The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
Order arrived with the basket broken and a package opened and crushed I will have to find a solution quickly because at the base it was a complete order to make a basket for Christmas but without basket it is complicated.
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Response from Le Comptoir de Mathilde
Hello Mrs DARAGON, We're very sorry about the broken products when your parcel arrived. Have you been able to contact our customer service so that they can ship the damaged products? Thank you in advance for your reply. Have a nice day, The Comptoir de Mathilde team.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
2/3 bug nothing really annoying on the site but it goes in the background :)
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 04/12/2020
1. Incorrect surname. 2. Item left on front door, not hand-delivered. 3. An item was replaced by another without my knowledge. 4. Never buy from you again.
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Response from Le Comptoir de Mathilde
Hello Mr LORENT, Here are a few points to answer your questions: 1. The incorrect name is not ours. It's the one you entered in your customer account. 2. This is not normal! Our carrier normally has to sign for each parcel. This is unacceptable and we are making a note of it so that we can pass on the information to La Poste. 3. Concerning the replaced product, we have tried to provide a response that is as quick as possible for the shipment of your package. We are sorry that this replacement does not meet your taste expectations. 4. We understand your dissatisfaction and are truly sorry. We hope that you will have the opportunity to discover our delicacies in another context. The whole team wishes you a wonderful holiday season!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
Too bad the website is very slow, otherwise excellent products and good quality.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/12/2020
I haven't seen the parcel, I think it arrived in good condition!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
The parcels apparently arrived in good condition. I didn't see them as they were a gift. However, it's a shame that the truffles (out of stock) were replaced by a lollipop. Not great for grandparents.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
The parcels apparently arrived in good condition. I didn't see them as they were a gift. However, it's a shame that the truffles (out of stock) were replaced by a lollipop. Not great for grandparents.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
navigation on the site is not fluid, that's the only drawback
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
Great products, but I have one small complaint about the size of the containers.
But the caramel babas are to die for. Haven't tried the rest yet
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
An item from my order (a box of truffles) was replaced by a chocolate lollipop ...
I'd have preferred a refund for the missing item, or an e-mail to inform me of the unexpected stock shortage.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
I bought it on Black Friday, and I'm glad I did, because it's still pretty expensive...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
The site was very buggy
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
Only 3/5 stars because the shipping costs are far too high and the packaging far too bulky for its contents.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/12/2020
Very good for the products but problem of damaged packaging following delivery.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
fast delivery, good products, but SAV 0 I remain without answer after having received a box damaged during transport, 3 mails sent without answer damage
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 04/12/2020
Shopping on the site was complicated, probably because of the large number of connections required to take advantage of the sales. As a result, you had to log in several times to access the product data sheets. What's more, as there's no indication on the results page whether products are still in stock, it was sometimes difficult to access a product's page only to realize that it was sold out. In short, it easily took me 4 or 5 times longer to place the order that evening. The rest of the delivery chain went smoothly.
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Response from Le Comptoir de Mathilde
Hello, Thank you for your message. Indeed, our site was very busy on Black Friday and like many brands it was a little slow at times. Thank you very much for your order. We're very happy to see that everything else went smoothly. Enjoy your tasting and have a wonderful holiday season! The Comptoir de Mathilde team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
Everything is fine as far as the order is concerned, the delivery time.... only downside the 2 snack bars arrived broken in the parcel.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
parcel well packed no problem of reception I am satisfied
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
The chocolate chip was broken when I received the parcel.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 11/11/2020
No order tracking, no replies to emails. After 4 calls I managed to get someone on the phone to tell me that my parcel had been lost. Finally, a parcel arrived a few days later, so I don't know which one - the old one, the new one? What's more, a bottle of oil had leaked into the packaging. Too bad! First and last order on your site.
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Response from Le Comptoir de Mathilde
Hello Mrs MOREL, We do our best to respond as quickly as possible to your requests and calls. When you don't get an answer by phone (endless ringing), it means that our colleague is already on the phone. Regarding the processing of your e-mails, we do our best to reply with attention as well, but this can take a long time, so please excuse us. Regarding the tracking of your parcel, normally you should have received a second e-mail for the second shipment with the information to track the parcel? We are sincerely sorry for the bottle of oil that leaked, did it damage your order? Thank you for your answers, Very nice day to you, The team Le Comptoir de Mathilde
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
The big jar of baba au rhum arrived leaking due to the strapping on the jar too bad it was the most expensive item in the order with 1 order over 100€ :(
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
Too bad the products are not checked because I have a jar of Baba that leaked (without being broken) . I sent a message but no answer ???
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
Hello I will no longer order by collision, 10 days waiting despite our presence, we recovered at the post office, you as far as you are concerned it was very well packaged, but the post must have severely shaken the box, the pasta spread packaging was torn and boxes mathildettes dirty, for a small gift is not top .for what concerns the tasting will have to wait until late December Happy Holidays to you and take care of you.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
Fine
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
packaging problem the packaging was torn
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
Quick and easy to navigate. The products are well described. Fast delivery and reliable tracking.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 04/12/2020
Too bad, for Christmas, we ordered on the internet for all our family, a nice package approaching a hundred euros, some bars arrived broken, one of the items has been replaced, we wanted to offer chocolate truffles we end up with a chocolate lollipop for children, not top top top! Also, the design of the chocolates to be broken does not correspond with what was proposed on the site. I think it's better to go to the store.
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Response from Le Comptoir de Mathilde
Hello Mrs Lattard, We are very sorry to receive your broken products. We do our best to pack each product individually, but the hazards of transport can sometimes leave surprises. If you wish, we can send you back the products that were broken during transport... Concerning the replacement of your truffles, indeed our team tried its best to bring a quick solution, that could satisfy your taste buds but I'm really sorry that the surprise is not there. For your chocolate to break, could you please indicate the reference? Thank you very much, Very nice day to you, The team Le Comptoir de Mathilde
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
Expensive for the quantities!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
The site is good, I was able to find all the products I was looking for. However, the delivery didn't go so well, as several of the chocolate bars arrived broken (especially the white and milk ones). As these are gifts, I'm moderately satisfied.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
I received a broken chocolate box ... impossible to reach customer service by phone and no response by email.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
Navigation too slow. Very nice product presentation.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
A few bugs on the site, but very practical
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 04/12/2020
Order received with the replacement of 2 unavailable products by much cheaper products without having been informed beforehand. Complaint sent to sales department without reply after 4 days.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
Plenty of choice. Too bad there's no longer a store in Paris.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
I would normally have given them 5 even though I managed to contact them and they quickly sorted out the problem. A switchboard would be great 🤔 otherwise a quality product, a plus for the feuillantine spread.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/11/2020
Fine
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 02/12/2020
The site is very good but the customer service is not.... To this day still no answer after 1 weeks of waiting.
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Response from Le Comptoir de Mathilde
Hello Mrs Campos, We do our best to respond as quickly as possible to your requests and calls. When you don't get an answer on the phone (endless ringing), it means that our employee is already on the phone. When our customer service team receives your e-mail, she will treat it with the utmost attention and do what's necessary to respond to your complaint. Our service department has been very busy lately. Have a wonderful day and a wonderful holiday season, The Comptoir de Mathilde team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/12/2020
The site is well designed
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
The site takes a long time to load, but otherwise it's fine.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
My order arrived quickly but one jar was badly sealed with spread on the outside of the jar. I contacted customer service and asked them to send me a new one. 3 times and still no answer.
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