Customer reviews of Le Comptoir de Mathilde

Cool, original products! Perfect for Easter :)
Impeccable packaging, no breakage on arrival!

Easy product selection. Fast pick-up delivery. I recommend this delivery method.

Very good chocolates, but high shipping costs and high minimum order (60€) to avoid paying them. At a time when some stores are closed, this would be a good idea from a commercial point of view, even if, given the prices charged, we've reached this level. It's a pity, because the products are excellent.

The note is in connection with the site bad distinction between the recipient and the payer: Site to be revised Result the recipient has the invoice! I would hesitate to repeat the operation for a gift Rq this note does not concern the quality of the chocolates which are good or even very good.

Fast, well-packaged delivery, even though one chocolate item was broken.

Order received quickly, well packaged, happy with my purchase just small disappointment on the product "pâques en folie" I expected to receive 2 eggs a little larger! The rest is very nice.

Fast delivery, well packaged products and yet one box was torn and one oil was badly closed so it leaked... A little disappointed on this point, but everything else was fine.

Perfect delivery Very friendly products

Good It's a shame we don't have the text as a souvenir When you give a gift, it's only the person who receives it. I would have liked to keep it as a souvenir.

I only put 2 stars because colissmo really sucks. I paid 8 euros for a delivery for my grandmother. The 1st day they did not ring.le 2eme they left the notice of passage. In the end she had to pick it up at the post office. This is unacceptable. Even though she's old and was there both days!

Delivery charges a little expensive but products excellent

Delivered in good condition, very well packaged

some products are doubled in the categories... I've ordered several times, delivery is in Germany, you offered delivery to a relay point for 8 euros, and the last time I didn't have this option, so I had to take home delivery for 12 euros. (at the time of payment!!) can you provide loyalty points? the promotional code you offered me was not validated for this order, which is quite unpleasant!

Optimal packaging: your jars won't break on the road!

The site is very well done, but we had a big problem with delivery (charges we pay) and the package was not delivered against signature and was found in damaged condition after trying to put it in the mailbox without much success. The letterbox had to be dismantled to retrieve the parcel.

well

Good but shipping costs too high

The chocolate arrived broken.

Hot chocolate lollipops broken in transit. A bit average considering I paid €4.75 for shipping...

Very good products

The products are of good quality, no problem on this point. However, although the products were well packaged, I had a bad surprise: my chocolate heart was broken.

Small problem: one jar was not closed properly and spilled into the package.

Very good products, fast shipping but still a huge box and tons of packaging...so yes the order arrives intact but there is really too much packaging!

Quite satisfied despite product error Ordered hazelnut white received coconut white

The delivery does not conform to my order, customer service contacted, no solution proposed, mail response boat ... I am extremely disappointed.

Too bad you can't see directly on the product list pages which products are in stock and which aren't.

expensive delivery charges

Good but expensive

Very good products but the gifts were missing, I'm waiting for a reply from customer service. Excellent spread

The site is very good, the delivery arrived very very quickly. Very happy with my order. Except the shipping costs a little expensive.

Very good site.

Fast delivery

Unfortunately I'm quite unhappy with the delivery of my order. It was delivered to a relay point, then sent back to the sender after just 7 days, with no prior warning of this very short delay, nor of the need to pick it up before a certain date (compared to other experiences). Once the parcel had been sent back, I had to pay delivery charges again, which I already found onerous, only to have them delivered a second time at a time when my presence was mandatory, without checking whether I could make myself available, or offering to postpone the date if I couldn't be there. So I had to ask an acquaintance to collect the parcel for me... The customer service I was in contact with gave me no explanation, and made no gesture. I really don't recommend

In one of the jars the spread had leaked. I informed customer service a week ago and to date there has been no response.

Complicated

Good products

The site isn't always super-easy to use, with a few misplaced tags.

Order received rather quickly for a Christmas period (10 days approx.) but I have to withdraw a star because a product was replaced without asking my opinion and even without warning me...
I'm also taking off one star for the 3 reminders (and 2 weeks later) to customer service before getting a return... but I'm adding the 4th star for the new shipment as compensation.

Order placed at the very beginning of December: as of December 27 I had still received nothing: no goods, no refund, no reply to my multiple emails (the first sent on December 5 to alert me to the problem). And yet things had started well: the shipment was made very quickly. But because the packaging was too light, one of the jars broke during shipment and spilled into the coli. It happens. It's easily rectified. But my multiple attempts to contact customer service (via email three times, via the online form and via the paypal form) went unanswered for over three weeks. Yes, conditions are difficult between the confinement and the overwhelmed post office. But that doesn't excuse everything.
It's not right that, by the very admission of the person in charge of responding to negative reviews on this site, the phone rings in a vacuum (at the very least you could invest in an answering machine), nor that emails to customer service and requests for refunds go unanswered for several weeks. Especially when, at the same time, the person in charge of Instagram finds the time to answer without offering any concrete help: referring me to customer service, which doesn't answer! There's a problem of priority, and customer service isn't adapted to sales volumes. This is the company's choice, and it's the customers who are unlucky enough to have a problem (and the poor, overworked employee, apparently the only one in charge of customer service) who suffer. Other online sales sites, more respectful of the customer, choose to limit their sales when they know they won't be able to insure beyond a certain volume. Having had the good idea of using paypal, I was able to appeal to them to be reimbursed in full. It would have been nice if the comptoir de mathilde had responded to the paypal procedure in order to speed up the refund rather than ignoring it completely and letting the deadline expire: this shows how little esteem they have for the dissatisfied customer, especially if they haven't made their dissatisfaction public.
There's no point in replying to this notice, especially if it's to publish my surname, which avis-verifies will have taken care to edit in the reply, or worse, as I've also seen, my e-mail address. As mentioned above, I was finally reimbursed and my opinion is made.

nice site