 21h48 following a purchase from 31/03/2021

Lousy delivery, scheduled for Saturday with 2 messages from the carrier to confirm delivery, finally not delivered and dropped in the mailbox without any notice on Tuesday ... I will not recommend.
Last year, I ordered milk chocolate, dark chocolate, etc. Basta, I'm going to look elsewhere.

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Response from Le Comptoir de Mathilde Published on 12/04/2021

Hello, We are very sorry about the delivery of your chocolates. Our carrier must ensure a smooth delivery in order to provide you with your chocolates in the best possible way. We will immediately pass on the information in order to avoid such a problem in the future - for you or anyone else. Delivery is independent of our know-how, and we hope that the error made by Colissimo will not tarnish the affection you have for our products. Very nice day to you, Sincerely, The Comptoir de Mathilde team

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Acheteur vérifié

Rating: 4 out of 5

Published on 07/04/2021 à 23h49 following a purchase from 28/03/2021

Satisfied with order

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Acheteur vérifié

Rating: 3 out of 5

Published on 07/04/2021 à 21h37 following a purchase from 27/03/2021

Package received on time and well wrapped There was no breakage

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